Paychex reviews and complaints

I was sold the HR package in August, primarily for the 401k feature. My service started September 1 and I finally was in contact with the 401k specialist two weeks later. I was told by her that they couldn't help me with the 401k feature because my corporation required a "boutique" financial company. I contacted my 24/7 HR contact and she returned my call the following week. She informed me she would contact the sales people who worked with me, and get back to me. Another week goes by... Now it is October and my HR, PEO, & Payroll Solutions Consultant is out of the office so after complaining enough i am sent to his backup/peer. She tells me that day is my 30 day notification to end services. After explaining why that was unacceptable, she agreed to end services immediately. The charges continued... I want to be refunded fully since Paychex couldn't provide the service they sold me!

I used Paychex for my small business needs, switched to ADP and I couldn't be more happy. I am saving over $200 a month in payroll fees alone! I also use ADP for my workers comp, health insurance and 401k. Please, any business owner, CPA or Accountant... Contact Melody, my ADP representative, it was the best decision I ever made as a business owner. Her email is Melody.Spoelstra@adp.com

DO NOT USE PAYCHEX. They do not care about anyone but themselves. i cancelled my payroll service 2 months ago and til this day i am still getting debits out of my acct and in return i am getting charged fees that i am not responsible for. When i called paychex they pretty much told me its not their problem. I tried to cancel a payroll activity 4 days before it was suppose to come out and they said no they cant because its already been processed? they are horrible and i will never go back to them again. i filed a complaint with BBB as well.

If your company is looking for a PEO, be very careful, do your homework, shop around and make sure you ask the salesperson the right questions. Also, be sure to check the company’s record of lawsuits. The number 2 PEO in the business has had many lawsuits and class action suits against it, and just settled a 32 million dollar lawsuit in March 2010.

After using the number 2 rated payroll company for 15 years, we switched to their PEO and that mistake ended up costing our company a great deal of money. When our health care renewal rate went up 26%, the payroll company told us that by going with their PEO platform we could save $42, 000 in health insurance costs. This company, which was voted most ethical, cost our company dearly because of many hidden cost were never disclosed to us.

Under a PEO, the owners of the company and their employees become employees of the PEO. Therefore the company cannot carry an independent Worker’s Comp policy since the company is no longer the employer. Of course they told us that they have better pricing as a larger company. What was not disclosed was the fact that owners of a company can either waive their Worker’s Comp or cap it at $67, 000, saving the company money. When our company realized that under the PEO we were not eligible for the cap, our salesman lied to us and said, “many of his clients hold their own policies.” We were subsequently told by our insurance underwriter that under no circumstances could we hold a Work Comp policy under a PEO. When we confronted the PEO with this fact, they were ready to switch us to another platform, not a PEO, in order for us to hold our own policy. When they first presented the PEO package to us they never asked us how many partners were in our company. Their stupidity cost us a great deal of money. When I spoke to the Worker’s Comp person in their NYS office, I was told, “wow you know a lot about Worker’s Comp. How come this PEO didn’t advise you of this when they were enrolling you?” I can just imagine how many other companies are losing money under the PEOs Worker’s Comp policies.

Our $42, 000 health care savings was based on what they said was the advantage of a larger company’s better pricing on health care. At the time we were faced with a 26% increase using our own broker. We actually could have found a better policy with our own broker, and when the PEO’s health insurance policy was up for renewal in Dec 2010, it was a 90% increase! Since the PEO was out of New York State, the State of CT had no control over such an obscene increase in premiums. I subsequently found out that the State of CT can control health care rate increases for small companies

Start up fees and monthly administrative cost were at least 15% higher than what we paid using only their payroll services. Although they claim that they provide HR support, let me say that you would be better off hiring a HR employee rather than paying the PEO.

Our biggest loss occurred with employer payroll taxes, CT and Federal unemployment taxes. By starting our company in the middle of the year, we were now new employees of the PEO and our tax base started at zero. They never asked how many employees earned over $106, 800, where social security taxes are capped. Our employees were told they would get their individual overpayment in SS taxes back, but failed to tell the partners that they were still responsible for the employer tax. Tens of thousands of dollars were lost here. The sales person never fully disclosed these overpayments to us. We cannot get refunded for the overpayment in Federal unemployment taxes but only when I found out from my accountant that I can file for reimbursement for the CT SUI did I confront the PEO. They told me they would walk me through the process of filing. I told them that since I pay over a thousand dollars on administrative fees, they should do it for us!

The salesman for the PEO was either ignorant of all of these facts or needed to meet his quota of new clients. We were naïve about asking the right questions, but the PEO never disclosed all of the potential hidden losses that could possibly occur by using this platform.

We lost as much money as they said we would save in health insurance premiums, in employer payroll taxes, Worker’s Comp, set-up fees and administrative cost. In the long run it would have been more cost effective for us to stay with what we had rather than switching to the PEO. However, when offered a $42, 000 savings in health premiums, we jumped on the PEO bandwagon. That was a grave mistake. Be very careful if you are considering a PEO and do your research, and have all costs and potential savings spelled out in writing. Otherwise a switch could cost your company much more money that will be saved. The moral of this story…caveat emptor!

Do not use Gina Frenano PR company. Gina is the scam artist

Do not use Paychex.The company management is very bad.Special the risk management guy.Hes former police officer.This guy cant communicate.His trething peoples in the company.He tell you way he make lots of money.HIs a [censor] guy. Do not use paychecx.

I was overcharged by more than double of what I signed a contract for with paychex. Not only did I get the run around and excuse after excuse but a week later and I still haven't been refunded. Paychex is by far the worst payroll service out there.

Unauthorized electronic debit of account [protected]

This is my first time trying a national payroll provider, this one is Paychex; payroll services so far so good, although they charge us 105.00 for 6 employees for every payroll service. The main issu has been the 401K plan; only one employee enrolled, the charge us 62.oo dollars monthly to which we agree, but ripped off our bank account with $1500.00 that were never disclosed or authorize. Multiple phone calls have not resolve the matter yet, and this has been happening for the last 3 months.

We have tried all of the national payroll providers ADP, Paychex, etc. and they just do not seem to work for small businesses. We have about 30 employees and we use and payroll company from Pittsburgh. The company charges us $90 each pay period and that is all inclusive. They don't charge for mailing, check writing, direct deposit, or anything else. Our fee is the same each month and it includes all taxes. Their website is www.beancountersonline.com I feel the pain for the business owners that currently use ADP or Paychex. They made a $1500 error and would not fix it and we ended up out $1500.

try a different payroll company like i did. i'm happy i did. they are in rhode island and i'm in detroit but they get it here. glad i switched. no headaches or scams. thank god. i told them i would tell everyone about them. 8 months and happy. try them.. KEVIN D CARTER CPA ACCOUNTING & PAYROLL SERVICES. [protected]

They are located in the US - their headquarters is in Rochester, NY and none of their customer service is outsourced.
I know - because I used to work there.
I am so sorry for your troubles though.

My complaint is on the 401k dispursement. They had a hiccup and are treating me like it is my fault. Yet we called several times and the request somehow dissapeared. It is an automated system and this sometimes happens.
I have asked for a check immediately, but they do not have the funds, as they are tied up in the market.

Hello,
I am sorry you had such a bad incident with Paychex. I am not the CEO or anything.
I would not use the Paychex Access Card.
I have never liked using an access card with any company though. You must have been set up in Florida by a bad hub. Sometimes people have no idea what they are doing. Here in Denver, everything is perfect. We would have had everything taken care of right away. I apologize for the inconvenience this caused you. But did you know, we could have set you up with direct deposit instead.
None of Paychex Customer Service is sent to India. The only location we have outside the US is in Germany, and that is an office.
Anytime you call Paychex, you are calling the office where your checks are made, locally. That is the only point I wanted to make.
Paychex was rated 51 on Forbes top 100 companies to work for last year. They must be located in the US...