Manna Distribution Services reviews and complaints

This is the worst shipping company, do not use them. My husband and I ordered a custom made dresser that cost almost $3500. We were so excited the day it was to be delivered. The Manna delivery men were less enthused. They arrived 90 minutes early and of course we were at work and they had to wait for us to be home by the scheduled delivery window. They were in terrible moods when they began unloading the piece on account of the wait. They brought the piece upstairs and unwrapped it in the hallway and then without ANY protective covering, none of the blankets that are industry standard, they moved it into our apartment. The piece was quite large and required maneuvering to get it safely into the bedroom. The Manna devilry men were having NONE of that. They shoved it into the bedroom slamming the corner against a wall. When my husband asked them to please be careful and move slower, they pivoted the piece and slammed the side into the door jam. They also scraped paint off of the front of the dresser on and on the top. When signing the delivery slip my husband wrote on the slip "damaged in delivery" and we began the process of decompensation. After months of arguing with them, they agreed to pay us no more than the 50 cents per lb stated in the contract. Now, we just received a letter from them stating they are denying the claim completely, lying and saying that the receipt says it was delivered in good condition. Manna is not only negligent and unapologetic about ruining your delivery, they employ fraudulent business practices in reviewing your claim.

I am having all of the problems listed in the complaints about Manna. Today is the third delivery date in the past two weeks, I am told the four window and no one shows or calls. I have no idea where my TV is or if it will ever be delivered. Manna says they are in contact with the local delivery company to resolve the issue, the phone number they gave me is invalid and the address is a house in an older subdivision. Vizio's way of dealing with warranty work has cost them any further purchases from me and anyone I can reach out to. I have never seen a more incompetent unprofessional companies, Vizio and Manna, in my life. I will be glad when this is over.

Relationships – We treat people the way we want to be treated.

I would have to disagree, please read the following letter about how your company fosters relationships. I sent this message earlier to your customer service system, I wanted to make sure it was sent company wide so it didn't get buried by someone doing CYA.

"Please pass this on to your managers. I have never seen a more incompetent group of individuals than the people that manage your company. We were told to expect this between 8am and 12 pm on the 13th of May. I flew home early from client meetings in Boston so I could be here to plug in and check the TV. Mostly because I don't trust Vizio to not send us another piece of junk. Only to call at 12:03 and find out that no one has any idea where my TV is. It wasn't until 4 hours later that I am told it can't be delivered until Monday the 18th at the earliest, five days later. I could get a new TV from China in that amount of time. It is only 17 miles away, you are telling me you couldn't find a different company to deliver it? More than likely you could find a cheap company to deliver it.

I sat home all morning waiting for this delivery. In the afternoon, I kept hearing "I apologize" from your employees, but that does absolutely nothing to redeem the time and money I have wasted. They kept blaming the "automated system". I am sorry, I work as a software engineer and I program similar systems. The blame lays entirely with the management that designed such a flawed system and continues to allow failures like these to go unaddressed. I do not see any indication of a "White Glove Delivery".

I can't get that 4 hours back, how will your company compensate me for my time? I currently charge $160 an hour for development services. That is time I could not bill my clients. Maybe I should send Manna Distribution Services a bill instead?

My point is other than your worthless verbal apology, and since your actions don't suggest any indication of being apologetic, what do you plan to do to compensate me and my wife for our time?PS. I am sending a letter to Vizio to document this fiasco, not that they care much but at least they should know others are not helping their already abysmal customer service reputation. "

As I sit here right now I have no idea when or if the TV is going to be delivered. You expect me to sit around for another morning hoping the delivery people decide to show up?

I have a TV warranty replacement. I received an email from Manna with a link to schedule my delivery online. I did so. After completing, it said a confirmation text would be send to my phone (I entered my number correctly). Never got a text. I called and was on hold for 15 minutes. Got a representative. They confirmed delivery and advised I would get a call the day before, before 5 pm. A couple days later I got an email with a 12 hour window for delivery. Never got a call the day before delivery. I then called in a bit after 5 and was on hold for 15 minutes. Got a representative. They said the dispatcher left for the day so they could not provide a more accurate window but he would call me the next morning. Never got a call. I called in around 10:30am and was on hold for 15 minutes. Got a representative. They gave me a window between 11am and 3 pm. Waited all day. 3:15pm. No call no show. Called and was on hold for 10 minutes. Got a representative. Was informed they were running approximately 30 minutes late due to a furniture assembly job. Was told the installer/driver would call when they are on their way. 4:30pm. No call no show. I think it would be nice to get a call to be informed things are behind without having to call and hold. This was my only day off this week and I had a lot of running around to do. Also, I find it a bit ridiculous that every time I called, I was on hold for at least 10 minutes waiting for a person. I had to call in again at 4:45pm. On hold for ten minutes. Representative told me the driver FORGOT my TV at the warehouse and I will have to reschedule at my convenience. My convenience is today! I took the day off UNPAID to wait around for them not to show! Informed her (Megan) of this and she said "Let me se what I can do. Do you mind holding for a minute?" I said sure. CLICK! Had to call back again and hold. AGAIN! Also, by the way, my TV was disassembled from the wall mount and sitting in the middle of my livingroom floor as instructed by Visio. I was told there was nothing they could do. Their drivers are only allowed to drive so many hours per day. Had to reschedule. Was told by the representative that delivery would be arranged the next day after 5PM and she would call me before 1PM to verify. No call. Called in around 1:20PM and was on hold for 10 minutes AGAIN. Rang as if I were being routed to a customer care agent and CLICK! Called in again and was on hold for 10 minutes. Got a different agent who tried to get a hold of Kelly and said she was working on my case and would call me. Then got a call from a different company (courier express or something) saying they couldn't make it and would have to reschedule. Called Manna again. On hold for 10 minutes. Got a representative. Asked for KelIy. Put on hold for 6 minutes. He came back and said she was still working on it and she would call me back. I told him about the call from the other delivery company so he put me on hold again to talk to Kelly. He came back and said that they would have to reschedule for tomorrow. I said keep the TV! Called Visio and trying to see if I can get a different vendor. This was single-handedly the WORST customer service experience of my life.

This company is the worse I gave them a deposit for my appliances and they haven't refund me after a year... its was a lot of money for some appliances that I was getting. The manager or owner Allan is a disgrace to that company he tried to give me the money with 50% less that what I payed saying that he has all the rights to keep that money.. I research the company and they buy from places like Home Depot, Lowes or other REAL distributions centers. Not only that but they sell you the product more expensive that buying from LOWES or HOME DEPOT... even sears which to me is sometimes expensive...
I wish I done my research and taken the time to really look at this company it has over 504 complains from customer...
I wonder why this company don't go out of business already they steal people hard working money.

Just another complaint about the same "White Glove Service" Stay away from this company. They promisse but do not deliver. Their recourse is simply "Sorry we will delivery in a week or so". I have never heard of such a unprofessional company and I have personally worked with freight forwarders for the last 20 years. My wife had arranged for a birthday present to be delivered on July 3rd. Manna distribution confirmed not once, not twice but three times in writing the delivery would take place;. Nobody calls, no notification by email very similar to all the other complaints about this company?. Even on the day before delivery a confirmation was send and a verbal confirmation was given;. Today my wife was told there was a apparent mix up with delivery numbers:. She then was told by the "Customer Service Person" Chris it might be flown instead to make it for the promissed delivery date, . A few minutes later Amy (another Customer Service Agent) called and stated it could not be flown due to TSA reasons:. ( I checked in the meantime and as far as I understand could the item be flown without any problem)". The birthday party is in shambles, I have a wife in emotional distress just because of "White Glove Service".