Office Support Systems reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Office Support Systems
Welcome to our customer reviews and complaints page for Office Support Systems. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Office Support Systems.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Office Support Systems's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Office Support Systems, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Office Support Systems. Your feedback is an important part of our community and will help others make informed decisions.
office supply
Company calls pretending to be your current office supply provider updating their system with your current information. They then sent toner without order approval. Upon receiving the invoice, we immediately called to tell them we did not order their product and that they would need send a call tag to send it back. I was asked to put a superior on the phone...
Read full review of Office Support SystemsScam
Brian Adams from Office Support Systems contacted me months ago. He lead me to believe that he's affiliated with Xerox (we have a Xerox copier) and has toner for a reduced price, and the offer will not last long so I should place an order to save the company money. I unfortunately bought into it ($798 plus shipping and handeling, what a rip off!).I was under the impression that I'd receive one single package of toner, pay the invoice and that would be that so to speak. Months later (Nov. 2010) I received an unexpected second package of toner.I called and spoke with customer service which lead to eventually getting connected with Brian Adams.I explained to him that I was not expecting a second delivery and would like to return the toner, especially since we already have several that haven't been used just yet. Brian claimed that what I agreed to is a package set up (you receive two toners), that's the way it works;therefore I cannot return the toner. He then acknowledged that someone should have explained this to me and offered to take 25% off the invoice as a result; asked for my fax number so he can fax the invoice. I spoke with him again about the matter and he blamed me since I was the one that placed an order. He also said that "we don't do charity cases." He also claims that he did not speak to me initially. I don't think we should have to pay, but I fear credit will be affected if we don't even though OSS is at fault. In fact, we should be refunded for the first rip off and the second invoice; we should have no obligation to pay. What happened is a prime example of deceptive sales practices. I've complained to the attorney general as well as the Better Business Bureau, and Federal Trade Commission may be the next point of contact. What is really sketchy is I can't seem to find a website for them, no email address and the location address I've initially seen is as follows: P.O. Box 93552 Los Angeles, CA 90093. Telephone: [protected]; Fax: [protected]. Another address has popped up for them through research (CA BBB): 1013 Madrid Ave Torrance, CA 90501. On top of that, I noticed a third address (shipping):1618 N. Las Palmas Ave Los Angeles, CA 90028 Also, they are only open 7am to 1pm during the work week.I really hope no unfair legal action occurs and I still can't believe I fell for this. Typically I can tell when a call is from a telemarketer trying to rip you off. Please learn from my naitivity!
Giving a Voice to Consumers
At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.
Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.
We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.
ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.
We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.
OFFICE SUPPORT SYSTEMS
This is an open letter to the internet community from Tony Veal, CEO of Tony Veal, Inc., and Office Support Systems. Our business is located in Portland, Oregon. We need your help.
Office Support Systems has been in the business of selling high quality printing cartridges for 18 years. We have worked hard to develop a strong business reputation and image. Several years ago, a business believed to be located somewhere in southern California, began telemarketing sales of ink and toner supplies at inflated prices using our name and reputation. Even though we did not sell these products, complaints about the products and unacceptable business practices have flooded to our company. We have attempted to locate the offices of the southern California business but have been unsuccessful. We have filed complaints with the Federal Trade Commission, the Attorneys General of California and Oregon, and the Better Business Bureau. Unfortunately, the California business continues to operate using our name “Office Support Systems.”
We must draw a clear line now. What you may have read on consumer complaint sites such as [redacted].com and Pissedconsumer.com is not us! It pains me to have built a solid company and good name over 18 years, only to have it damaged by a business which hides its location and uses our name. It’s very important to myself and the good people that I employ that the public know the difference.
We need your help. If you have received an invoice or product from a business other than us which is using our name, please file a complaint directly to the Attorney General of Oregon using the link below:
https://www.doj.state.or.us/finfraud/concompform.shtml
Thank you,
Tony Veal, President
Office Support Systems sent toner we did not order and will not accept them back. The toner was not ordered by us. They are charging $349 per cartridge for tone theat costs $90 at Office Depot. According to the FTC any unordered merchandise can be treated as a gift.
I was contacted by Bob Stevens of Office Support Systems. He claimed he was working with my copier supplier (which he named by name). He blatantly lied to me on the phone and said that they were the supplier for toner for my copier company. He told me we were due for our quarterly toner shipment. I said ok and hung up. IN NO WAY DID I AGREE TO PURCHASE ANYTHING. IN NO WAY DID I EVER HEAR A COST OR THE WORK SALE. I never provided my shipping address or anything.
A week later, I received three toner cartridges that matched our copier. I didn’t think twice about it until I received an invoice for over $2, 000! I immediately contacted my local copier supplier, as our toner is free through our contract. They told me it was an outright SCAM! I called to have the product returned but they were hostile and I was unable to even get an e-mail address for my sales representative. I even think the name Bob Stevens may be fake.
This is a dishonest company that takes advantage of honest and trusting people. The damage they cause hurts individuals on a personal and professional level. Not to mention the hurt it causes businesses that are struggling in a down economy. Please do not work with this company. Please actively tell your friends and callegues to never take calls from them. If you do receive product from them you have a small window to return it. TAKE IT!
OFFICE SUPPORT SYSTEMS
This is an open letter to the internet community from Tony Veal, CEO of Tony Veal, Inc., and Office Support Systems. Our business is located in Portland, Oregon. We need your help.
Office Support Systems has been in the business of selling high quality printing cartridges for 18 years. We have worked hard to develop a strong business reputation and image. Several years ago, a business believed to be located somewhere in southern California, began telemarketing sales of ink and toner supplies at inflated prices using our name and reputation. Even though we did not sell these products, complaints about the products and unacceptable business practices have flooded to our company. We have attempted to locate the offices of the southern California business but have been unsuccessful. We have filed complaints with the Federal Trade Commission, the Attorneys General of California and Oregon, and the Better Business Bureau. Unfortunately, the California business continues to operate using our name “Office Support Systems.”
We must draw a clear line now. What you may have read on consumer complaint sites such as [redacted].com and Pissedconsumer.com is not us! It pains me to have built a solid company and good name over 18 years, only to have it damaged by a business which hides its location and uses our name. It’s very important to myself and the good people that I employ that the public know the difference.
We need your help. If you have received an invoice or product from a business other than us which is using our name, please file a complaint directly to the Attorney General of Oregon using the link below:
https://www.doj.state.or.us/finfraud/concompform.shtml
Thank you,
Tony Veal, President
That's often the case these days that the supplies are included with your service agreement, so you never actually have to even buy toner, they provide it as part of the contract and they bill you based on meter clicks. The only supply you actually have to buy is the paper, and often this is included as well.
This happened to me too! They have been scamming our company for months and I fell for it! I just caught on about a month ago! The man, David, called again for payment not to long ago and I told him I was reporting him because I knew they were fraud. I will make sure something happens to these people. I am REPORTING THEM to EVERY agency! Xerox supplies us with toners so just REMEMBER THAT and never fall for this crap!
This company is set up to SCAM YOU! They called one of my employees (somehow) and convinced her that they were with Xerox and to order this more toner at current prices before they go up. First of all, she is not authorized on any accounts here (though they told her she was) and they didn't even invoice the right company name i.e. the name that the copiers are leased to. Here's the kicker: all my supplies (except staples) are included in my contract and they're charging $698 for ONE bottle of toner! I can order two OEM toners for $150. I feel bad for the ones that they do get.
I have been in the office equipment business for thirty years. This is an age old scam that keeps resurfacing. You may not want to put that toner in your equipment, it could cause major damage. Anyone that does business like this is not going to be particular about what is in that toner cartridge. Contact your legitimate service organization, in your case either Xerox or an authorized dealer and ask them for guidance about how to handle this situation. They have dealt with it before. Also, it could be someone within your service organization is selling customer info to these pirates, it wouldn't be the first time. Good luck.