Morning Star Academy reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Morning Star Academy
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Full year tuition required beyond 30 days
A note of caution regarding entering into a contract for payment whether or not services are still being rendered: We enrolled our two children the MorningStar Academy for two months in 2011, but sitting at the computer all day did not turn out to be a long term fit for either child and especially not for our youngest. The contract for services requires that you pay full tuition for the entire year unless you cancel within the first 30 days. At 30 days, we discussed with our kids that we had to be fully committed to continue forward and made the decision together to continue. However, a short month later our youngest was in tears on daily basis and begging to go back to a classroom setting. We called the school to explore our options for withdrawal and received simply the strictest letter of the law regarding their contract for payment for a full year's tuition beyond 30 days. We convinced the kids to try for awhile longer, but disenrolled them by the end of the 3rd month and put them back into a classroom setting where they are continuing to thrive. We will likely wind up paying the full years tuition to avoid having the bill go to collections, but I would encourage other parents to search for an option for their children that has more flexibility and allows them to make the best decision for their children's education without significant financial penalty.
lack of services
Received no communication throughout the year, accused of lying about it ... they do not completely provide the services they state ... teachers not online, messages not returned, numerous calls to support with no resolutions. My son offended a policy, was suspended for a day ... the day started one minute after midnight the first day, continued to one minute before midnight the second day and they called that a one day suspension. It was 48 hours! They offered a mere 7 hours back, but only because they wanted me off the phone. They refuse to offer any grace toward my son and our situation. We have an ongoing issue with almost every class, but teachers don't respond to their mail. Also, log time does not compute correctly... I was online on my sons account for 45 minutes and it logged only 13. Really disappointing organization... I DO NOT RECOMMEND THIS SCHOOL! WE'RE OUTTA THERE!
The complaint has been investigated and resolved to the customer’s satisfaction.
Refund
Courses paid for, but son could not attend. Several dozen e-mails and no return. Finally 4 months later a reply comes that said, sorry no refunds...Lots of money down the drain. And these people call themselves christian. I want my money back!!
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