Merchant Warehouse reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Merchant Warehouse
Welcome to our customer reviews and complaints page for Merchant Warehouse. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Merchant Warehouse.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Merchant Warehouse's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Merchant Warehouse, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
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Unethical Business Practice
We have been using mw for the last a couple of years. In addition to their horrible service, each and every year they charge this bogus $99 fee of "compliance for incoming year". We can celled our service with them on our anniversary and we were told that we won't be charged for the $99. When we opened our last statement, the $99 fee is still there. They...
Read full review of Merchant Warehouse and 2 commentsbad business practices
I signed up with Merchant Warehouse to have them process credit card transactions that I make during sale of my artistic paintings and other creations.
A representative gladly signed me up, but has never contacted me since; and I have been unable to contact anyone regarding my problems. A credit card stamper machine arrived, with pages and pages and pages of "instructions" (?) apparently run off from someone's computer. The instructions were impossible to decipher. I am not stupid and am usually able to understand complex verbiage-- but not this time. I asked other intelligent people to read the instructions; NO ONE could understand them.
I have not used the service at all, but have continued to receive monthly bills. Now that I am ready to discontinue service, they say I owe an extra $50 because they don't have my SSN. If they didn't ask for it at the beginning, that is THEIR error, not mine. If they misunderstood me over the phone and wrote it down wrong, that too is their error. They could have contacted me by phone, but they never have.
I would recommend that anyone steer clear of this company.
Dr. Ann Rawlings
The complaint has been investigated and resolved to the customer’s satisfaction.
Tried to cheat me
I changed credit card processors to Merchant Warehouse ( www.merchantwarehouse.com ) a month ago. Discovered today that they have not been depositing the receipts from charges by my customers to my bank account. They said that my account is on hold because I don't have a Privacy and Refund Policy on my website - which I do. They owe me several thousand dollars. Been taking credit cards for 40+ years; never seen such egregious behavior. If they had an issue the time to have addressed it was BEFORE opening my account. They just wanted to use my money.
The complaint has been investigated and resolved to the customer’s satisfaction.
merchant credit card
I open an account with Merchant warehouse to process my credit cards. In the interview with their sales representative i was asked about what kind of transactions i was going to make. I told them i was a freight forwarder working with Venezuela and Colombia. Told them most of the transactions were made over the phone. What i charged was for the freight. No...
Read full review of Merchant WarehouseCharging bank account without providing the service
I decided not to use service of Merchant Warehouse when I have discovered that they are the same as Fist Data. I didn't set up my credit card machine with MW and informed the company that I don't want their service since they concealed the above important fact during negotiation. I even didn't have a merchat ID with them, but since they had my bank information they started to charge my account! I called and protested, and they told me not to worry, money will be refunded. In November they charged me again! This company is complete scam. They cheat, cheat and cheat. Stay away from them.
I decided not to use service of Merchant Warehouse when I have discovered that they are the same as Fist Data. I didn't set up my credit card machine with MW and informed the company that I don't want their service since they concealed the above important fact during negotiation. I even didn't have a merchat ID with them, but since they had my bank information they started to charge my account! I called and protested, and they told me not to worry, money will be refunded. In November they charged me again! This company is complete scam. They cheat, cheat and cheat. Stay away from them.
The complaint has been investigated and resolved to the customer’s satisfaction.
To be fair, the Above comment looks like it was made by a competitor. Everyone knows that it's impossible to take money from an account without a Merchant I-D.
i was told the application was free and the next thing i know my account was withdrawled from the amount of $52.90
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