Le Chateau Monroe reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Le Chateau Monroe
Welcome to our customer reviews and complaints page for Le Chateau Monroe. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Le Chateau Monroe.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Le Chateau Monroe's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Le Chateau Monroe, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Le Chateau Monroe. Your feedback is an important part of our community and will help others make informed decisions.
Poor Delivery Notification
I had ordered from the Canadian website and said the item was shipped July 19th and to this August 4th day have not received it. When I ordered it never stated on the order form that they don't deliver to P.O.Boxes and the delivery would take from 3 to 10 days. The first time I called the lady was no help and never mentioned to refund my money, asked me if I wanted to place another order plus I couldn't even understand her English!
Second time I called I did get a refund and he explained to me the package would have never been received and they never would have notified me, I had left a phone number to do so.
I am disgusted with Le Chateau's Mailing Services and won't ever shop there again!
Poor Business Policy
I bought $300 worth of merchandise. It never saw the light of day outside of the store. I returned it a week later for insignificant reasons. I am refused a refund! I was not told verbally I would NOT be able to have a refund shall I return the items. I'm told (when I complain) that there are 'signs' at the till. I am told "not issuing refunds works best for the customer, as they then have the opportunity to choose something else"... GOOD GRIEF! Issue refunds when customers return items in a very short time in pristine condition and that will work best for customers! Think about it, seriously! I will never shop here again. I WANT A REFUND!
If you do a web search on Le Chateau, it's very evident you are not alone. This company will eventually see it's public shares impacted as word travels quickly online and fewer people will shop there because of the ridiculous return policy. The return policy at the till is not what is written on the company's receipts (which is the contract between buyer and seller). If we all took Le Chateau to small claims court, I have no doubt they would be forced to refund items and also pay the court filing fees. I'm sorry you, me and so many others find themselves in this situation of not being able to get a refund. My entire family will never shop there again because of poor policy and the sales push.
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