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Platinum Services

Platinum Services review: unlawful electronic deductions 122

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10:41 am EDT
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After receiving phone calls regarding vacation stuff, the company falsified information and withdrew far more than they were authorized to take. I reported it to my bank and was told that they would reverse the charges once I got proof from Platinum Services that they had done what I accused them of. I contacted the company and received a letter revealing the company name and address, but they refused to return my money unless I signed a document saying I would not prosecute over it. Being the only way to get my money back, I did so. The company actually tried to cash the original check I sent them (for something else that came up before finding out how they were ripping me off) a year later. Luckily the bank refused to cash it that time.
If you get a phone call that starts with the sound of a cruise ship, it would be best to hang up because they are Platinum Services, and they will rip you off the same way.

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The complaint has been investigated and resolved to the customer’s satisfaction.

122 comments
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Pat Scruggs
Memphis, US
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Mar 14, 2010 3:19 pm EDT

No more comments at this time. Just do the right things and reimburse my account. Thank You!

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Ararat
queens , US
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Mar 16, 2010 11:16 pm EDT

I don't know nothing about that company and they took 99.95 and I call them went they send me a email and it was a wrong number them I call my bank and they give me another one I call them and they say that they don't give the money back a never used a never ask for that now I have to change my accounts. And I will report that company

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JEANETTE JONES 0325
Terrell, US
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Mar 31, 2010 11:24 pm EDT
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THE SAME THING HAS HAPPEND TO ME, I TOLD THEN 2 DAYS IN A ROLL THAT I DIDN`T GET AN E-MAIL BOTH DAYS THEY SAID THEY WOULD SEND ME ANOTHER ONE I HAVE NOT RECIVED ONE YET. NOT ONLY DID I GET AN OVER DRAFT AT THE BANK I WROTE A FEW CHECKS KNOWING THEY COULD CLEAR, NOW AS THEY ARRIVE AT MY BANK I WILL HAVE MORE OVER DRAFT FEE`S. ANY WAY WE COULD HIRE A LAW FIRM TO GET OUR MONEY BACK?
JEANETTE JONES
STORMDANCING0325@GMAIL.COM

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taraw81481
Milford, US
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Apr 08, 2010 9:48 am EDT
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They Debited my account 99.95 without authorization said i should have received an email and i didnt and they said it was non refundable

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Gnarbro
richardson, US
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Apr 16, 2010 2:39 pm EDT

I also had the same company withdraw money from me. Does anyone have an outcome of what happened to them? A refund? or anything? please email me if you have info, KJPETRUS@gmail.com

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jon lynn mcdermott
Bulls Gap, US
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Apr 26, 2010 11:38 am EDT

I do not even know this company. They took money from my acct and over drafted . I called the company to cancel and they were rude.

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Chonita Morehouse
Eudora, US
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Apr 30, 2010 12:52 pm EDT

I have a account open at the eudora bank in eudora arkansas its for my child which is disabled and she need her money every time that you try to debit my account i have to pay overdraft fees that are outrageous i never sighned up for any services and i wish that this would stop.

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T. Bates
Corning, US
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Apr 30, 2010 1:06 pm EDT
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Everyone who was affected by this scam please read carefully. I just contacted the civil division in Nevada and the attorney suggessted everyone get together and contact the district attorney in Carson city nevada and file a complaint. Are you willing to take this company to court to take them down? If so then contact me by email at bbipearl@yahoo.com. They just took out 99.95 out of my checking account this morning lets not let anyone else get scammed.

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Mickey_Sandoval
Grants Pass, US
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May 08, 2010 7:52 pm EDT

I JUST SIMPLY WANTED A LOAN THAT WAS IT. 99.95 WAS TAKEN OUT OF MY ACCOUNT WHEN WHEN I CALLED THEY REFUSED TO GIVE ME A REFUND THEY SAID I HAD 7 DAYS TO CANCEL THEY SAID THEY SENT ME AN EMAIL I NEVER SAW IT BESIDES I WOULDN'T HAVE LOOKED FOR IT I KINDLY ASKED FOR MY MONEY BACK THE LADY I TALKED TO WAS NOT NICE I SAID IM GOING TO FILE A COMPLAINT SHE JUST LAUGHED.THEY ARE THIEVES LIARS & CON ARTIST

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T.Q.
Indianapolis, US
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May 13, 2010 5:48 pm EDT

I had an unauthorized amount of $99.95 taken out of my account. I call these 'people' to try to get my money back, but they told me that they can't do that. I think the BBB or whoever investigates wire and internet fraud needs to get involved. There needs to be a lawsuit issued to get our money back.

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debragr
Tampa, US
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May 15, 2010 12:03 pm EDT
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I never aurorized a electronic payment of 100.00 so i need my money back I dont even know what this is for, maybe credit card, i dont know

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Cynthia Stewart
San Antonio, US
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May 15, 2010 8:59 pm EDT
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they took double out of my account, I have no idea who these people oare

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Loreen Richards
Lansing, US
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May 21, 2010 1:28 pm EDT
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Went to my checking account and found out that I was in the negative, due to a $99.45 charge to my checking account. I called my credit union and was advised of this compnay and their 800#. I called and was told they sent me an email on May 5, 2010, and I recieved nothing by email from them. They were rude and wanted me to send to them by fax, a statement from my checking account and a police report. I have NEVER heard of this company in my life. They tried telling that I was approved for a $10, 000 line of credit and could only buy things from their catalog. They are out of their minds. I went to my credit union and signed a affavadit so that credit union can check into this. I am extremely upset and depise companies like this. I don't if I will get my money back, but it certainly screwed up my weekend.

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Armac
Long Island City, US
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May 21, 2010 2:55 pm EDT

Calling the consumer affairs department, what is going on? just wondering why this fraud cant be stopped. They can easily take money from anyone without authorization. like me I'm also a victim of this company. I have to pay the overdraft fee of $35 because this. Please do something to protect the consumers.

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brunowfamily1
Mobile, US
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May 22, 2010 6:08 pm EDT
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why is nothing being done to these people. from what I have seen they have been doing this to people for 10 years or better.

My wife found the same $99.95 charge for Platinum services today. We are not people of money infact this will cause us to make a choice food for our kids or the car payment . Since our car payment is to a title loan place we will lose our only vehicle if it's not paid.

People are having enough problems this is terrible. If I was stealing from anyone the law would be breathing down my neck.

How can this happen for so long?

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Leslie V.
West Chester, US
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May 28, 2010 11:26 am EDT

Hey guys- the same thing just happened to me! I was applying for a loan and got this $99.95 fee taken out of my checking account instead. I did file a complaint with the BBB of Nevada. You can do it right on line. Just go to BBB of Nevada and they will take your complaint. I don't know if I will get a refund but maybe if enough of us complain, the BBB will do something about it.

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Leslie V.
West Chester, US
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May 28, 2010 11:28 am EDT

If there are so many complaints against this company, why hasen't the BBB shut them down yet?

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nheath40
Hamilton, US
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May 28, 2010 5:05 pm EDT

This so-called insurance company somehow obtained information to my bank account and had money withdrawn without my consent.

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J_BlackDiamond
Mansfield, US
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May 29, 2010 1:12 pm EDT

OMG.. They just charged my account 99.95 too and I charged an oeverdraft fee on top of that too. My total bill by the time I found out is 173.97 I am pissed thanks guys for the posts now I know that it is some kind of scam out there and that I am not the only victim

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mustanggal3
Holt, US
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May 31, 2010 12:47 pm EDT

they are taking money out of my bank account..i dont know who they are..this is fraud..i am called better business bureau in the morning..many complaints about these people..they cleaned out my bank account.

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Gracie K
Vernon Hill, US
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May 31, 2010 5:28 pm EDT

these people took 99.95 out of my account and didnt give them permission to do so. I dont know them either, they need to return my money asap or else.

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sandra k night
Reno, US
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Jun 01, 2010 12:13 pm EDT
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this is a complete fraud. do not do anything with this company. everyone call their state attorney ana file a complaint.

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Hidy Leung
Toronto, CA
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Jun 02, 2010 10:55 am EDT
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I use gmail. When these arrive in my inbox, Gmail puts a red warning across the top of them saying something like "Warning, this email might not be from whom it seems" or something like that.

Unfortunately, they only have to have one in a thousand people believe that they are real.

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Jared Roy
US
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Jun 04, 2010 3:22 pm EDT

The same thing just happend today to my son...99.95 can someone please tell me what kind of "company" this is?

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Cheyenne Nichols
Soddy Daisy, US
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Jun 04, 2010 3:30 pm EDT

The same thing happened to me and now I have had to close my account with the bank because they said that they will probly send it through again. Beware of this crummy company it's a scam.

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Joe very up-set
Niangua, US
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Jun 04, 2010 4:45 pm EDT

did not authorize charges

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iryna
Weatherford, US
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Jun 06, 2010 9:09 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

my account was charged $99.95 without my approval and i am very angry about i just want my money back i don`t even know these people that took my money i dont like things like this .

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Steve54NC
Albemarle, US
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Jun 06, 2010 9:36 pm EDT

They did the same thing to me... Fast Track To Fat Loss is a new name for Global Health & Fitness owned by Chad Tackett who had 9 Better Business Bureau complaints against him for doing the same thing with that company...but Fast Track To Fat Loss is NOT registered at BBB in Oregon... the reason why he is doing the same scam work at Fast Track To Fat Loss that if he don't register no company information comes up showing how many complaints he has on Fast Track To Fat Loss...
Sorry for your loss and it wasn't fat loss like i was going for... they make you lighter by picking your pockets... nothing by common criminals would do...

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debbie gilley
Niceville, US
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Jun 08, 2010 7:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

i had $99.95 took out of my checking account without my knowledge or permission on april 30, 2010. i live on a small disability check each month and would like my money returned to me as soon as possible.

thank you,
debbie gilley

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Olga Kahakai
Lynnwood, US
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Jun 15, 2010 8:01 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Same thing happened to me, and I'm going to get the media to investigate this so called 'Platinum Services'. This confirms that the internet is not secured at all. When people can tap into your accounts for services unknown!

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KRADER
Pineville, US
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Jun 21, 2010 2:56 pm EDT
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ON 06/18/10 THERE WAS AN UNAUTHORIZED ACH DEBIT FROM MY ACCOUNT, AND I HAD ONE OF MY BILL PAYMENTS TO BOUNCE BECAUSE OF IT . NOW I HAVE TO PAY EXTRA TO MY BANK AND TO MY BILL. IF SOMEONE CAN FIND OUT WHERE THIS COMPANY IS GETTING THEIR INFORMATION ON US, PLEASE POST IT !

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KRADER
Pineville, US
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Jun 21, 2010 4:27 pm EDT
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NO, BUT I DO GET ALOT OF EMAILS FROM DIFFERENT TYPES OF PAYDAY LOANS.

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Lucia Martinez
Denver, US
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Jun 26, 2010 7:40 pm EDT

I have the same problem, what can i do about?

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malexander
Jennings, US
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Jun 28, 2010 12:50 am EDT

I did not authorize a debit of $99.95 to Platinum Services. I have no idea who they are, but I do expect my money to be back in my account sometime today. I am a single mother of 4, and I cannot afford to just hand money away especially to a company that I have no dealings with. If I am not refunded in full today I will have an attorney get in contact with this company.

Meshanda Alexander

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babygirl23
Baltimore, US
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Jun 28, 2010 1:47 pm EDT

MY NAME IS ANDREA AND LIKE EVERYONE ELSE ON HERE I WAS ALSO BURNED OUT OF 99.95 WHICH OVER DRAWED MY ACCOUNT GOOD THING IM WITH PNC BANK MY MONEY WAS RETURNED AND EVERY TIME THEY TRY TO TOUCH THE ACCOUNT THEY WILL BE REJECTED WE ALL NEED TO COME TOGETHER AN PERSUE A LAW SUITE

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Thomas Cutts
Columbus, US
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Jul 02, 2010 11:07 am EDT

Platinum Services debited 99.95 from checking account on 07/02/10. This amount was not authorized not do I have a Credit Card from this Company. Do not know how they obtained banking info .

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brina22
US
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Jul 02, 2010 9:37 pm EDT

I checked my account last night and it was overdrafted and negative $66. I was charged $99.95 for something I did not sign up for and did not authorize. I went to my bank and wee called these people and they said they will not refund my money, that i signed up for acreit line of $10, 000 to shop through a website. Who ever did this( if any body did) had all my information . It wasn't even a charge through my check card, straight from my account number and routing number. I'm pisssed. This is not acceptable and trust me when I say, I WILL GET MY MONEY BACK. and you will now pay. you messed with the wrong one.

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venus28139
Forest City, US
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Jul 10, 2010 3:49 pm EDT

These sorry people withdrew 99.95 from my account and i dont even know who or where these people are. I have disputed the charges with my bank. this is insane. im a single mother and i work hard for my money

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stolen funds from my account
Henderson, US
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Jul 12, 2010 3:53 pm EDT

this is true, I just got off of the phone with the customer service dept and they assured me that my money would be returned no later than tomorrow. the number for platinum services is for those of you that dont have it -[protected].

when calling this number select option 5 for a live operator. be careful, they can be very rude.

I will post an update of my refund within a few days

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spusztai
South Bend, US
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Jul 12, 2010 9:03 pm EDT

Platinum Services withdrew $99.95 twice out of our share draft account on July 2, 1010. I don't know the company and I certainly didn't authorize the withdrawal. I hope someone gets to the bottom of who these people are and prosecutes them.