Neighbors Moving And Storage reviews and complaints

Hands down the absolute most ABYSIMAL move that I have ever experienced. While i have moved at least 6 times in the past 12 years most of that has been local. I have only had to hire one other cross country move and it went so smooth that I had lulled myself into a false sense of security regarding moving companies. I thought they would all do as fantastic of a job as the cross country move that I did just two years ago. I did not know that brokers such as Neighbors Moving and Storage even existed. THESE PEOPLE ARE BROKERS! NOT MOVERS! It is imperative that those of you reading this understand what that means as these people prey on those, like me, who were not aware of this fact and they, MOST CERTAINLY WILL NOT TELL YOU. I do blame myself for not doing a better job of researching this company before hiring them but, like most of you, I was under a time crunch and had too many things to try to accomplish in too short a time. I paid the price for that. After reading the pages and pages of similar stories on this site and on five other sites about this company, all similar to my story, I have decided not to bore you with the sordid details of this move. Issues such as crushed boxes resulting in broken items, FIVE (5) COMPLETELY DIFFERENT delivery windows that resulted in my delivery taking 26 entire days to arrive, damaged marble topped bedroom furniture (can you imagine the kind of abuse that it takes to break MARBLE corners off of furniture?!), etc., etc, . etc. Instead, I want to tell you the things that you need to know about brokers so that you are aware of how they operate.
1 - GET 5 QUOTES IN 5 MINUTES Websites - if you are like me you want to make the most efficient use of your time and energy when faced with a daunting cross county move. I thought it efficient to navigate to a mover site in which I enter my "From" and "To" zip codes and have quotes sent to me. What I now know is that these sites are monitored by BROKERS. So, if you use a site like that beware. You are being contacted by brokers!
2 - Brokers, like Neighbors Moving and Storage, will get you to sign in whatever way they can. As an example, I had negotiated NO STAIR CHARGES in my contract with Neighbors Moving and Storage. The actual movers, however, didn't care what I had negotiated with Neighbors Moving and Storage. (Read more about that below.) In addition, they will not tell you that they are a broker and that they are adding a fee for their "services". NOWHERE in my "contract" with Neighbors Moving and Storage did I see the words "Broker Fee". I only found this out when the ACTUAL MOVERS arrived at pickup and my balance did not match the balance that had been provided to me from Neighbors Moving and Storage. That was because of the $395 that they took to do nothing more than take my inventory, take my deposit, and hire a moving company that was BORDERLINE FRAUDULENT. That's it. That's all they do. You can hire an actual mover yourself and THEY will take your inventory for you; and do a MUCH BETTER job of estimating your cost! 3 - THE CONTRACT YOU SIGN WITH NEIGHBORS MOVING AND STORAGE BECOMES NULL AND VOID WHEN THE MOVERS ARRIVE AT PICK UP and shove a new one in your face. This is the most important item on this list! Whatever terms and conditions that you agree to when Neighbors Moving and Storage takes your money are SUPERCEDED by the actual moving company to whom they sell your load. If you negotiate things like no stairs, such as I did, that "agreement" holds absolutely no water to the mover. YOU WILL NOT BE PROVIDED WITH ANY OF THIS INFORMATION by Neighbors Moving and Storage. By the time that your pickup date arrives and they movers are there to load you find this out the hard way, as I did, and you will have absolutely no other option at that point but to sign. 4 - You have no control over the company to whom they sell your load AND NEITHER DO THEY. They sold my load to a company called "Unique Van Lines". OMG - I am not even going to get into the issues that ensued with this mover as I will be writing a separate review on them. This review is strictly about Neighbors Moving and Storage and what you need to know about brokers. Listed above are the 4 things that you need to know before hiring this company. PLEASE PLEASE DO YOURSELF A FAVOR AND HIRE AN ACTUAL MOVER! I'm convinced that the only reason that this company continues to exist is because they prey on those, like me, who do not know that brokers even exist nor how they work. Do not become another one of their victims! USE SOMEONE ELSE!

I called Neighbors Moving & Storage to have them move my stuff from NY to SC. I chose them because I am disabled and couldn't lift anything heavy, also I told the so called manager that I am on a fixed income. I told him that I only had $1400 to work with. He said that was not a problem. I gave him an itemized list of my belongings, I also called back each time I had to add things on the list. Everything was set, and I believed these LIARS. As soon as they got my deposit, things changed. When the movers showed up, the truck already had 2 other clients belongings in it. When they weigh "your stuff", they weigh all the clients stuff together, therefore overcharging you.(which is stealing) When they received my money everything changed, they wouldn't take my calls, or they would say please hold, and put me through to a mailbox that was full. Oh and the main complaint, they only brought me 1/2 of my stuff, leaving the other 1/2 in NY. Upon arrival, I had to pay an additional $245.00, as well as $1, 341 which they received upon picking up my stuff in NY. It was a stressful and total nightmare! DO NOT USE THIS COMPANY! They are LIARS, THIEVES, and DECIEVERS!

Do not use this company! They will lie about price quotes and not stand by their word. I wish I had read the reviews, before I spent two hours of my time on the phone with them. It's all about the money with them. The manager is the worst ever! BEWARE! They go by three different names. (Neighbors, Nice Guys, and Olympian) Please read all complaints about these guys. Go on all three of their names on this site, review site and BBB. You will not believe all the crap these guys did. I guess my fight with the manager was a blessing in disguise, because I didn't end up using them.

This company is in trouble they stole $5, 881.00 from a 68 year old man! well that man that they stole the $5, 881.00 currently works and lives in Boston mass. and works for the FBI and over looks united states missile defense agency! The broward county sheriff's office is currently putting there case together the company will indicted on numerous felony charges ranging from ''Grand theft from an elder'' also ''Monetary Transactions of stolen credit cards across state lines'' also ''fraud and forgery'' and the list go's on this company has been scamming people for a very long time and they will finally be shut down and the appropriate people will be behind bars! and there merchant accounts will be seized! The Florida attorney generals office is cooperating with the following law enforcement and is working on seizing this company's bank accounts. the palm beach post is also working on a story about this company and others that scam people just like them! Florida is cracking down on company's like them and others like timeshare resale company's refund company's and had just had enough of it so please do not put yourself in a position where they will be able to scam you and steal your hard earned money! STAY AWAY!

THIS WAS THE WORSE EXPERIENCE I'VE EVER HAD. THE SALES REP I SPOKE WITH WAS FRIENDLY AND HELPFUL BUT HE LEFT OUT INFORMATION ABOUT THERE HIDDEN FEES AND THERE "DEPOSIT" POLICY. THEY WERE SEVEN HOURS LATE, THE DISPATCHER WAS RUDE AND IGNORANT, WHEN I FIRST SPOKE WITH HIM HE SAID HIS NAME WAS RAY AFTER THAT HE DECIDED HE WOULD GO WITH PETER. THEY WERE LATE AND INCONSIDERATE. HE WENT ON TO CALL ME INSENTIVE AS WELL AS OTHER THINGS AND HUNG UP THE PHONE ON ME. WHEN THE MOVERS FINALLY SHOWED UP IT WAS AFTER 7 AT NIGHT AND THEY SHOWED UP A MAN SHORT THAN WHAT I AGREED TO THEN THEY TOLD ME IT WOULD TAKE MORE THAN 5 HOURS TO MOVE ME. DURING THE DAY I ALSO SPOKE WITH ANDRE WHO IS SUPPOSED TO BE A SALES MANAGER...I WAS LEFT WONDERING DO THEY HIRE LYING, UNEDUCATED CRIMINALS? I DECIDED THIS HORRIFIC COMPANY WAS NOT GOING TO GET MY MONEY. I FOUND ANOTHER MOVING COMPANY THAT SHOWED UP EXACTLY WHEN THEY SAID THEY WOULD, DID THE MOVE IN 2 AND 1/2 HRS, THEY WERE FRIENDLY AND CONSIDERATE.(THE SUNSHINE MOVING COMPANY).
THE TASK HAS BEEN ABOUT MY DEPOSIT REFUND FOR THESE AWFUL PEOPLE I SPOKE WITH BONNIE TWO DAYS AFTER MY MOVE AND SHE WENT ON TO INFORM ME THAT I CANCELLED MY MOVE SO I THEY WONT REFUND IT BUT SHE SAID SHE WOULD PUT IN A REQUEST FOR IT AND I SHOULD CHECK MY ACCOUNT IN 2 TO 3 DAYS. I CALLED BACK IN 3 DAYS SHE SAID THAT SHE DIDNT DO ANYTHING AFTER I SPOKE WITH HER. SHE SAID IT WASN'T HER RESPONSIBILITY...I MEAN REALLY? ANOTHER LIAR!
STAY AWAY FROM THIS COMPANY...I WISH I NEVER CAME ACROSS THESE PEOPLE. I WILL NEVER RECOMMEND THESE PEOPLE!

I shopped around and checked the prices of all denver area movers and neighbors moving and storage promised me the best price. I spoke with multiple people about the agreed upon price. Now that I am trying to get my belongings out of storage, they are trying to charge me $832 dollars more than the original agreement! keep in mind I am a single girl, with relatively small amount of belongings and furniture and I am doing a local move. So I offered to come pick up my stuff myself, and they are trying to charge me $530 dollars just to pick up my stuff! They have been extremely unresponsive, I had to leave 3 messages just to get someone to call me back to schedule my next move and now they expect me to pay a ridiculous amount of money just to access my stuff to move myself, even thought the agreement was that I had already paid for both parts of my move. And they were extremely late in coming to do my first move, and they never called and warned me about it. I was late to a meeting, and they acted like it was a regular occurrence for them.

Please don't ever use these guys, they seriously are criminals. I would like to know what to do in my situation. I am completely being taking advantage of, and I'm not sure what to do! please spread the word and don't make the same mistake I did!