Platinum Services reviews and complaints

Bank called that my account was overdrawn and after talking to them I found out that there was an unauthorized sum of 14 dollars being taken out of my account. I have no idea how long this has been going on. The bank provided me with a phone number, which I called and an answering machine told me to leave a number and they would get back to me because all their representatives were busy at that time. No one returned my call after 2 hours and I again called. Again no return phone call.

I don't have aclue how these people got my information and when I called the girl I spoke to was extremely rude. She insisted that I spoke to a rep and authorized and when she realized I wasn't going to stop until I got my money back, she had the nerve to hang up on me. They took $99.95 AND I ended up getting charged for insufficient funds! I disputed the charge with my bank and not only did I get my money back but I gor the insufficient charges waived..they messed with the wrong person. Everyone should know about them and I completely agree with one of the other complaint...they should be arrested for scamming people and fraud!

This place has taken out $99.95 of my bank account the first month and I have called them and ask them when I first noticed a day after it was taken out and was told they would send me a email confirming they closed my account but would not refund my money and since that time they have taken an additional $14.00 out twice since then and called was told the same thing as the first time still no email or would they refund either of them that was not authorized I am going to turn this over to the bbb office and close my account at the bank I'm being told this is the only way to stop them for they have been doing this since 2008 and they changed the name several times and goes by other names as well

This company somehow got my banking information and stole 99.95 from my account. Like all of the other complaints on this company, I too contacted them and was told that I had received an email to opt out but did not respond! This is stealing and how has this company continued to get away with this? All of these complaints are of the same nature! When I contacted the bank that does the processing of these monies the lady told me that I wouldn't believe the complaints that she gets on a daily basis about this company. When I contacted the company itself, they told me they would cancel my membership but they would not refund the 99.95! I am on a mission to get this stopped and I need all the backup that I can help so this will not happen to innocent, clueless people anymore. Does anybody know the address or just the state where this company is located?

i am sick and tired of going to my bank to have them clearup these claims to my acc. when i have no idea who these people are its about time the feds did there job and shut these companies down for ever and throw these people in jail .if these things happened to the congressmen and senators i bet action would be fast and swift, but its we the little people that get the shaft up you know where.

This so called company also took 99.95 and 24.95 from my account now I have been left short on my rent. My kids and I have also been left with nothing to eat for the next couple of days. I admit I got desperate and tried to get a loan over the Internet because of my bad credit. I have called my bank trying to resolve this and can not sleep ever since this happened. My husband advised me to report it to the Federal Trade Commission I think if enough people do this with as much information this ### get be trapped. I'll be happy when they are finally prosecuted I really hope it was all worth it to them because they will mess up soon since they are just a bunch of pitiful crooks. Stealing from the most vulnerable I am now left having to look for the nearest food bank. I will never in my life forget this crooks I do not know what they look like but I dam them in every prayer.

THIS COMPANY TOOK MONEY ( STEALING ) OUT OF OUR CHECKING ACCOUNT $ 99.95 WITH OUT OUR
KNOWLEDGE NOW WE CALLED THIS COMPANY AND TOLD THEM YOU HAVE SOME HELL OF A NERVE
DOING THIS WE TOLD TEM THAT WE DID AUTORIZE THIS TRANSACTION THE LADY WE SPOKE WITH
GAVE US A CONFIRMATION NUMBER SHETOLD US THAT THIS HAS HAPPENED A LOT ...
MY BANK TOLD ME TO CALL THE LOCAL POLICE DEPT. AND REPORT IDENTY THEFT ( WE DID )
WE ALSO DID AFRAUD ALERT SO THOSE OF YOU THIS HAPPENED TO WE ADVISE YOU T DO THE SAME
Don't let them get you ANY MORE ...

This is a copy of the letter I sent to this company

Platinum Services INC
137 Main Street Suite 400
Dubuque IA 52001
Attention: Wayne Biggs
President & CEO
Phone [protected]
Toll Free [protected]
email [protected]@pltmn.com

To Whom It May Concern:

My name is Linda Baxter. I checked my account this morning and found a charge from your company for 99.95. I found you when I Googled and called the number for your business. The person who answered the phone told me it was not your company but National Platinum.

I have never heard of your company and I have no use for the services you provide. I do not understand how you obtained my information, unless you are operating a company who SCAMS people out of their monies. This is also considered FRAUD.

Then I did a little more investigation and found out it was actually your company. The person who answered actuallly LIED to me and tried to direct me to another company. I will continue to seek restution of my monies and will go to court if necessary. The charges would be for restution of the orginal charges, distress. I am a Senior Citizen who is Disabled and on a limited income. The monies your company took out of my account was for my Mother In Laws Funeral. This was part of the remaining amount that I need to pay to put her to rest.

I am also sending this complaint by email. I have also filed a complaint with the State Attorney General Office of Consumer Complaints in your state of Iowa. I also filled a complaint with the State Board of Insurance and the BBB.

I will also make arrangements to come to your office to see about resolving this issue if you have not returned my call within 2 days.

I will also contact My Senator In Washington DC about this charge and see if they can direct me to the proper Federal Government Office.
I do not know where you got my information but you were not authorized by myself to deduct any amount from my account. I really do not understand how a company can operate and have a person answer the phone and lie. You have established FRAUD AND A SCAM perpatrated by your company.

I have been adviced of the Federal Government Agency in charge of companies like you who have SCAMED people out of their money.

Here is a copy of my account to prove you withdrew the funds.
Netspend Debit Card Account
LINDA BAXTER

Card Account
Card AccountShow
06/25/2010 PAYMENT/DEBIT TO PLATINUM SERVICE EditEdit the category this transaction is assigned to. ACH Debit -$99.95

Once again if the monies are not restored to my account within 5 days I will personnally come to your place of business to settle this matter.

I want the monies restored to my bank account with in the next 5 days or I will file charges thru an attorney in your state against your company I expect a call from your company within the next 24 hours at my home number of [protected].

LINDA BAXTER
487 MISS ELLIE CIRCLE
WYLIE TX 75098
[protected]

This is a scam that they have been getting away with for years and they need to be stopped. This is a secondary e-mail that was sent to my wife after they ripped off her account for $99.95.

Please help us fight them go to IC3 website a nd file a complaint please and send us a copy of the confirmation e-mail we will be putting together a list of victims to give to the FBI and News stations.

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I did not receive any info on this company with the ACH it said unknow remitter, and Platinum Services, so as I researched this site and called the phone numbers I found here, sure enough they have my old address, wanted my card # to verify (which I told them where to go when they asked for that) and then said I joined some membership online and had 7 days to cancel. The man stated he sent me an email on 4/19 confirming the trial membership which was a lie, and the charge was on 04/30, this is my 3rd card in 3 months with unauthorized charges being put through! I am tired of closing my card and finding that old charges are being pushed through! I now have to dispute this 99.95 charge and wait the 30 days it takes to prove it is fraud! This is pure and simple "NO" protection for consumers anymore. I am contemplating going back to the cash in a coffee can idea! I dare them to try it ! I am feeling like all of these agencies are working together to keep peoples money as long as they can! VISA used to mean protection, not anymore.

I applied for a payday loan and then started getting checks boucing. When I checked with my bank I found out that my account had been debited for $99.95 from a company I never heard of. I don't know if payday loan is feeding information to this company or what but I have not interest in platinum services. I called the company who advised that they have no idea who the ceo of the company is and the first representative hang up on me after she could not answer any of my questions. I filed a claim with the better business bureau and I would urge anyone else who has had money taken from them by this company (platinum services) to do the same. I am also going to file a small claims case against them in court. We as consumers need to flush these fraudently services out so they can stop taking advantage of people who work hard for thier money.

on 7 May 2010, Platinum Service (PLATINUM SERVICE [protected] WEB ID: 9UNITEDCHK) pulled an ACH debit raid on my account and got away with $99.95. I called the number immediately and talked to a Tiffany who said she was a floor manager. She refused a refund, refused to let me speak with a manager and further refused to provide a copy of the alleged application in their possession. I have never filled out any sort of application with the name Platinum Service on it. I am at a loss as to hoe they got my banking information. This, to me, is fair game for the Federal Trade Commission.

to whom it may concern... my name is Mario D Smith an I don't have a clue of who platinum services are or what kind of business they are running. To be honest this is my first time hearing about them. all I know is they took 99.95 out of my account without my knowledge.. An I want to know how did they get my information anyway.. So I got the number from my bank and I called them to see what was going on.. An they start telling me I signed up for this membership an I never did.. So I asked them to cancel it an REFUND my money back.. an she told me that my MONEY was NON-REFUNDABLE. An i don't understand how my money is NON-REFUNDABLE when I never applied for this membership or services at all.

I want to make the public aware of this scam! On Friday, April 29, 2010, I woke up and checked my online bank statement as I normally do, only to discover that there was a charge on my account in the amount of $99.95 from Platinum Services. This was extremely alarming to me since I had no idea who Platinum Services was or what their company/agency does. Additionally, I have no idea of how they obtained my banking information. So, like any concerned person would do, I immediately called them (after googling their name). I ended up sepaking to (2) different representatives that day. I'll admit, I was very livid and I probably came off a bit strong to the first representative, but I had every reason to be. So, the rep proceeds to tell me that I signed up for a emmbership with Platinum Services on April 18, 2010. I explained to this person that I did not sign up for any service that would charge $99.95 per month. I told her that I had no idea of what their service was or how they obtained my banking information. I told her that someone needs to refund my money because I never authorized this company to perform any transaction on my bank account nor did I ever provide them with the information to do so. She explained that the charge was 'non-refundable' however they would cancel my membership so that I would no longer be charged. I told her that I never signed up for their membership in the first place. She told me that I needed to file an identity theft claim with my local police department, and she told me that I needed to fax the police report over to their fraud department. I told her that someone is going to refund my money or else! I asked to speak to a manager, and she stated that she was the manager! Imagine that! So after we hung up, I called back again, spoke to someone different this time. Explained the situation over again, and was told the same thing: The membership charge is non-refundable, however we have cancelled your membership. At that point, I threatened to alert the police department, BBB, and any other agency I could think of. Ultimately, I called my bank and explained the situation to them. They were very sympathetic and offered to file a claim on my behalf. They also issued a stop payment on that amount so that no further charges would post to my account. I went online anc checked today, and the $99.95 fee is being refunded to me. Don't know if the merchant refunded it or not but I am getting my money back now thanks to my bank. This company is clearly a scam! I do not know how they got my information but I know that I did not sign up for their services. I am unemployed and have been for 7 months now and living paycheck to paycheck! It makes no sense for me to sign up for a service that will charge me $99.95 per month! That's insane! Anyway, I just wanted to make others aware of this scam. Hope no one else falls victim to them.

In the course of looking for a payday loan, this so-called credit card service kept popping up. I closed the window everytime it showed up. Did not sign at any moment. They must have stolen the information from the website, because on 2/1/10 I found an unexpected and unathorized charge of $99.95 on my account. I called the phone # [protected] on the bank statement and was told they do not issue refunds, so they steal your bank information, they steal your money from your bank account and you have to accept it. I gave them three days to refund the money. To date 2/8/10 they have credit my account, so I am filing this report and also turn them over to the police. This is FRAUD; this is SCAM. I am going to pursue this until I get my money back. And all of you should do the same. TOO MUCH OF THIS ON THE INTERNET AND ALL THESE SCAMMERS SHOULD BE PUT BEHIND BARS.

I have no idea either what this company offers. I once signed up for something over a year ago just to see what it was they offered and then cancelled the same day. My checking account was debited money and then also more debits shortly thereafter. I cancelled though finally got my money back so this may be the same thing and if so they are definately taking unauthorized payments if its after a year later and after I've cancelled. BEWARE too they hang up on you when you try to get information about the charges. They know their scamming you.