Saveology reviews and complaints

On March the 6th, 2017 around 1:17 p.m., I was contacted by saveology, telling me that they needed to update my DISH boxes; there was a technical problem with my DISH receiver. They said that it would cost me $169.90 to do it, but that it would be refunded within 6 months. I talked and allowed them to take it from my account. Then I called DISH to see if they were legitimate. Dish neither confirmed nor denied it. I proceeded to call this number back and tell them that I thought that they were scamming me. The lady replied, "Don't talk that way because the Better Business Bureau is monitoring us." Her name was Jessica She turned me over to another guy. (The company members were another nationality by voice recognition.) He proceeded to say that he could send me some remotes that we needed for our receiver and cut our bill down by $10.00 for doing this and being a long time customer with DISH. We received the 2 remotes (confirmation # 633133) and our bill did go down by about $10.00 and has remained that way. So I proceeded to mark on the calendar when my money was due back. I taught for 31 years in the public school systems and have recently retired. I try to be wise with my money and I don't like to be cheated out of it. Then on September 226 or 27, 2017, I called to find out about my refund. They gave me DISH's #[protected]. I called and recognized what they had done. I call the number given to me [protected]) when I gave the money. The guy on the other line was difficult to understand and his line cut in and out a lot. I told him that the number he gave me was for DISH not where I gave the money.I told him that I was calling him about my refund. He then said he would get it sent back to me in 3-4 business days. I waited and call the number again on October 3, 2017. He repeated the same thing and gave me DISH's # again. I told him that I had no choice but to call the Better Business Bureau and he replied, "You do what you need to do." I called DISH and told them about this and the person told me that the company was in Florida and that you all had been looking into it already. That's when I called the hotline. I'd like to prevent someone else from being taken by these people. I have always worked hard and tried to help others with what God gives me, but I don't like being taken advantage of. Any way that you can help will be greatly appreciated. If I can be of any other assistance, please call and I'll try to help. Thank you again for getting back with me.

I ordered Comcast service through saveology which they did not even tell me they were not comcast until the very end of the order process They misrepresented the Comcast service and attempted to tack on hidden fees until I called them on it. I ordered a cable modem and WiFi router because they promised 100% rebate of the cost of the equipment. This was Dec 2012, now its July 2013 and I am still fighting with them to send me my rebate checks. I filed a BBB complaint and got no where. This company is a SCAM I have no doubt it will fold by 2014 and probably hundreds of thousands will be out money they paid them.

Saveology in on the Internet representing themselves as Official Time Warner Authorized Representatives and Selling Services. Sells services. They have ful customer service when you call. But, when you call and order, they cannot and will not deliver. You place an order for Cable Internet and TV, they try to sell you hardware. YOu find out when appontment time comes you have been scammed and Time Warner has no record of any transactions. YOu may also have puchased hardware which is sold for twice what the stores sell it for, with or without rebate. The rebate may or maynot be valid. Time Wrner Cable told me they are fully aware of Saveology, but insists they cannot do anything to stop them because Saveology is located in another country. (I know I can get deleted or botted, but suffice to say I know what could be done to that country, , and it ends in BOOM!)

The rebate was offered almost a year ago (April 2012) the deal was if you purchased their equipment, then had carrier hook everything up, after 30 days you would get a rebate for the equipment. (199.00) I just called the number and it's going to take 10 week to find out if and when the cheque was mailed to me. After that waiting period, I will have to wait another time period for the cheque. This is a scam...I don't think I will get my cheque!

The other address they use is: PO Box 101420, Fort Lauderdale, FL 33310

Saveology owns and operates what appears as a non-profit website internetproviders.org
Utilizing internetproviders.org, I choose Time Warner Cable and called the number. They answer, "Welcome to MyTimeWarner."
I believed this was Time Warner, who I have service with and was hoping to move it.

She covered options and took new address then asked for my CC. I asked why she needed that if I already had an account with them. She said, "For your privacy, I don't have access to that."

When I asked how was my account was going to transition, she said "Installation will cancel it."

She said she was going to run my card and set up the account.

When she got back on the line she tried to sell me a number of electronics. I declined. Then she tried to sell me ADP security. I declined. Then she said I'd get a $50 giftcard from Saveology. I told her that I'd heard questionable things about Saveology and didn't want anything from them.

When she transferred me to Time Warner installation, I was told they didn't service my new address.

Then Saveology would not refund the charges for service they could not provide.

Slimy. Lie by Omission bunch.

I thougt i was calling AT&T but i was calling these scam artist. I called to get a quote only to find out that due to my credit I had to pay a 400 deposit for at&t service. I can't afford that as I am a single mother and declined. A day later I receive an email confirmation from AT&T confirming my install date. I checked my bank and sure enough they took 400 for a deposit 100 for equipment and a 9.99 hold for something called my tech help . They gave me the run around about getting my money back and my rent check bounced. I now have over draft fees bounced check fees a crapy router and I'm still waiting for my money back. Fast forward 4 months they gave me my money back but have been charging me 10 bucks a month for no reason. WTH?!?! Don't ever use this company. If you call AT&T ask right away if they're Saveology

I ordered some chocolate brown egyptian cotton sheets as a Mother's Day present for my mother. First complaint--they sent me a voucher for the wrong color (purple). I contacted them via e-mail to correct the problem, and was told not to redeem the voucher, that they would correct it. (this was on 5-2-12) today is 5-24-12. It's been more than 3 weeks since I placed the order and they received their money--Mother's Day has come and gone--and I still have not had this issue resolved. I have contacted them several more times, and was told the first 3 times that the manager was working on it. They have not even bothered to reply to my last few e-mails. The vouchers they give you are generated from their site--how hard can it be to change the color on one? I should also say that my last e-mail asked that the problem be resolved or that I receive a refund---no reply.

I contacted the company to give them feedback on a company who used them for a promotion, movie tickets.com. In reply I got a canned response - obviously the support person either didn't read my email or didn't understand it.

My email:
Issue: Some feedback on MovieTickets.com
I purchased a voucher in Feb that expired 4/30. I tried to use the tickets however of the many theaters in Atlanta only a very small number of them were available on MovieTickets.com - and of them most were the discount-style theater (watch-and-dine - which usually offers movies around $7 to $7.50 a ticket so the savings wasn't there at $12 a pair). When I tried to use the voucher the only ticket times that were available were non-weekend matinees and non-weekend late night (10 PM or later). This was a bogus deal that I let expire without using.

Saveology Response:
Thank you for contacting Saveology.com. We understand that sometimes you can forget to use a deal before the expiration date. This deal expired on April 30, 2012 and any vouchers not redeemed by that time are lost. I do apologize for any inconvenience this has caused.

Thank you,
K. Joseph
Customer Service

Note that I didn't mention anything about wanting a refund, etc as I understood that that Saveology is/was acting as a third party. Personally I would pass on this coupon/deal company, especially with the market so full of others.

I had called Comcast several times to set up service at a residence we are relocating to, but because there are still residents there they told me to call back as they couldn't set up service until the current residents closed their account.

I was contacted by a company representing themselves wholly as Comcast employees, and knew that I was seeking Comcast services in Texas (where we are relocating). They called "regarding my inquiry about Comcast services" and stated that they could place my order. After explaining that there were still people at the address and I was told I needed to wait, I was informed that it's not a problem, I can place the order and can just call back for installation once the residents vacate.

I placed the order after giving out all of my personal information (no charges or credit card info was given though) and thought this was great, finally Comcast is taken care of. 20 minutes later, I got an email from a company called "Saveology" which I had never heard of with all of my order details.

Never once did the representative say she was from this company, and both I and my Wife asked directly "Is this Comcast?" and she answered "Yes". At the end of the call, she tried persistently to get me to buy a cable modem or router and ADT Security services, as well as a Technical Support contract.

I called Comcast immediately after receiving the email, and they said whatever confirmation number Saveology gave me was "useless" (and they gave me a better package at a cheaper rate than what Saveology had quoted).

Clearly, this was a scam and misrepresentation. It's a scam because in fact they sold me nothing related to Comcast (4 Comcast employees in the span of 3 weeks told me it was IMPOSSIBLE to set up my service at all until the residents left the house we were relocating to and I would have to call back) and the goal for Saveology was to get me to buy related products and services thinking it was from Comcast. It was misrepresentation because I was told clearly I was dealing with a Comcast representative. This cannot be allowed.

I did contact Saveology and explained the situation, and the sales rep said that since I paid for nothing there was no harm done, at which point she hung up on me.

If the original CSR from Saveology had simply said who she was and what they were offering, I would have understood but politely refused to give them personal information. I was lied to and scammed.

This company is a scam, stay as far away from them as you can. It is a bait and switch gig to get you to buy related products and services under the guise of being Comcast.

I ordered a docking station from saveology.com because their add stated it would arrive between 3-5 business days (just in time for xmas) On the 4th day I called for a tracking number, which could not be provided because the item had not shipped. Since tomorrow was day 5 I asked if it would be overnighted. They said no, so I requested a refund and sent the e-mail they requested with my order number, reason for refund, etc. I received an e-mail stating that my refund would go through in 7-10 business days. I called the 7th and the customer service rep submitted my request again. Today was the 10th day, no refund, and again they have submitted my request stating "its been moved to the top of the stack."

My wife and I were looking into moving to a new address, in March 2011. I called two companies

where I am a long-standing customer (Comcast and Dish Network) to ask about services at the new

address. I used my land-line phone. The following day I received a call from a Saveology

representative, about "my recent enquiry into Dish Services".

(1) Comcast and Dish do not provide this type of information to third parties. Therefore,

either Saveology hacked into my land-line, or they have a mole in the Dish Network organization

who provides this information to them.

(2) The representative did not know that I am a long-standing customer at Dish Network. He

did not ask for the A/C phone number. Representatives of Dish would have had that information.

(3) The representative talked real fast and avoided answering my questions directly.

(4) The representative had to look up details of the offers that Dish makes, and did not

have them in front of him. He was clearly using the Dish website to give details of the

packages that Dish offers.

(5) He tried to get me to sign up for Saveology services. Not Dish services, but Saveology

products. A classic bait and switch gig.

(6) The following day I received an email from Saveology " THANK YOU FOR YOUR ORDER". I

emailed them back asserting my legal right to cancel any order within 72 hours, and informing

them that they would hear from my attorney if I ever heard from them again.

(7) Two days later I received a call from a woman who was "following up on my recent order

with Dish Network"

(8) I told her I had not ordered any services from Dish Network. She tried to continue with

her script, but I stopped her. I asked her who she works for. She said " We are the scheduling

department". I repeated the question several times, with similarly evasive answers.

(9) I asked her point-blank if she worked for Saveology. SHe responded with the same answer

"we are the scheduling department..."

(10) I asked who she works for. Same evasive answer.

(11) I asked her which company signs her paycheck. I became aggressive and demanded an

answer, not letting her finish any sentence that was not a direct answer to this direct

question.

(12) Finally she just hung up on me.

(13) I called Comast and Dish and confirmed with them that they had no outstanding orders

chargeable to me. If they had, the Attorney General's office would have been alerted for

possible criminal prosecution for felony fraud, pretexting, and identity theft, as well as

violation of interstate commerce regulations, and illegal wire-tapping.

CONCLUSIONS:

Saveology is an identity theft scam. They acquire your phone number by illegal means and call

you. They misrepresent the company they work for. They try to get you to give them personal

information, such as phone numbers and credit cards. If anyone calls you saying "in regard to

your recent enquiry at Dish or Comcast", do not give them ANY personal information at all. Not

even a phone number. If you like call your provider directly to discuss your accounts with

them. Then call the Better Business Bureau, the State Attorney General, and your

Congressperson. Don't put up with this abuse.

This company has people that has some how managed to basicaly hack into satelite companys and cable companys to steal your money . They managed to steal over $100 from my mother who is disabled and dying. If this is not bad enough she still has to fork over the money for her satelite bill.this is where the money was suppose to go!And since they needed my card as well they also took $108.70 from my account .And when you try to get anything back you get the run around, yelled at, or hung up on .My money is not that bad, but my mother does not have much we help pay her bills. This is a horrible thing they are doing to people and needs to be stopped . They should be made to repay all the money they have stolen ! If you are told they have to redirect your call or connect you to another part of sales DO NOT do so .We found out the woman we spoke to DOES not even work for the satelite company!

I decided to order Dish Network through the Armed Forces Exchange Service (aafes.com) mostly because they were offering a $50 rebate. The company that AAFES had contracted with to take the orders was named "Exchange Home Services". The order went fine and we agreed on a price ($37.99 plus tax) for America's Top 120, DVR service, Free HD DVR upgrade, HD for Life, 3 months free HBO/Showtime, 6 months free Protection Plan, free actinvation/install and three receivers. The web site clearly stated that I would receive "Free HD Receivers for Up to 3 rooms". The representative explained to me that I would only be charged for one receiver (my third) but not the first two. At the time, I thought 3 free receivers was referring to the monthly charge but I guess they mean there is no charge to lease the first three receivers (and I would pay $99 if I wanted a 4th one). Either way, it was explained to me that I would only incur a $7 charge for all three receivers. This matched the flyer I had received in the mail that stated "2nd TV tuner included". I received an email from saveology.com that same day showing my order and it clearly stated the DVR and one solo receiver were "included" in the price. This was the first time I realized I was dealing with saveology and not someone from AAFES. Imagine my surprise a few days later when I got my Dish Network bill and was charged an extra $7 for the second receiver ($14 total for receivers 2-3 even though all the ads I have state "2nd tuner included" or "2nd room service free for life"). I called Dish Network and they told me they could not modify my bill and suggested I contact Exchange Home Services. I called them and they suggested calling saveology. When I called saveology they kept insisting that "Free HD receivers for up to 3 rooms" only meant not paying for them upfront. I will even conceed that it can be taken that way to but I had a recorded phone conversation and a handful of flyers that state the second receiver is free also. I sent them a copy of their own email showing the two receives were included in the price AND the agreement from Exchange Home Services and right now they are going to have their employees pull the tapes and see what agreement was reached on the phone. They asked that I call back in 7-10 business days and that they would not be calling me with the results. If they do honor their original agreement i will update this complaint. If they do not, I will contact AAFES and let them know their contractor is changing the agreements after they are made. I will also contact my bank and dispute the charges since I never authorized that amount.

When you go to buyverizon.com or google verizon fios you may get this company. They market themselves as verizon and will even tell you that they are verizon. They took all my personal information to include credit card. When it came time for installation and noone showed up I called verizon and they never had an order for me. I finally found out I ordered through a company called saveology. When I called them to complain they repeatedly hung up on them. They are currently being investigated by the FBI and the Better Business Bureau.

This is my actual response to the email Saveology sent me regarding my recent application:

Dear HR Support,

This email is actually quite amusing! I waited 2 hours and left because no one had assisted me and my interview time had come and gone.

I arrived at my scheduled 2:30pm interview at 2:00pm, passing up other opportunities to interview to make sure I attended your interview as I had already confirmed my meeting with Susan. I arrived early and no one even acknowledged my existence. I was one of 4 individuals sitting there while NO ONE attended the front desk, and simply waited.

After about 45 minutes of waiting I decided to call the 866 number I was directed to call for an interview initially. Finally someone came out, pointed to a stack of applications, advised me to wait for my interviewer and walked away. I left the office at 4pm after having been in the waiting room for almost 2 hours without so much as an "I do apologize, we are running a bit behind."

I PASS on the idea of working for a company that shows such a lack of respect for a person's time or the courtesy of rescheduling for a time when you can ACTUALLY meet with a potential employee. I will pass this information on to others who may consider your company for employment.

I am appalled by your company's interviewing process. I could only imagine the horrific attitude that must be experienced by your employees.

--- On Tue, 3/23/10, hrsupport wrote:

From: hrsupport
Subject: Saveology.com Interview
To:
Date: Tuesday, March 23, 2010, 3:32 PM

Hello:

It was a pleasure meeting with you to discuss our Inbound Sales Rep opportunities.

I regret to inform you that we have decided not to extend you an offer of employment at this time. We met with many qualified people and the decision was not easy.

I wish you much success in your future endeavors.

I went online to get info to bundle my internet and phone with Verizon's new fios service. A search brought me to www.buyverizon.com and a website that appeared to be a Verizon website. I called the toll free number and spoke to a "verizon representitive". After almost an hour and "Gary" getting a lot of personal iofo from me such as ss# (for credit check), liscense #, bank name, work address and phone number, I had an installation date, with a fee of course. I was told fios was not available in my area but they could give me a package with dish network. I was happy to be saving money on my bills so stupidly did not question much. They called back while I was out and left a message that Verizon had called and they would call me back later. I called verizon only to find out that they have no connection to the company I was talking to and they do not bundle with dish network. I called Saveology (verizon imposters) and demanded they cancel my order. They said they canceled on their end but I would need to speak to verizon to complete the cancelation. The number they gave me does not work. I then canceled the credit card I gave them.

I signed up for Comcast (Internet and Cable) through this company, who promised a $150 cash card as a rebate. I know that rebates are very specific so I followed the instructions VERY CAREFULLY. Months went by and I never received the cash card. I know they probably bank on the fact that many will forget and not follow up with them. I called them and they told me that I didn't fill out my paperwork correctly...I KNEW that was not correct. I had copies of my paperwork and asked them to tell me what I filled out wrong. They told me my forms specified that I signed up for Internet and Cable, but that the records from Comcast showed that I signed up for a "Triple Play". Of course, I never signed up for Triple Play, my Comcast bill and installation papers showed that was not the case. So I called Comcast and they said my account never showed anything about Triple Play. So Saveology was completely lying. They told me it would be a few weeks and they would send me my cash card.

Basically, I have now called 11 times over the past year (the $150 rebate is now 1 year late and still not here!), about every two weeks for the past 3 months. Each call I receive the same line, "Your rebate is in final approval and you should have it in less than 2 weeks." Well how can that be the case for a year? After 11 calls and 1 year without receiving anything (after being assured it is coming on EVERY SINGLE phone call), I am convinced they don't send any rebate/cash cards. IT IS A COMPLETE SCAM!

DON'T SIGN UP FOR COMCAST (or others) THROUGH A THIRD PARTY REBATE CENTER!

I recently relocated to Boulder Co- in efforts to make an appointment with COMCAST for my cable TV- I called FREE 411- they connected me with who I thought was Comcast- when I asked if I was speaking to Comcast they said they were. I proceeded to give all my information to them- name, SSN, address, and credit card number- what I thought was standard procedure for setting up a new account. I was then transferred to the installation department.

Days later after my Cable had been installed, I noticed a $9.99 charge on my bank statement- there was no name attached only a a phone number. I called the number and was eventually connected with Saveology. They said that they spoke to me and that the 9.99 charge was standard for their services. Now I thought I was loosing my mind- who was Saveology...when did I speak to them? I asked if they were connected to Comcast and they replied " we are by Comcast"...whatever that means. I then figured out that when I called free 411 they had connected me to Saveology instead of Comcast- unbeknown to me. Then I realized that they had charged my card without my permission or knowledge. When I called them back I was harassed on the phone by a woman claiming to be the supervisor. She finally agreed to refund my $. Days later when my money was not refunded, I called back again. I was connected with another supervisor. She stated that my $ would be back in my account in 7-10 days. Well guess what it is still not back in my account. I feel completely violated and am so disturbed by all that has transpired.