Puritan's Pride reviews and complaints

I have bought from Puritan's Pride for decades. They have always been first rate. I do not know what is going on, but their service has become terrible.

I have been trying to place an order online for weeks. Every time I get to the payment screen - the website goes down. I have tried it on multiple computers and on two different browsers. The issue is with their website.

I have tried to phone them - this too did not work. I have never connected to a human. The phone system either drops the call or simply puts me in limbo with no one ever answering the phone.

I do not know if the management has changed or what the problem is, but this is a formerly great company that has become impossible to deal with.

For 3 years I ordered a lot of vitamins and herbal products from this company. However, I started to see that their products expired only 6 months later. When you order 5 bottles of something you would expect to get something that will last at least a year. I emailed them asking if they normally sold people 6 big bottles of pills that expire 6 months later. Their reply was for me to call their Customer Service. I did that but was cut off. I called back and kindly asked the question and was rudely told that their products "normally are good for 1 year or more", but then she said their was nothing she could do because I waited too long after receiving the products just 6 months ago. I also read that this company buys products in bulk that are about to expire from other companies and then resells them with slightly extended expiration dates. That would explain why after only 5 months the 4 bottles of Acai Berry I had left had a very nasty smell to them even though they were stored in a cool dry place (200 Rapid Release Softgels #019408). Anyway, being as they sell supplements that are about to expire and they don't list the expiration dates on their website, I switched to iHerb. Unlike Puritan's Pride, iHerb states the expiration date right on their website which is 3 to 5 years later, and when you don't have to pay a $15 handling charge and you get larger quantities of supplements that last a lot longer, you really aren't paying anymore. iHerb also ships a lot faster, as in usually the same day or the next day. With Puritan's Pride I have often waited 2 or 3 months to get the product after they said it was on back order.