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Platinum Services

Platinum Services review: unlawful electronic deductions 122

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10:41 am EDT
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After receiving phone calls regarding vacation stuff, the company falsified information and withdrew far more than they were authorized to take. I reported it to my bank and was told that they would reverse the charges once I got proof from Platinum Services that they had done what I accused them of. I contacted the company and received a letter revealing the company name and address, but they refused to return my money unless I signed a document saying I would not prosecute over it. Being the only way to get my money back, I did so. The company actually tried to cash the original check I sent them (for something else that came up before finding out how they were ripping me off) a year later. Luckily the bank refused to cash it that time.
If you get a phone call that starts with the sound of a cruise ship, it would be best to hang up because they are Platinum Services, and they will rip you off the same way.

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The complaint has been investigated and resolved to the customer’s satisfaction.

122 comments
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LeeAnn Bright
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Apr 25, 2008 9:05 am EDT

I have no idea of this company that is taking money from my debit account twice within a weeks time. I tried calling this number and it does not connect.

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Carla
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May 13, 2008 8:02 am EDT

Do whatever you have to do at your bank to get a stop payment with this company I have been taken for 79.95 on the same day as you. I never heard of them and they are telling me I accepted them online and they don't give any refunds . There address is
Platinum Services
2533 N. Carson St.
suite 5864
Carson City, NV 89706
[protected]
keep pressing 0 an ignorant human scam artist will answer

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marquessa lewis
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Jul 18, 2008 8:28 pm EDT

This company took 79.95 from my account without my knwowledge and consent..i called the company and the reps were very, very, very rude didn't want to give me any infrmattion about the company..Thats what you call fraud..

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Dana Grimes
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Aug 05, 2008 9:49 am EDT

I have had money taken out of my account and I haven't agreed to anything. If you do not submit anything and accept anything they should 't have the right to do this. They prey on people who need cards or whatever this scam is and it hurts people in the long run. I want my money back. Also the number I called isn't even a number, it doesn't even ring.

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tony51
st paul, US
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Aug 15, 2008 9:54 am EDT

they tried to take money from my account the minute i found out i put astop payment on it the same day they tried it

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michelle griffin
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Sep 12, 2008 12:49 pm EDT

i want the 79.95 that was taken out of my bank account put back in or i will get the authorities involved

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odell s glass
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Sep 16, 2008 6:07 pm EDT

fraud, s

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Nan
Syracuse, US
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Jan 29, 2009 10:14 am EST

Platinum Services debited out of my account as well as 200cash.com. I tried to get a payday advance and stupidly filled out the forms... now I have to cancel my account and am out a total of $120. Does anyone know how I can contact this company?

thanks,
Nancy

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mary
Cropwell, US
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Apr 04, 2009 12:05 pm EDT

Platinum Services (or so they call themselves) took 99.95 out of my account! My family desperately needs this money. I have no idea who they are or how they can do this. It's fraud. The representaive was rude, the manager, ?, was rude and I want them to be held responsible. How do I do this?

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crystal6382
charlestown, US
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May 06, 2009 4:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am in the same situation...they took 99.95 out of my account now my balance is a -122.00...the number is [protected]...my bank is filing a dispute against this company as well...i contacted my bank and they gave me the telephone number to platinum services and the customer service person was very rude with me as well...

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Sdede
US
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Aug 29, 2009 7:30 pm EDT

They took $99.95 from my account without my knowledge or approval. I love the internet and the people and companies that scam and steal people's personal info and money.!

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robert linthurst
pheonix, US
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Oct 19, 2009 3:02 pm EDT

yes nancy the number wont do you any good because I called them and they would not tell me who or what they are. total scam.

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BIGTOE
newport, US
Send a message
Nov 04, 2009 6:46 pm EST

T HEY TOLD ME THAT IF I DIDNT HAVE MONEY IN MY ACCOUNT THAT I COULDNT GET MONEY DEPOSITED IN MY ACCOUNT.

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shebalyn
New Albany, US
Send a message
Nov 06, 2009 7:16 am EST

Platinum Services took $ 99.95 out of my account I don't even know who these people are! And I want my@#$%^money back!

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ecooke
lewisburg, US
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Dec 28, 2009 6:27 pm EST

our bank told us just to call the cops and report these people for what they have done and go to the local bank branch and report this as fraud and they should put all the money that you had to pay for that one incident if not more so dont worry just contact the local police and your bank branch every thing will be fine.

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Elizabeth Osse
Roseau, US
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Jan 19, 2010 10:20 am EST

I was charged $99.95 out of my checking account without my authorization. When I called them to tell them to refund my money she just kept telling me that I recieved an e-mail saying what the service was and to respond in 7 days to cancel. I told her I did not recieve an e-mail and I want to be refunded she just kept telling me their company does not refund any money. When I asked her who owned the company she hung up on me.

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lisa belfiore
glassport, US
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Jan 23, 2010 3:09 pm EST

i never gave you permission to take money out of my checking account you did 99.95 also was charge 37.50 .i never gave you the right to do that .if this is not fixed i will trun you in for frand. lisa belfiore please take care of what you owe me belfiore702@comcast.net

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Connie J
St. Paul, US
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Jan 27, 2010 12:20 pm EST

They took 99.00 from my bank account and was NEVER EVEN CONTACTED. Obviously another company info was compromised. Now they refuse to give it back.

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Tonjacarr
Sugar Land, US
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Jan 29, 2010 4:58 pm EST

I want my money back Help

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Silverm
Irving, US
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Feb 02, 2010 8:09 am EST

I don't know anything about these people (platinum Services), but I think the FBI or some other federal services should intervene to stop these thieves and apply appropriate punishment. Also refund our hard earned money. My account should be securely posted with no worry or lost sleep for an unauthorized ACH withdrawal.

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Silverm
Irving, US
Send a message
Feb 02, 2010 8:11 am EST

Atention all politician! Dispose of these crooks ASAP!

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sunxhine
Millville, US
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Feb 05, 2010 5:05 pm EST

An unautorized charge of 99.95 was taken out of my bank account
by this agency on 2/5/10. I have contacted my bank about the charge
and have had to have my account closed out. Please let me know any other information about thi fraudulent company.

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KristinArizona
Tucson, US
Send a message
Feb 12, 2010 11:47 am EST

An unauthorized debit was drafted from my account by using my checking account and routing number (not debit card!) in the amount of $99.95. I have no idea where it came from. I have filed a fraud claim with Bank of America and will file an additional claim with the Attorney General and Better Business Bureau if a refund is not issued immediately. I will also change my checking account to avoid future unauthorized transactions. I am incensed. This is ridiculous. Platinum Services "customer service" number is [protected].

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tina6969
killeen, US
Send a message
Feb 13, 2010 6:16 pm EST

I was just charged a 99.95 charge yesterday 2-13-10...Who are these people and how do I get my money back. Please someone e-mail me and let me know what to do. christina_walker247@yahoo.com, or please text me at [protected]. Thank you.

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Edwin E.
Albemarle, US
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Feb 15, 2010 1:26 pm EST

Me too they took 99.95 about the same time.

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Stephanie Johnson
Indianapolis, US
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Feb 22, 2010 12:39 pm EST

My account was debited for $99.95 by this company Platinum Services, I dont have any idea who thay are and I did not authorize them to take anything from my account, I can not find out where they are so i can file a report with the BBB, and I never get an answer from the [protected], #, somone please help

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vinceabate
US
Send a message
Feb 24, 2010 2:43 pm EST

the same thing in essence happened to me ...just was charged twice 99.95 for a total of 199.90

This is straight up robbery, and fraud ...i have gone to the bank to try and remedy this mess, and have filed a complaint wit the internet crime complaint center
their web address is www.ic3.gov
trying to do a bbb complaint as well online about them but it seems that this company has multiple fronts for the [protected] # im just at a loss for words, i called the # and was spoken to, same as you with the bs about e- mail sent to me ...there were none... no refunds and hung up on ...how on earth is this company still doing business?
i did not agree to ant terms, kept hitting disagree to terms and could not get off the page after repeated attempts...finally i got out of it...hope i get my money back...and these people get arrested...my e mail is vinceabate13@gmail.com if you want to correspond on what can be done further to bring these frauders one step closer to the law and in jail...i just dont give up

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KristinArizona
Tucson, US
Send a message
Feb 24, 2010 3:35 pm EST

Call the 800# again and this time don't press the prompted number for unauthorized charges. Wait for customer service. I had to wait for 15 minutes and then got a very rude agent. This company is in the business of ripping people off at $100 a pop. They will ask you for your account number (if you're like me, you didn't know you had one) so they are going to ask you to verify your SSN and address. They already have this information on you, so verify the last 4 of your SSN and be done with it. They'll give you the account number and you should CANCEL the account. They will tell you to file a police report and then send that report to them with a copy of your bank statement showing the fraudulent charge. You can black out any personal information you want to hide from them. Whether any of that works or not is hard to say. What you really need to do is work with your bank to ensure that this criminal company never accesses your money again.

Now, hopefully, by now you've already cancelled or blocked your checking account and alerted your bank to the unauthorized charges. You don't want this company having any further access to your funds. I reported them to the Attorney General of my state and I've been told the FBI is looking into the matter, too.

Apparently, no law exists for passive contracts... at least none that I'm aware of. If I somehow get your email address and a credit card number or bank account number (easy enough to do, I think), I can send you an email saying "I'm gonna take all your money. If you would rather I not do that, respond to this email"... and of course, since you don't know who I am, I will most likely end up getting caught in your spam filter where I will go unnoticed and therefore unresponded to... which means you're okay with me taking all your money, right?

Sigh. ###.

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mneangler
Weatherford, US
Send a message
Feb 24, 2010 5:56 pm EST

Yes, I think that they (Platinum Services) pinged my account number when I was getting an online pay day loan. and they have tried twice to make a withdraw from my account.

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michele marshall
Saint Joseph, US
Send a message
Mar 01, 2010 4:17 pm EST

I cancel my memembership before the started the process of enrollment.
i sent a E-mail for canellcellation far in advance and they still withdrawal funds out of my account.

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citygirl40
Lebanon, US
Send a message
Mar 06, 2010 12:54 pm EST

Totall amazing. What did they do - wait till this date (3/5/10) and screw everyone! they took 99.95 - which was my grocery money - I don't collect food stamps! - and now I have no grocery money. I don't even know who these people are and DID NOT authorize them to take that money. Why is it that our checking accounts are not safe from these people. This is RIDICULOUS! I can't even call them today - their office is closed - if it is an legit office! So, now I have to wait till Monday to even try to get a response. If not, I can do a dispute through my bank and wait another 7-10 days. What a ****! joke!

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Sut
Faison, US
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Mar 07, 2010 7:47 pm EST

This company indeed will debit money out of your account. I got a payday loan and the next thing I know I saw a $99.95 ACH debit from Platinum Service. I have done any business with this company or approved of any ACH debit. This company steals your checking account number when you apply for a payday loan. The company is a fraud and prey on people. I think that this is a territory attack on people who uses payday loans. The company needs to expose for their illegal activities and shut down. Don't let them get you. It is money laundering on the internet. They are same as drug dealers and thieves.
Anthony

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luvme09
Dallas, US
Send a message
Mar 08, 2010 5:47 pm EST

friday 3/5 i discovered that a company called platinum services debited my account for 99.95 and i called my bank and they said they have never heard of them and i called an 800 # for them and it hung up on me! so please please check your account everyday!

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lilgriff
Dallas, US
Send a message
Mar 12, 2010 3:11 pm EST

platinum services debited my account for 99.95 without my consent . I would like to know what to do to get my money back to my account. signed:

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lilgriff
Dallas, US
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Mar 12, 2010 3:17 pm EST

I think this problem should be looked into further.

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lilgriff
Dallas, US
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Mar 12, 2010 3:20 pm EST

Im very angry .

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Valerie C
Oran, US
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Mar 13, 2010 4:02 pm EST

This is the third time this week that money has been taken from my account.I have had it with banks and anything to do w/ the internet.

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Pat Scruggs
Memphis, US
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Mar 14, 2010 3:14 pm EDT

My account was debited when I was applying for a payday loan. This has caused an overdraft to my account. I cannot afford this type of error. Please make restituion to my account. I can't afford this kind of error, I'm on a fixed income and this makes my situation unbearable. This is causing me distress.

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Pat Scruggs
Memphis, US
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Mar 14, 2010 3:16 pm EDT

Pleasae make restitution as soon as possible.

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Pat Scruggs
Memphis, US
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Mar 14, 2010 3:18 pm EDT

this type of error makes it hard for poor people like myself to get ahead .