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The good, the bad, and the ugly - discover what customers are saying about Ronseal

Welcome to our customer reviews and complaints page for Ronseal. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Ronseal.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Ronseal's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Ronseal, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Ronseal. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
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11:51 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Bought 2.5ltr I tin 1 plastic container with pad country oak and there different colours.my decking now looks odd. I have attached a video to show the change in colour. I would appreciate a resolution. This product states it is what it says on the tin however this wasn't accurate. This decking stain is quite costly and I expect to receive the correct product.

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6:28 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Ronseal Does not do what days on tin

Purchased 4 tins of 2.5 litre ronseal decking as guaranteed 5 year cover no chipping, after few months out decking of £2, 00" is ruined due to chipping and leaving iour back garden comets mess. Tried to cover it with other staining but no joy it's ruined. Spending all out money on beautiful decking and buying decking product thinking 5year cover is a home! This product should be banned from
selling on shelf and sent email but no response or apology

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paul1928
doncaster, GB
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Apr 12, 2023 6:29 am EDT

did what it asked on the box.worked for 5 mins then blocked up.was using ronseal fence paint.washed the end off and tryed again and yes ok for 5 mins again.after this had enough.

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Lynn Stokes
NORTHAMPTOJ, GB
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Jun 02, 2015 8:05 am EDT

I have emailed Ronseal 4 times with no response. The decking stripper did absolutely nothing despite three coats and abiding by their rules. I would like my money back as I had to buy lots of wire brushes and sanding paper!

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Ronseal
Sheffield, GB
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Aug 04, 2014 10:38 am EDT

Hi Kelly, Sorry you haven't had a response from our customer care team, it's possible your email got lost in our system.
Can I take your complaint and email address, and pass to our customer care team to look into and contact you?

Thanks.

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Ian 123
GB
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May 11, 2017 6:13 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Replying to comment of Ronseal

Made a complaint to your complaints departrment yesterday 11th May 2017 about a ronseal product purchased through The Hardware Store Montrose Scotland, You cants better not lose my email; and get it resolved quickly. Frickin had enough of the crap materials sold in the UK for my trade, Youll know who I am by the wording

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