Nuvell Financial Services reviews and complaints

When I first started with this company I had great customer service as time past if I was a day late or had a problem I would speak to someone that was helpful. Now dealing with their customer service they don't speak english they threaten to repo your car and one rep told me to pawn, borrow or steal to make the payment. I would ask to speak to a supervisor and they would put me back on the phone with the same rude rep. So all calls are recorded by me as proof. I will never them again!

Gave me a two month extension on my loan then has people in manilla calling asking where my car payment is, when i explain this they give me lip service and then call right back again the next day, cant find a number to get it straightened out so i guess i have to endure these calls for two months great i actually heard the people in Manilla who are i guess representatives of nuvell laughing at me when i complained about the calls, why give me the extension and then leave me out to swing in the wind, customer service my butt...

Nuvell Financial needs to overhaul their company big time. They conned me out of 2230.00 of my own money and I already told them when to expect the next payment despite me telling their "customer care" department. Despite their inability to communicate that oversight cost me my truck when the repo man came and took it. I had to pay $2230 out of pocket because they didnt communicate. And when I explained this I still got a "we cant do anything about that" comment out of them. I do not recommend this financial institution to anyone. If anything, stay away from them unless you want to pay the price. Also even after you tell them of your payment arrangements, you still get collection calls, sometimes 4 or 5 a day! Do not trust this company

Record it and listen DON'T CALL MY JOB ! How many times can a company call without getting in trouble, I have contacted a LAWYER, this type of business is NOT GOOD. I tell everyone I know how bad NUVELL'S customers service is, never buy from them. They charge you to pay your bill, what the heck, pay back is usually bad, look out Nuvell Employees (carma)! Nuvell causes their customers to get in troble with phone calls then we lose our jobs the Nuvell wants to know why you can't pay them, DUMB people!

PLEASE PLEASE don't use NUVELL for a car loan, worst company ever!

I lost my job a few months ago so it put me behind on my truck payments. As I was waiting on unemployment, Nuvell Financial harassed me and threatened to repossess my vehicle. I made 1 full payment on 06/9/10. This left me 28 days past due on the other payment. Nuvell reps still call me up to 20 times a day even after speaking to me. I answer and the rep just hold the phone. I constantly say hello, but they will finally hang up on me. This is everyday and I'm tired of the harassment. When the last rep threatened to take the vehicle, I told her go ahead and pick it up then. Her name was Bridgette Qassas [protected] ext. 87769. She confirmed my address, but still kept calling harassing me! I am grieving due to my dad death 5 days ago and this is the last thing I need. The reps are rude, yelling and threatening to take my car. After the funeral, I will seek legal counsel.

A lady from GMC and Nuvell called me telling me that I needed to make a double payment, and it had to be done through money-gram and that if I did they would defer my payments till June which of course didn't happen. now they want another 2 payments. F***, doesn't anybody know someone that can take care of them? I just had to let it out. thee's not *** we can do. because nobody there cares. If you ever need a vehicle never never go to GMC or Nuvell financing they cheat you..at every chance they get

I have a tracfone that I bought from Wal-Mart, the very next day these jerks were calling. I realize they (tracfone) recycle phone numbers, but I have also told these people I am NOT who they are looking for. Do any good? NO! They call now more than ever and have the nerve to leave voicemail messages if I ignore them. They are just wasting my time. Does anyone know if I can get reimbursed for the used minutes through a lawyer? I am really at my wits end and could use the break. 12 calls in 3 days is a bit much for anyone!

Out of minutes!

My husband has been hospitalized three times in the last year for a work injury, acute pancreatitis/diabetes and he had an auto accident in February in which he became permanently paralyzed from the chest down. I called Nuvell each time to ask if they would work with us. Nothing! They call, harrass, threaten, lie. Our vehicle was totaled and the GAP insurance wouldn't cover the whole amt. because we got a two month extension after the work injury (which put him out of work for 2 months!) This is a permanent disability, and they lied to us. The insurance company paid their amt. which was short 2, 300 dollars the full amt. of loan. They called us in June, lied and said they wouldn't report it to collections. I just checked my credit and they reported it 120 days late in early MAY! We hadn't been sent any letter, warning, nothing. We didn't even know there was a balance until the call in June! This company sucks! They also lied and reported that we hadn't made our Feb. payment, but we did! We had the same situation as everyone else, poor credit from way back. Their company takes full advantage of those with a bad credit history. We paid our payment on time for 43 months straight! No kindnesses for an almost $600 payment, no lowering the interest rate, which was almost 12 percent! Crooks! Liars. Very bad business.

On Feb 12, 2008 I received a telephone call from Penny, a collection agent for Nuvell. I was told that I was behind in my payment and that my only option at that time was to catch up the payments(2) or complete a form for extension. After a heated disrespectul conversation with Penny. I agree to complete the extension. She explained to me that she would fax the form to me at home and that although the form states "Your next regularly secheduled payment $$$$ will be due on 03/04/08", my payment was not due until April 2008. I went on and may a payment in March 2008 just to be ahead of the game and every payment since then. However, upon speaking with Penny on today (05/19/08) she could only offer me an apology. The purpose of me making my payment in March was so I could stay ahead of my payment just in case of a financial emergency. However, instead of being ahead, I am not behind and looking at late fees being added to that.

Is there anyone out there who know how I can handle this situation?

The company is doing the same to us as we have read on many complaint boards. We have been with them for almost 3 years now and we are 31 days late on our account due to a layoff and my son's heart condition. We got a new rep this month. The old rep was wonderful to work with if he had to call, which he did due to the hurricanes we had and a sinkhole under the home. Now the new rep and his manager are threatening to take the truck by the end of the month unless we get them the past due amount in 7 days. (total days will be at 38 days past payment due date) The manager I was transfered to would not give me her last name nor transfer me to another manager when I asked, nor would they let me speak with the old rep who said I could transfer back to him if they started giving me a problem for such a short time of being late on the payment and trying to work a deal, I informed them that I could make 2 payments within 30 days, but could not make the one in 7 days. (This was ok'd by our old rep on day 30) The manager said they would garnish wages, or 1099, but they would get the money for the truck. I told her I could make 2 payments within 15-30 days, but not the one they wanted in the 7 days due to the payment schedule that unemployment had me on. She asked where the truck was. She was VERY careful not to use the word repossess, just stated things would be taken care of. She told me how she worked 2 jobs to support her mom who had cancer all while taking care of her 2 year old son, so I could and should not say anything about my situation, I needed to not pay a electric bill, mortgage or something and pay them. I re-enforced my son's heart issue and she was very rude repeating the above.

STAY CLEAR! Even though we have an extension left, they will not let us use it. And YES, they call 15+ times a day, from 8 am - 9pm (all legal there), but they call all numbers listed, neighbors who are not, etc. They do not leave messages or numbers on their calls until almost 30 days, sometimes past that. The new rep we had, on the 18th and 20th of this month, finally left messages saying he had repeatedly attempted to contact, action would be taken that would be detrimental, etc. That is when I contacted my old rep and was told that prior to 30 days, phone calls like that are not acceptable and that those calls are for 60-120 day people, not at all before we were 30 days late. No wonder he is leaving the company. He has people skills and tries to help. He said as long as we made to 2 payments in August, it would be fine, now what he stated is overruled.

VERY unprofessional, rude and we would never go with them again, and will warn anyone we can about this company. Almost feel like giving them the truck, but life has made your credit more important and frankly at the rates they charge at finance and the approx. $5 a day late fees for every day past your due date, what you owe them is not what the vehicle is worth so they said they would get that from us too.

Please stay clear or pray you never go late on a payment do to any act of god or nature!

My husband and I financed a vehicle for 60 months through Nuvell in June of 2003. We have been paying faithfully through April 2007, until my husband suffered a heat attack. He required quadruple bypass surgery on April 11. On May 4, 2007 two of the bypasses collapsed, causing a second heart attack. This required the placement of two scents on May 5, and an additional two stents on May 25,2007. He is currently disabled and unable to work until at least September of 2007. We have tried to work out and agreement with Nuvell to accept partial payments until my husband returns to work. Nuvell refuses to cooperated. They have made threats to repossess the car unless we make full payments. My husband is receiving only 40% of his pay through his employers STD plan. (I have been unable to work myself for the last to years due to a crippling autoimmune disorder and severe arthritis in my knees and back.)I have an SSDI hearing coming up in three weeks. When my husband stated to Nuvell's customer service rep. that I could not work because I had "bad knees" the women remarked very sarcastically, "Bad knees shouldn't stop your wife from finding a sit down job somewhere?" "Just tell us where OUR car is so we can come and get it?"I find this kind of customer service rude, disrespectful and very unprofessional. I urge anyone to avoid financing through Nuvell.