Just Mortgage reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Just Mortgage
Welcome to our customer reviews and complaints page for Just Mortgage. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Just Mortgage.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Just Mortgage's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Just Mortgage, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Just Mortgage. Your feedback is an important part of our community and will help others make informed decisions.
Loan Funding
Our loan was brokered to Just Mortgage in June of 2010. They have been the absolute worst people to deal with and their lack of communication is unbelievable. We signed docs on July 5, 2010 and as of July 12th (a full week later) they came back with additional funding conditions that had to be met for their investor. We cleared the condition the next day then waited and waited. Weeks went by with still no funding or explanation of why. We were told each day that the investor was going to get back to us with a funding decision each day. Each day passed and no funding occured or update as to why. They came back on July 26th with an additional funding condition...insane that they are still asking for documentation this late into the process. We met this condition within 72 hours (required getting an erroneous late payment removed from our credit report) In the meantime our docs and rate lock expired on July 30th and we were told we'd have to sign new docs. We are purchasing a short sale and were lucky to get an extension on escrow to close by August 13th. We are now a week and a half from our deadline to close and were asked to provide documents that do not exist (something about a letter from the credit bureaus which is unheard of, especially since our credit report has been updated by all three bureaus to reflect the removal of the error). I see from other posters that they are notorious for asking for documentation that cannot be produced/does not exist. We are now likely going to lose our purchase over this less than "Just" company.
The complaint has been investigated and resolved to the customer’s satisfaction.
Don't ever finance with them
I am a first time buyer and was so excited about the purchase of our first home. The buying process was going so smooth, until the underwriter from Just Mortgage, Inc. came in the picture. All documents that were required were submitted, and yet, the underwriter (Vicky Williams) insisted that we submit additional documents that were irrelevant to the loan. I would rather pay a higher interest rate, than deal with Just Mortgage, Inc. again. Closing of escrow was delayed by 4 days, and we were struggling where we were going to stay since we had already given notice to vacate the house we were renting. Please don't do business with Just Mortgage, Inc. Save yourself the trouble and the headaches, and find a different lender to finance or refinance your loan.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was doing business with haart estate agent when i was advised to meet with the Just Mortgage broker. Shortly thereafter my nightmare started! Even though i was provided a written quotation of the mortgage and interest rate we will apply for, including information on the high standard their advisors work towards. Nothing could be further from the truth. I was told repeatidly that even after i signed the fees form that no money will be taken until the mortgage was granted and i was satisfied. However when i discoverd that the interest rate was much higher that i was told in our first meeting and i cancelled the mortgage application within a week it was then that i deiscovered that the advisor had already took money out of my account. When i complained to his manager i was told that the practice was to take the fees after mortgage was granted, however this was never put in writing which he denied.
I dont know about Just mortgage as a company but i would say that Thomas Atley is an unprinciple person who's goal is to take your money even when no service is provided. His reasurance that he will work in a professional manner is only said to gain one's trust, please dont believe him.
I'm in the process of trying to get my £1000 return to me, please watch this space!
Don't do business with them. I locked 5.0% 30 year fixed mortgage with them on 1/8/2009 via my mortgage agent. I have everything signed and notarized on 1/13/2009. However they kept asking for documents that I already signed. After I re-signed the things they finally told me on 1/22/2009 that they could not honer the rate as the investor they intend to sell the mortgage to are having problem.
The underwriter from Just Mortgage is making our life a living hell. We started w/ the loan on July 20th, it is not Sept. 30th, and we still have NOT closed b/c they keep asking for ridiculous papers, even after they tell us we submitted everything. They're even asking for papers that literally DO NOT exist, such as student loan consolidation papers when the loans were never consolidated. They also require lower home insurance premiums, making our home insurance ridiculously high in Florida, which everyone knows is a state that already has ridiculously high premiums! We had to be out of our rental on Sept. 15th, and have been living in the living room of a family member's since...and I am 5 months pregnant! They are the absolute worst and I would highly recommend running like mad in the opposite direction if you see them anywhere near your loan!
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