miami dade water and sewer reviews and complaints

I'm a small plumbing contractor business owner, I was clearing a blockage on a private sewer line when a Miami Dade Water And Sewer vac truck which was called out to check the city's sewer system located at, ( Southview Condominium 3350 NE 192nd Street - Aventura, Fl 33180 ) on 11/16/20 at about 12: noon. The driver of vac truck had a discussion with the property manager after which
The driver instructed me to remove my equipment from the sewer because he was going to use his vac truck to clear the blockage.
on the private side of the sewer.
Now the city side of the sewer was clear and running, and the private sewer was blocked which is why we were there. Not wanting to have an issue with the city of Miami Dade we pulled our equipment out after having cored through the body of the blockage.
So I had to take a loss because this person wanted to be a bully. I don't know the drivers name but he was a body builder type with lots of muscles and a bald head. I would like to know that this person is addressed regarding this matter, and an apology would also be nice. According to some information that I got over the telephone his supervisor is a Billy Rodger Tel:[protected]

Note: I have several witnesses if they should be needed.

Hello:

I have been having problems with the water department since December of last year when they hit me with a $141 water bill. Never did I use that much water as I was not at home but out of town taking care of a relative. Neither did I have a leak but all they said is pay or face disconnection of water. In July I managed to pay 180.58 (including late fees) by that time water was disconnected. Called the water dept. and asked then to reconnect the water and told my friend to be there. Never did they show up at the time they said then when they came left a card on door dated 7/21/11 “were unable to connect”, “registration on meter”. On 9/8/11 my friend went to the water sewer office and was told that the water would be reconnected that day between 5pm and 12 am. She waited for someone to show up till 12:30 am, but no show. Later at 1:41 a.m. someone called me that water would be reconnected by 3 a.m. I told them I was out of town and why so late when someone had been waiting for 7 ½ hrs. and no show. They re-assured me there was no need for someone to be home for reconnection.
Next day my friend finds a card on door “Your meter has been installed, but the water cannot be turned on until someone is home” call for appointment. (phone # given a non-working number). On Monday 9/12/11 I call the office and plead with them to please re-connect the water, again they did not show up on time they said. This time my friend left a note on the door “Please reconnect water no matter what”, and finally water was connected.

In October they sent a bill for $167.79 with 0 consumption of water. They claim every time they attempt reconnection there is a charge of $30.00 plus they are charging a $50 deposit. I have attempted to speak to them numerous occasions but all they said is they would deduct the fee for 9/9/11 due to the time of 1:41 a.m., they have not done that.

Water has been disconnected again, which is very serious because I have to bring my disabled cousin to live with me. I am retired with very low income and cannot afford this bill.