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The good, the bad, and the ugly - discover what customers are saying about Karz

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12:20 pm EDT
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Karz Stole floor mats out of the car i got from them

I am disabled person, my daughter took me here in good faith that these people would help me on my fixed income, and they sold me a car that had to be put in the shop, after they took my money is when they told me this. What kind of person would do this to a handicap person, needing transportation, these people did, so you see the first week i drove it was a week after i bought it, it stayed in the shop for a whole week, now that's not the bad part, when i got it back they told me i would have to pay for the service that was done on my car, scam artist, and then picked it up one day after i did not make my payment, i was out of town for a funeral and i left my car at my daughters house and called them and told them that i would be in on that monday and pay my car note and i was told that would be fine. I got up that sunday came to get my car and it was gone, then mind you i go to pick my car up and they already got it on the lot with a dollar sign on it, and to cook the cake they stole my floor mats out of the car. So i lost all the way around, i gave them my money and got took. Please do not go here to buy a car because they are nothing but rip offs. I also had just filled my car up with gas, aint that nothing

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karz
Dallas, US
Jan 05, 2013 5:40 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

when you buy a car "as-is" THATS WHAT IT MEANS YOU SIGN DEVERAL DOCUMENTS TO THAT FACT OF "AS-IS" NO WARRANTY ALSO YOU DO SIGN A CONTRACTRACT STATING HOW YOU WILL PAY AN YOU AGREE TO THERE TERMS BEFORE YOU BOUGHT IT WE CAR OVER AN BEYOND TO MAKE SURE YOU UNDERSTAND WHAT YOU ARE DOING BEFORE YOU BUY

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2:58 pm EDT
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Karz Bad Customer service/ Bad Business

My Husband and I bought a 2002 Chevy Trailblazer from these croOKs on September 4th, 2012 made my first two payments. I was on my way to make the 3rd payment, to make it more clear i sent them a money order and even read them the money order number and they put it in there system. i called the the next day to see if the got it and they had said no, so i said OK i will call back on Saturday. So when i called back i asked to speak with the manager and i asked if they received my letter and he said no. i then said OK what do i need to do, he said for me to come out there with the money order receipt so he can see that i did send it out. I then told him that i did not have any gas in my car to make if out there and that i need to fine away to take care of it. all he said was OK!. did not tell me what could happen if i did not have this payment by a certain time. So on Sunday as i was leaving my parents house my car was gone, i then called the police and they said it had been repossessed. how very upset and angry i was, so pissed off that if i was to see them that day something was going down. so my mom, husband, and i went to the lot today (Monday morning) and tried to see what was going on and the manager said that its not in the system to be repossessed so i then asked well why was my car taken and i had told you what the issue was. to make it short i told them they can keep the car because of the mean and nasty attitudes they was giving us and also because they wanted 8 thousand dollars just for me to get my car back. i said PLEASE I DON'T THINK SO!. so the manager got upset because we was not trying to hear what he had to say so he called the police and when he police got there the manager told him. this is why we have a secret car lot where we hold cars, cause THESES PEOPLE. first of all when a white man is talking to a white cop and you say THESE PEOPLE that is a racist act. yes i and a Black woman and i do not like to be compared to other people nor do i like people to slander my name. when my mom tried to defend herself the police told her that she can not tell people what to do, but it you think about it just like the manager had freedom to say what ever he wanted to say so did my mom. she had every right to say what she said. THIS CAR LOT IS FULL OF IT AND I LOOK AT THEM HOW I LOOK AT THE DALLAS POLICE DEPARTMENT... A JOKE!

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thia1984
dallas, US
Sep 21, 2014 9:27 am EDT

First off yall are scam artist it also states in the contract that you have up to 15 days to make a payment but yall are repoing people cars not even 24 hours after they payment due date...which is a rip off and not right at all...and than on top of that half your cars dont even run right ...but its being taking care of because you guys cant kepp scaming innocent people out of theyre money especially if you are not bbb credited...you will be shut down

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karz
Dallas, US
Jan 05, 2013 5:48 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

THIS PARTICULAR DEAL THE CAR WAS REPOSSED FOR NON PAYMENT WHEN YOU SIGN A CONTRACT YOU AGREE TO THE TERMS OF THAT CONTRACT AN AGREE TO MAKE PAYMENTS A CERTIAN WAY IF NOT YOU ARE IN DEFAULT OF YOUR LOAN, ALSO THE REASON THE POLICE WHERE CALLED HAD NOTHING TO DO WITH RACE HAD TO DO WITH THE YELLING CAUSING AN DISRUPTING A BUSSINESS AN WE ARE NOT THE REPO COMPANY CARS GET REPOED GO TO THE REPO COMPANYS HOLDING LOT THEN TO THE AUCTION WE AT KARZ STRIVE TO BE UP FRONT AN HONEST WE WANT YOU TO UNDERSTAND WHAT YOU ARE DOING WHEN YOUR BUYING A CAR AND WE DO APPRICAITE EVERYONES BUSSINESS REGARDLESS OF COLOR

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1:31 am EST
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They repossesed my car. It was paid for that month and I had car insurance. They won't talk on the phone. They have 39 complaints at the Better Businass Bureau in Dallas, since Aug. 2009. BBB sent them a letter, they refused and sent back. Iam disabled and can not take public transit.

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