Movie Gallery reviews and complaints

Movie Gallery has sent my account to collections and wants over $100...I haven't rented a movie from them since July and they are all out of business.

Hi Dlittle,
Actually, their client is not movie gallery, it is some investor who bought the movie gallery debt for pennies on the dollar trying to make a quick easy buck...You may have to petition NCS for the client name. Not really worth it.

C

Same thing happened to me! I disputed it with ncs and I just received a letter from them stating "NCS is remitting this file back to our client for their further review. NCS is ceasing to collect on this account and we are closing this account with our office. Additionally, we will request an update to your credit bureaus"
This sounds great, but how do I contact "their" client, which I assume is/was Movie Gallery?

The same thing has happened to me too. This has created so much upset and work on my part to get this resoloved with NCS and all three credit reporting companies. Early this summer after our local Movie Gallery closed it's door, I received a statement from them allegingin I owed $ 17.21. This was completely untrue but to save a long dispute I PAID them by check. It cleared my bank and I wrongly assumed it was over with. This past December 2010 I received a letter from NCS telling me that the alledged debt from Movie Gallery was now owned by them and placed in collection. Due to fees, service charges, etc. I now owed them $152.00. This is completely untrue!

In addition to contacting the BBB both is Missouri and Oklahoma and contacting the state Attorney general in both states, I sent certified letters to NCS and Movie Gallery disputing this charge. I also contacted all credit bureaus disputing the charge. I am waiting for a response.
For anyone that is looking for Movie Galleries current address here it is: PO Box 6789, Wilsonville, Oregon 97070. This was given to me by the BBB. Hope it helps.

Finally, Experian removed the National Credit Solutions (Movie Gallery) from my credit report. Please contact Experian if you have a problem with NCS and Movie Gallery.

My parents were both billed separately for movies over $100. I'm waiting for my brother and I to be billed next. They think that they can get away with this and use the money they are stealing from former customers to get out of debt. Well I agree with you all they messed with the wrong people. They think that $100 here and there no one will even care to do anything about it. Yeah right try $6.3-$12 million dollars is Movie Galleries goal. That's how much they're trying to get from the innocent people. This is pure Fraud. I had an immediate family member work for movie gallery and he said he had to pay every month for his check because Movie Gallery would not write him a check or give him direct deposit. Really... they will not get away with this at all. Not only will I sue for the money my parents apparently owe... but I will sue for all the court fee's lawyers fees, etc they'll be in even more debt then they could ever imagine. Whoever set up this system and sent it to NCS have fun because you're going to eventually go to jail. You just bit the hands that fed you. Greedy ###.

I have the same problem. I paid and cleared all my balance on March 2009, and never rented a movie ever since. Apparently, Movie Gallery sent my account info to a collection agency (National Credit Solutions) who claims that I owe them $91. They want a receipt that I paid my late fee on March 2009. I think that lost that receipt when I moved in last summer, and who would keep a movie rental receipt 21 month ago? Also, if they have some issues, they should have let customers know without waiting for 21 months. Convient for them, Movie Galler is out of business, so I can't check my record with them. I will write a letter to newspapers and TV.

For Other Joining:
I researched this on the Internet and found we are not alone. See Below----
http://www.alabamaconsumerlawblog.com/2010/11/national_credit_solutions_and.html
http://www.consumeraffairs.com/entertainment/hollywood_video.html
http://www.consumeraffairs.com/news04/2010/11/hollywood-video-reaches-from-the-grave-to-grab-consumers.html
Movie Gallery — Account sent to collections without any notice of debt
http://articles.ky3.com/2010-10-19/collection-agency_24143109

ALSO:
Go Here and Create a Debt Validation Letter. Learn about your rights and send a letter to NCS using the template VIA certified Mail Immediately. http://www.creditinfocenter.com/forms/sampleletter9.shtml
or http://aaacreditguide.com/credit-repair-letters/validation-letters/
Read This and Know Your Rights: http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre27.pdf and http://www.creditinfocenter.com/rebuild/debt_validation.shtml
Call Experian and DISPUTE THE ERROR: [protected] IMMEDIATELY
Call The Federal Trade Commission and file a complaint: 1-877-FTC-HELP [protected])
File A complaint with your State Attorney general or Consumer Affairs Office.
Lastly- File A Complaint with the Oklahoma Better Business Bureau

Hope This Helps,
C

Did Experian Contact you for details?
How long did the Experian review take?

Same thing happened to me. I had perfect credit ...never had a late payment in my life. In 5mins these scam artists caused my credit score to drop nearly 100points. They messed with the wrong person. I dont owe this debt and have hired a lawyer. Turns out they have been sued plenty of times by innocent people just like us and LOST. They think they have found a loop hole in our system. We will see what happens in the end. They are really pathetic in their tactics. They are counting on people to just pay the bill. They act like they are here to help you ...all an ACT to politely bully people into paying them. See you in court NCS. By the way they monitor the Blogs, Complaint Boards and write in to encourage people to pay their debts. Do they really think we are that stupid. Everyone who had been bitten by NCS...sue them!

Tass and Lurby- Please fight this and Experian will remove it.

C

The same thing just happened to me. I close my movie gallery account over two year ago after returning all moview rented. They claim that it is for a May 2010 rental but the Movie Gallery in my area had gone out of business by May 2010. This is a terrible scame that only Experian will report. Something needs to be done about Experian as well as NCS and Movie Gallery. I am irrate and appalled that these individuals can do this!

Same exact situation here in MS as all of the above! The only way we found out this had happened was when we recently pulled our yearly credit report! According to Experian, it had been placed with the same debt collection agency mentioned above, and reported to them in OCTOBER! We NEVER received a letter, a phone call, nothing from Movie Gallery nor this debt collection agency! We disputed the report with Experian and they removed it from the credit report. Just today, 3 months after the fact, we receive a letter from debt collector! We owe Movie Gallery nothing, we will not pay this bogus charge, and will be filing complaints with BBB, Attorney General, and FTC... Maybe if we all complain enough, something might be done about this!

I researched this on the Internet and found we are not alone. See Below----
http://www.alabamaconsumerlawblog.com/2010/11/national_credit_solutions_and.html
http://www.consumeraffairs.com/entertainment/hollywood_video.html
http://www.consumeraffairs.com/news04/2010/11/hollywood-video-reaches-from-the-grave-to-grab-consumers.html
Movie Gallery — Account sent to collections without any notice of debt
http://articles.ky3.com/2010-10-19/collection-agency_24143109

If you owe it, pay it; if Not
Go Here and Create a Debt Validation Letter. Learn about your rights and send a letter to NCS using the template VIA certified Mail Immediately. http://www.creditinfocenter.com/forms/sampleletter9.shtml
or http://aaacreditguide.com/credit-repair-letters/validation-letters/ or www.creditinfocenter.com/rebuild/debt_validation.shtml
Read This and Know Your Rights: http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre27.pdf and http://www.creditinfocenter.com/rebuild/debt_validation.shtml
Call Experian at: [protected] IMMEDIATELY
Call The Federal Trade Commission at: 1-877-FTC-HELP [protected])
Go here: http://www.ag.ky.gov/civil/consumerprotection/ for your Kentucky Attorney General and File a Complaint with Consumer Protection
Lastly- File A Complaint with the Oklahoma Better Business Bureau

And contact your local attorney general also to file a consumer complaint!

Same thing just happened to me! Saying i owe $96.00 ! No letter, no phone call, and we couldn't figure out who the hell it was from! Took my credit score down 150 points and we are trying to buy a house! Not anymore! Hell no! They will not get this one over on me!

I just filed a complaint about this today on here. I just found out the same thing. Don't pay them any money if you know you don't owe anything! They claim I owe $99 which is HIGHLY inaccurate. I've disputed it on my credit report and am waiting for experian to give me the results of my dispute. This has dropped my credit score almost a 100 points! I haven't rented from this company in over a year and never returned anything late ever! I only went there a handful of times.

I'm having the exact problem. I received an alert on my credit report this week telling me I owed $111.76 to a collection bureau. When I called it was about two movies that I rented from movie gallery in August of 2009. It also dropped my credit score 77 points and mine has always been perfects. I remember renting the movies and I also remember returning them. On top of that my best friend worked at the location i rented them from and any time I've ever had a late fee he usually let me know or just took care of it in the system so there is no way those charges should have accumulated without me knowing about it. And yes I rented movies since that date and no one ever called or mentioned it on subsequent visits.

My thoughts on this...after closing down I think Movie Gallery took one last stab at getting a few dollars out of it's customers. Let's take a few movies from a year ago, change the records to show they were late, wait long enough til people probably threw away their receipts and WHAMO...turn it over to a collections agency and get paid about 10, 000 times over. I mean could you imagine if they did that to a quarter of their customers at even $20 or $30 a pop? That's a nice little parting bonus and on top of that the company doesn't even exist anymore...how convenient.

Here's what I did, I had to suck it up and pay it. I know it sucks but Movie Gallery has been paid and they don't exist. You're dealing strictly with a collections agency now and they have records showing dates, exact movie titles and if they dug deep enough even the original late fees before collection fees were tacked on. Whether all of that was made up or not is hard to prove. What did I have to back up that fact that I paid my fees? Ummmm...well I know I did, and my friend works there...that's about it. I might have a bank statement showing I paid some amount of money to them around that time but that could be anything. There's just no way I was paying a lawyer to look into something that I could make go away for $100 and if you're smart and you care about your score you'll do the same thing. Now what I would like to do after the fact is hopefully find some way to contact what's left of movie gallery and rip them a few new ###s and see if I can get my money back but that's probably not going to happen. I'd even settle for finding some top CEO's and just beating them bloody just to make me feel better but that's about all that will satisfy me now.

I just found out today I had been sent to a collection agency by Movie Gallery also over a late fee apparently on an X-Box 360 game that I rented last year. I NEVER received any type of call or letter asking me to pay my late fee if I even had one. I contacted the colllection agency also and they basically told me I had to pay it also. I don't know what is going on if it is a scam or not but I think I will be contacting a lawyer. Movie Gallery went out of business and there is no way to contact anyone with the company. Please help!

This has happened to me as well. Apparently charged for two games that I never rented. When they were still in business I started receiving Movie Gallery statements to my forwarding address as I had moved months before statements started coming. I called the store on several occassions who said it was taken care, there mistake as they did not have cameras to record their transactions nor did they always ID the person or persons renting on accounts. I carefully made notes each time I called and exactly who I talked to. The statements kept coming and finally reached district manager who also said account taken care. Funny thing - I was charged for game rentals and I did not even own a gaming system of any kind and the date of the so called rentals happened a monthafter I moved out of the city of Maumelle. I had moved 30 miles south so why would I even bother to rent from them? Anyway, I checked credit report other day and as you have all discovered being charged bogus and ridiciously charges and turned of to NCS and never once have they made any attempt to contact me. Movie Gallery has filed for Banpruptcy Case No: 10-30696 (DOT) as of 11-18-2010 under Chapter 11 so they sold there unresolved accounts or forced their store account write offs back into bogus system to give past balances and have sold to NCS. I called the NCS who patiently explained to me about the account, as my blood is boling but never once did they ask about my address or a phone number and I called a blocked number so couldn't be tracked through caller id. I told them they could marked the account as in dispute and I would be contacts Attorney General, FTC, and BBB immediately and there would be no payments made to them and left it at that. Now EVERYONE needs to bombard every resource and take every avenue to not only help yourself but all the innocent victims in this scam. ARKANSAS

I had the same thing happen to me. I filed a dispute with TransUnion, a debt validation request with NCS, complaints with the FTC, BBB & the Attorney General in OK and MN (where I live). I received notice from TransUnion last week saying that they investigated my dispute and subsequently deleted the entry on my credit report due to my dispute. I have not heard anything back from NCS as of yet, but did get the certified mail receipt back from them stating that they received the debt validation request. If NCS cannot produce adequate evidence that I owe the debt they claim I do, they are legally bound to remove the listing from all agencies that they report to and close the account. As of this morning, the state of Montana Attorney General's office is filing a lawsuit against NCS for poor credit practices on behalf of 12, 000+ consumers who were effected by the false NCS accusations. If you read this, please make sure you fight the claim... you are justified to do so.

I'm also in the same boat as all of you. I checked my credit and noticed an amount of 99.48 was owed to a collection agency so I disputed it with experian and they responded within 30 days stating that the amount was correct and it would stay on my credit. I never recieved anything from movie gallery that I owed money but when I called NCS, they stated that it was from a late fee in April 2010 and told me the movie that I rented. I recall renting the movie but I honestly cant remember if I returned it on time. With that being said I do not wish to go through all of the hassle of sending in a DV and dealing with it at all. So if I pay the amount, can they really remove it from my credit? Please anyone who as payed the amount and had it removed from there credit, please let me know. Thanks

I got a notice from NCS yesterday stating that they were no longer collecting on this debt and they would remove all negative reports to the credit bureaus. Experian has already deleted it. I didn't check the others to see if it was on there. Thanks again to you all for helping me with this. I appreciate it so much!

I also received my credit report today, but it was on TransUnion, I checked Experian, but did not see anything reports to Experian.

I have already filed a dispute with TransUnion, and will be filing a complaint with FTC, and BBB.

I had the same problem with experian. I disputed with the never paid late. In my comments I stated I have never paid my account late and felt that the charge was fraudulent. I received a reply back from experian in about a week. The response was that it was investigated; which means it was changed or deleted. When I checked my updated credit report it had been removed. You guys on this board have helped me tremendously, thank you so much.

Same thing has happened to me. I got my credit report today and notice this claim on it from National Credit Solutions because of Movie Gallery. John, the smug individual I talked to at National Credit Solution, told me that I signed a contract with Movie Gallery and provided 2 forms of ID to open the account. Yet, they can not tell me what the two forms of ID were and where the contract is. "It is your job to provide this contract" he said. If there is no contract what is there to prove? My late fee was for $7.99, then after 30 days of the late fee being unpaid you get charged the price the to replace the movie/game, regardless or if it was just late or never returned. Then the collection agency is tacking on a collecting fee so now I supposely owe $142. This is what John said the contract entailed, yet he does not have this contract. I have filed a complaint with Experian and the Attorney General. I was never contacted about any of this by either Movie Gallery or National Credit Solutions. According to John, they do not have to notify me, "they try to notify some, but they don't have to."

They did not respond to mine either. BUT, i Did get a form mail from NCS Stating they were closing my account and ceasing collections on the account...
Did you get that too Brian?

C

Good news Rachel! They never responded to my DV letter which they received on 11/29 via Certified Mail.

Great news! I received my dispute results from Experian today and the NCS negative entry has been deleted. I am so glad! I also sent them a debt validation letter by certified mail with return receipt a little over a week ago but I have not received the card back saying that they received it. I wonder if that means they didn't accept it. I'm not sure but I am so glad that it has been taken off of my credit report. Thanks so much to everyone on here that helped me to know what to do about this situation! Good luck to everyone who is fighting this.

Britt,

Thank you for voicing your concerns about the tanning equipment and service at this location. Our goal at Movie Gallery is to provide you with an exceptional experience on every visit, and it sounds like we fell well short of that on this occasion. I have forwarded your feedback regarding our tanning equipment to those in charge of maintaining our tanning beds. Likewise, I have forwarded your concerns regarding service and cleanliness to the Regional Management in that area who will be sure to investigate further. Hopefully your next visit will be better.

Thank you again for sharing your feedback, we sincerely appreciate your membership. Should you need assistance with any additional customer service issues, please feel free to contact us at 1-8-SPEAK-TO-US.

Sincerely,
Dan A.
Movie Gallery Customer Service

Mr. Anderson,

Good luck. This employee will get reprimanded, possibly terminated. But you will never see your credit. Any business (especially Movie Gallery) will not pay out an in store credit. It does not make sense. At most they may issue you more credit to encourage you back, but not pay it out to you so that you may spend it somewhere else, that does not make sense from a business point of view.

Paying out a credit only opens the door to loose customers, where as retaining a credit on account means that customer has to use the credit by purchasing items from that location.

I went into the Clinton, OK Movie Gallery today to rent AVATAR and found out they were closing. I asked about my 3 Month Pre-Paid PowerPlay status and how to process a refund. The member of management was absolutely no help. I have spent 10 years in retail and have never been treated this way. She was from a Texas Movie Gallery. I have been through one bankruptcy and two buyouts in retail and never gave this type of customer service. She also spent all of her time on the phone talking to other stores about the Clinton, OK employees being terminated, their salaries, and unemployment benefits. I can't wait to resolve my membership issue and move on. Sometimes it helps to keep it local, so when businesses close you are still given repsect intead of just being screwed.

It's no wonder this place is going out of business, and using our tax dollars to file bankruptcy, AGAIN! After using this place to rent movies over the years they have become complacent, never having enough copies of popular movie titles to downright sorry customer service. I stood in line today in the Jacksonville, NC store on Henderson while a brand new staff of idiots gaffed me off to wait on another customer that was in line behind me. Luckily the customer was kind enough to tell this no doubt under aged child that I was n line before him. What astounded me was her response to his correction. She gave him a look of “geez buddy I’m trying to hook you up”. Was that what she was thinking? I can’t prove it but I can tell you this. After years of renting and buying movies from this place I will take pleasure in helping in the demise of this poorly ran business. 11% unemployment and you people take customer service for granted. I think the young man recognized who I was and really tried to help this child recover only to punt the ball into the stand. You are my mission now.
Harold Rowland
1stSgt. USMC Ret.
Family readiness Officer
Camp Lejeune, N.C.

Wow, that is a horrible experience. As an employee anywhere, especially a manager, you should never treat your customers like this.

And seriously, its not like you went through this persons house and smashed all their china (not implying you did anything), in fact this movie doesn't even belong to the manager, she is not out of pocket for anything!

I agree one hundred percent. Word of Wisdom, as employee of any business, it's best to leave one's childish and such poor attitude at home, especially IF head/general manager Lacks common sense to discipline self and/or rude employees.

As an past employee..I can understand you being upset. If she knew what she was doing she should have been able to print a new barcode and not have to call you...apparently she knew who had rented it because she knew who to call. I agree...that was completely uncalled for...But thats what happens when MG doesnt care enough to train people. I cant say I blame you for not going back in the store...I dont go back either

I went into the Clinton, OK Movie Gallery today to rent AVATAR and found out they were closing. I asked about my 3 Month Pre-Paid PowerPlay status and how to process a refund. The member of management was absolutely no help. I have spent 10 years in retail and have never been treated this way. She was from a Texas Movie Gallery. I have been through one bankruptcy and two buyouts in retail and never gave this type of customer service. She also spent all of her time on the phone talking to other stores about the Clinton, OK employees being terminated, their salaries, and unemployment benefits. I can't wait to resolve my membership issue and move on. Sometimes it helps to keep it local, so when businesses close you are still given repsect intead of just being screwed.

I have contacted the 877 number and was treated terribly. The guy that talked to me basically said I was not going to be compensated and that he knew the company has messed over 1000's of people. I think it is absolutely pathetic that a customer server number would allow people to work for them that completely disrespect their customers and tell them there is no one else they can talk to, or no supporting documentation on the court case that he referred to as the reason we were not going to get compensated.
Very disappointed,
Redlady7747

JHiLoK-

I apologize for the level of customer service you may have received at the store level and would like to help you resolve this issue.

Please contact Movie Gallery's Customer Relations department at [protected] for a prorated refund of any unused PowerPlay credits. We are open daily 8am - 7pm (PST).

Wes W.
Customer Relations
Movie Gallery Inc.

I did not personally go bankrupt I worked for Software Etc.../Babbages/Funcoland/GameStop/EB for 7 years and The Limited for 3 years. I remember closing stores in metropolitan areas I just don't remember the poor customer service or talking about it on the sales floor. Thank you for the negative comments. All comments are appreciated.

AprilD,

Some of the Movie Gallery's have changed to 2 day / 7 day rental. The default is 2 days, but one could upgrade to the 7 day for about $2 extra.

Also this customer states that they rented on the WEEK OF the 14th, to me they seem unsure of they date they rented, however they could very well be within the 5 day period.

Irish,

Receipts dont print unless it is on a powerplay account (which this one is obviously not), or if a customer asks for it.

Cloud,

I would have suggested talking to the rude employee and telling them to check your rental history (shift-F6), the employee would have been able to see exactly what day the movies were rented, and what day they were due back. Since everything is logged in the computer chances are the mistake that was made was on your end. You should clarify how many days you are renting by how much you are paying (for $5.91 a movie I would guess thats the standard rental period 2 or 5 days). It is very possible the person working the counter may have thought they were a day ahead and told you the wrong day, but as the rental agreement states, you are responsible for returning the movies on time, and you are responsible for any fees accumulated on the account.

My suggestion for the future, dont depend on the staff to tell you when your movies are due, know when your movies are due (Take the day you rent and add 2, 5, or 7 depending on your rental period).

All of Movie Gallery's rentals (at least at every store I have worked at) are 5 night rentals. That is the rule of thumb. If you returned your movies on the 21st, you were way past due. Sorry about your trouble, but just remember that it is always five days. Sometimes employees make mistakes, or you could have even heard wrong, so always ask for a receipt and it will have your due date listed.

In the managers defense, maybe he has a lot of friends...

However he also has a job, and part of that job is to be an example to his staff. You are doing the right thing to complain to the district manager.

Irish! I could not get over your analogy of this complaint, it almost appeared at first, you were Beth. After looking through more or less 30 of your 140+ comments I noticed you side with the company the person complains about. I will bet 98% of the time you side with the company that is complained about. You are negative, insufferable and discourteous to say the least. You filed a complaint saying you were accused of stealing a VCR accidentally!? You want people to believe you!? You have an ID of IRISH. I know there are black irish, never the less, I never seen an African American that is IRISH. Is this a game to you, or do you have a problem?

Most of your comments have thumbs down. I also have noticed Trevor also follows your comments.

I was compelled to comment on IRISH. I would not doubt if there is a complaint on IRISH

The same thing happen to me in Mississippi. Im so madd, my credit score dropped bad. How do i get this takem care of. Ive seen that Brian on here said something about Experian? Is there a website? Or do i call them. I need to get this taken care of fast.

jstbob as an associate of MG if you rent a movie or game and someone steals it you are still liable for it. If you had gone in and talked to a manager rather than just returning it they probable would have helped you. I know at my store if people had similar accounts or emergencies and we were notified before the return date. We usually took it off by telling them to hand deliver it and talk to an employee. Once it was checked in you locked it in to the responsibilities.

Oh, don't forget they'll charge you exponentially more than the actual worth of the rental if too late. For example, if a 'friend' steals a video game and you eventually get it and bring it back, they'll charge you $75.00. I'm so glad Red Box is forcing their rules to be eventually changed. Account canceled!

If they were checked in the following day I would possibly believe your complaint.

If they were found on the shelf I would probably believe your complaint.

But we, as MG employees, check movies in regularly...so to be checked in that many days after the due date, I don't believe it is the stores fault. Did you send somebody else in to return them?

Did you return them late? Because thats usually why you have a late fee. And if you didn't, did you talk to the staff about it? Its rare that 4 movies would all be late if you returned them on time.

We had recently rented out a game titled Alien vs Predator for my brother, the game was taken out before us so we had a bit of a wait for it to come back into the store, they didn't bother checking the bottom of the cd before we were allowed to have it and just gave it to us.

A week goes by and we take the game back in and they instantly blame us for scratching the game when my brother told me it was already scratched and said we were the only ones to have it.

I do not wish to do business any more with these people, they look for any mistake and try to put the blame on its customers, I even contacted HQ to see if they would help me, but its my word against there's and the managers.

She did not check the computer to see who had it last time and stated we were the only ones to have had it.

I sent this to Movie Gallery at their customer service email address for buying movies online. To my surprise, I got a response the following day apologizing for the service I received but merely just told me they would inform the liguidation manager. I haven't heard anything. So buyer beware if you go there to purchase any DVD's during their closeout sale, CHECK THEM FIRST BEFORE paying for them.

I went in tonight (7/2/10) at 9:30pm and purchase 4 new release DVD's at around 9:55pm at the Republic, Missouri location. There was single male and a single female employee working, I did not get their names but it should be fairly easy to determine who they are. The male cashed me out and first gave me a total of $25 something. I questioned it because it was suppose to be 4 movies for $22. He said it was tax. I told him I couldn't believe that there is over $3 tax. He said that is what it is, that is what the computer says so it's right and stood back and folded him arms. He was down right rude, it's been a very long time since I seen/heard such horrible customer service. Said he is losing his job, oh well. I told him I wasn't going to pay that. The female over looked the computer screen and showed him that he rung them up wrong. He shrugged his shoulders giving me a smurky look and told me it was $23 something. I gave him cash, he set them on the counter then I opened the cases to look at them.

I noticed a few scratches on two of the movies and asked now that he opened them and I saw scratches, if I could switch it out for better ones. Bear in mind that I was still at the counter and never left the store, I was standing right there. He said no, that all sales were final and pointed at the sign. I said I knew that but I haven't left yet and examing them before I leave. He said I should of asked before and there was nothing he could do. I asked him again, if I can just go over and get another and he must of told me about 4 times that sales are final and that was that. I was getting somewhat angry at this point and said you have these movies all over the stores and I just wanted to walk over and get another. He kept telling me that he wouldn't do it and the store was closing, I had to leave.

I understand that the store is going out of business and he is losing his job but I shouldn't be treated this way. I probably spent thousands of dollars at Movie Gallery and I was in shock of this type of attitude and service. You guys should at least go out in style, not like this, its a real shame. Is this Movie Gallery's corporate attitude towards their customers? Is it really that nobody cares now or is this employee completely out of line and doesn't represent your company and needs to be talked to? Do you want someone like this at the counter working with the general public? All I wanted to do is change out two DVD's because there is no guarantee anymore and there was scratches. Again I never left the store, I was still at the counter. Please email me back or please feel free to call me

The ps3 game selection needs to be improved. they get 5 copies of games that flat out are no good. Games like Fight Night round 4 it never came to the store. I have been waiting a long time. Only 1 copy these games on ps3 here... (Rogue Warrior) (NBA live 10) (NBA 2k10) (TEKKEN 6). And the list could keep on going. I just don't understand why its so hard to get more then one copy of awesome games... Y Y Y Y Y Y... PLEASE SEND MORE COPIES AND PLEASE SEND FIGHT NIGHT ROUND 4. I SPEN TOO MUCH MONEY THERE TO NOT BE TRULY SATISFIED! Prove me wrong and do something about this PROBLEM...

BEWARE! I have did the power play for almost a year now. I cancelled it on Dec the 1st. Movie Gallery took out of my checking account again on January the 4th. This created overdraft fees of $60. After on phone with them yesterday(hold over 40 mins) they said that they would issue credit back to my account at midnight. GUESS WHAT... THEY DIDNT.. I know for a fact that they have done this to numerous customers in my area through workers at Movie Gallery. I think that we should do a civil suit against company for playing with customers debit/credit cards to make their quota at the end of the month. Anyone interested please email me at mleasure2001@yahoo.com, and finally us as consumers can make a change on what these businesses does to us! I just feel violated by them using my credit/debit card in this way! Do YOU?

i was told that movie gallery was going out of business. i was told no more charges would be taken out of my account. Also to keep check to make sure they didnt pull anymore. well they did on the 7th. i was told after they pulled money from my account on the 7 th AGAIN that they would not redeem them. this is after the manager gives me a number to call. saying i will recieve a gift card for the amount they withdrew. now they say on the 8th tough luck. yet they are selling merchandise. they took my money but wont even give a game or movie for credit of money they wrongfully pulled from my account. what can i do?

This place is absurd. There are pornographic movies on the counters and tables for children to see, filthy floors, and terrible customer service. Today, I felt embarassed and shameful just being there. After I quickly picked out a movie and went to check out they said I had never opened an account there before which was crazy because I have been there before, they said they must have lost my information, that was comforting. They also require a drivers license, rental card, and a password to rent a movie. Finally when they finsihed creating a new account, she said I had late fees on record from several months ago...I thought I had never recieved an account before?! Anyway I paid the $24.00 fee, which was nuts(They charge 4.00 per movie, per night that it is late), and then she asked me if I wanted to buy damage protection for only a quarter, I replied, "No, thank you." Then she proceded to tell me how much of a mistake I was making and then said that she recieved a better bonus when her damage protection numbers were higher! So just to get the whole thing over with I bought it and walked to the other side of the counter to pick up my movies and get out of there, then the phone rang and it was a personal call for the cashier, and she told me to hold on a second. Then she talked for at least five minutes then finally came over and handed me the movies I had rented, while several other customers stood in line. When I got home I looked in the sack and they were the wrong movies! I quickly called the store and the same cashier said she had no record of the movies I had rented! I was upset and told her I wanted my money back then for the movies. She simply said yea, right and hung up on me. I called back and asked her if we had gotten disconnected or if she hung up on me. She yelled, "I hung up on you!" And then hung up again. I highly recommend that no one vists this store, it will not be a good experience.

Movie Gallery Canada recently changed their candy distributor to now get their candy from their American suppliers. The problem with this is that it is illegal to sell any food products in Canada withouth bilingual packaging, with both English and French. The new candy being sent to these stores is English only. The Snickers bars actually have Spanish on them! The large master cases of some of the chocolate boxes actually said on them "For sale in the USA only, not for export". Trying to save a buck with disregard to the law; sounds like Movie Gallery.

just wanted people to know that movie gallery and its powerplay program is a scam to get you to gurantee them monthly revenue..all they care about is getting every last dollar out of you before the whole company goes belly up..i worked for them and the richmond va district manager, jim sall, is a very bad manager..he lies, threatens, backstabs, and brings friends in to take over for those who did a good job..to your face he is one thing, behind your back another and is the first to throw you under the bus. the people that have to sell powerplay are threatend every day with their jobs if they dont make the sales. thats why as a customer who does not want to put it on your credit card every month are asked five million times..your better off going to netflix or redbox..they are too the point ..the employees will do anything to get sale for the simple fact they might be fired. im glad im gone. but be worried when you give your money to a company that takes it from you the way they do. they are down to 11 sad, sad stores...with movies not coming in on time and constant harrassment to the customer about how powerplay is a great deal..its not..jim sall, and his cronie lisa will get theirs in the end...

We rent movies weekly from the Movie Gallery in our area and upon checking out were asked if we'd like to purchase a bag of popcorn and a little plastic flag for a buck, proceeds to go to buying movies for the troops. After we purchased this I read the sign as we were leaving that 10% goes to troops.

Are you f*caking kidding me that movie Gallery charges 5 bucks for a movie and cant give more than 10 cents per dollar to the troops that are protecting our freedom so they MG can rip us all off as well as them. That is ridiculous. And I am p*ssed.

I think the power play is bullcrap...it's a rip off! I was never asked once to sign a contract or even if I wanted to be a powerplayer. I simply handed my card to the cashier with the 3 movies that I wanted to rent. She simply said "you know that you can rent 3 movies for $15...well duhhh the are $5 each to rent. Next time I went in to get movies I was not charged and that's when she had told me that I pay for the power play fee. Huh...since when did I agree to do this.
Every time I make a trip to Movie Gallery it's total chaos. Every customer is complaining and the wait to check out is no less than 20 mins, because of the phone calls employees are making to the customer service line. I think this needs to be stopped or you must sign and agree to the terms for which are being charged.

wow okay again.
we have already addressed the icy weather in the past month on conference call jan 9th.
alot of people were fired, and they should of been. Dont call in because your bundled up in bed, call in because you had a wreck. duh.

as for Pcustomer. Managers can be cool but they have alot of stress on them right now. I don't blame them for following their own policies. Heck I do too. If you don't like your manager that much - quit. or if you think she is doing something so wrong -report her to the dm. but keep in mind if you do that, they may corner you and trap you into being written up for something stupid.

or you could transfer to another store!

I'm listening to the radio and they are announcing, "remember it's STILL icy out there, so please be careful!"

Wow.. what do I do? Put my very life at risk or just call and quit?

Hope the DM is reading this and sees how our store mgr. likes to put certain people's lives at risk!

This guy needs the boot and it sounds like your store manager at Movie Galley does too!

I can so relate to your post OP!

Oh my goodness, are you sure your manager is not a clone of ours at Charlotte Russe? LOL

This OP is just telling things as they ARE, the truth!

We have the same kind of manager. Gets really irritated if you ask ANY questions, does not want to train you at all, refuses to let you do ANYTHING but the most menial of tasks.

We've been there for months and should of gotten a raise by now, or something, more job responsibilites.

Now, I find out after a very severe winter storm which left 50, 000 people in B. County without power, including ourselves that, he's been giving rides to certain girls in our store.

I've told him again and again it's going to be dangerous getting out early or late in the day, due to the fact our area lacks funding to sand or salt the roads (or so they say). Where we have to drive, they have not yet even plowed it to allow 2 cars to pass, only 1 1/2 cars in width, plus all the twisty roads we have to drive on.

I was assigned 7 am this past week, but after the heavy snowfall and all the dangerous roads that resulted when the road crews cannot get them all cleared properly, I asked for something in the late morning, so it wouldn't be so icy, like 11 am or 12 nooon, so I could get to the store safely & in one piece, he just pushed my hours back an hour or so, so I'm stuck between a hard place, getting on the road, and getting into a horrible accident and thus putting others at risk, or getting fired, I suppose.

Funny thing is, I already told him I wanted to quit, things were NOT working for me, and our state is an at will state, meaning you CAN quit or be fired at any point in time without notice,

Instead this misfit of a manager says that I MUST give them 2 WEEKS notice, and now these 2 weeks fall right before Christmas (how convenient for them) and just getting in our vehicle and TRYING to get to work Early in the morning is putting my very life at risk.

I'm sitting here listening to the radio and have already heard of TWO WRECKS that occurred, both on very busy roads, even the interstate has icy patches...

I don't know what to do.. We only have the one reliable vehicle, if it gets wrecked, I'll have NO transportation to get ANOTHER job!

Plus I could get badly injured or killed... We also have deer in our area, so that makes it doubly worse, as they are out & about in the early morning hours or after dark.

Thanks for the warning about Movie Galley OP! Take the same grain of salt towards CLT Russe, they do NOT care about some of their employees or customers, that's for sure!

Irish! I could not get over your analogy of this complaint. After looking through more or less 30 of your 140+ comments I noticed you side with the company the person complains about. I will bet 98% of the time you side with the company that is complained about. You are negative, insufferable and discourteous to say the least. You filed a complaint saying you were accused of stealing a VCR accidentally!? You want people to believe you!? You have an ID of IRISH. I know there are black irish, never the less, I never seen an African American that is IRISH. Is this a game to you, or do you have a problem?

Most of your comments have thumbs down. I also have noticed Trevor also follows your comments.

I was compelled to comment on IRISH. I would not doubt if there is a complaint on IRISH

I agree, if I was working with someone like you... I would be pretty irritated too.

There is a reason why movies have a rating R, PG-13, PG, and G. There are policies in place to follow these rating guides, if you have an issue why your child cannot rent a rated R movie, maybe you should complain to the people who make up these ratings. Maybe you should talk to those who make the laws. Heck, when you talk to them make sure to mention that your 15 year old should be able to rent XXX movies as well.

I do know that recently we have had to personally sign a piece of paper stating that we will not rent out movies or games under their ratings to underage person(s). I work at a movie gallery, and I would not risk my job over it. I would tell the child that their parent would have to come in with them though to approve of it. Anyone can write a note, steal a card, and had five bucks -think about it. its for your protection and ours. So dont be lazy, because our dms will follow us on this. it's the law in most states, i'm not going to jail because your too lazy to come inside our store. well fined really, but its just because your lazy

Irish! I could not get over your analogy of this complaint. After looking through more or less 30 of your 140+ comments I noticed you side with the company the person complains about. I will bet 98% of the time you side with the company that is complained about. You are negative, insufferable and discourteous to say the least. You filed a complaint saying you were accused of stealing a VCR accidentally!? You want people to believe you!? You have an ID of IRISH. I know there are black irish, never the less, I never seen an African American that is IRISH. Is this a game to you, or do you have a problem?

Most of your comments have thumbs down. I also have noticed Trevor also follows your comments.

I was compelled to comment on IRISH. I would not doubt if there is a complaint on IRISH

Its store policy because its the law. I manage a Hollywood Video in upstate New York, and we will not rent rated R movies to children unless you have added them to the account and set rental restrictions for them. Just because you were too lazy to go to the store yourself, does not mean that someone is going to risk their job and rent a movie to a child that is underage. Also notes do not count as anything anymore, because ANYONE could have written it. You can't trust anyone anymore and you can't get mad at a Manager for following store policy. Please, on behalf of every employee at a Hollywood Video, Movie Gallery, and Game Crazy, please take your business else where if you are going to throw a fit about such an absurd subject.

Goodness gracious, some people have way too much time on their hands! It's only right that they do not allow your daughter to leave with an R-rated movie. Block Buster, Hollywood Video, and all other video rental stores should have the same policy, so good luck "taking your business elsewhere". This complaint was a joy to read - it really gives me confidence in the human race.

for your information, it is a federal law that r and mature rated games and movies cannot be rented by someone 17 years and under, thats why they have ratings- you cant send your child to the movie theater with a note, to see the r rated flick.. you must be present for them to get in, unless you have some ### working breaking the law. I work in a movie store- the parent must update membership, add child to membership and sign contract stating they can rent r rated movies, but they still cannot rent m rated games unless we view their id and they have to be at least 17. its called the youth restricted viewing policy.

Well, that makes perfect sense that your child could not rent the "R" rented film even with your consent. Stephon actually made a decent example. Should Movie Gallery be able to rent a porn to your child, even if it's for you and you gave your child a "permission slip"? That would seem rather silly. It's too easy for kids to fake notes these day. And if it's store policy, what more can they do for you? YOU could call corporate and address the problem to them, rather than write about it on a website where Movie Gallery probably very rarely regulates.

your kids can not walk in and rent porn even if we had it but we dont anyways. and we can rent them rated r or unrated now if a parents gives us the ok so u can decided what they watch and us not give them something with out your say so. we let you tell us what your kid can and can not rent. so i just wanted to say that cause stephon made it sound like you can walk into any movie gallery and your kids can walk out with what every they please. well what every they walk out with if its over pg-13 they cant get with out your approval so if you want to let your kids come and rent porn for you then i guess thats you but most parents would never even said thats! thanks

thats great i'm gonna send my kid over right now to get me some porn

if you send your kid to the liqour store with a note to buy a fifth will they sell it to them?