SilverScript.com reviews and complaints

They dont list the higher tier 1 meds I've bought. They only list the $2 and $3 cheap meds. I can never reach my deductible, although I have paid enough out of pocket to cover deductible. I'll be finding another.

Customer service does not exist - unless you count the people who answer the phone who can't speak English - Which includes everyone who answers the phone. No one seems to speak English. If you ask for someone who can speak English they hang-up on you.

If I could give them zero Stars I would, not even worth one star! I've had this plan for a few years now and have had problems since day one, 99% of the time that I've tried to do mail order it rarely comes on time before I run out of my medication and they even canceled my orders a couple times without notifying me by phone, email or mail. The reason for canceling my orders a supervisor told me was because I never gave them permission to contact me by email or phone and they needed more information from my doctor even having refills open on the order, but they never try to contact my doctor or me and they just canceled them, how crazy is that? That they can't even contact me by phone or email because I never gave them permission! I've never ever heard of that in my life! How about sending me a letter in the mail! I just happened to call after not receiving my medications when they told me when I would get them so I would call and ask them where my medication is and what's going on in a few times they told me they canceled the order. And when I tried to talk to a supervisor about this she was very ignorant and argumentative with me and interrupting me not listening to what I had to say or what my problem was, the supervisor I thought could care less and was defending what they did to me not once but several times. Having cancer you have to have your medication you can't miss doses and take the medicine whenever you want they are very unreliable the worst I've ever dealt with, terrible terrible customer service, I would never recommend them to anybody there's so many more out there, do your homework and stay away from silver scripts or Aetna which I believe they call themselves now. 0 stars!

I was comparing Medicare Prescription D plans, in December 2022, because my current plan wasn't going to cover my medications. Aetna SilverScript, as listed on the Medicare website, showed they covered & would continue covering my medications throughout the 2023 policy year. So, I switched to them. 01/02/2023, I received a letter from the stating 3 of my 4 medications was no longer on their formulary (list) and they'd do a one month courtesy fill, but I'd need to contact my doctor for different medications. That was the whole point of switching to them, so apparently they lied to Medicare, and me. In the middle of February, I had to call and request an insurance card, because they hadn't sent one, nor any insurance information. They mailed a card, but I've never received any booklets.
Regarding the billing problems:
Late December 2022, I received a letter confirming my new coverage and a bill for the annual premium, and if not paid by Jan. 1st, coverage would be denied. So, I paid it, despite social security being authorized to deduct the premiums from my benefit checks. In February, SSA started deducting the premiums. In April, I received a refund from Aetna for the amount I overpaid, minus the 1st January payment. Late-May of 2023, I received a bill equivalent to 6.42 months premiums, due by June 1st, or coverage will end. Meanwhile, SSA has been paying them. I called Aetna about it, and they said I owed even more. The female representative's English was so broken and impossible to understand, that I asked to speak to her supervisor. After a long pause, the call was disconnected (by them). I've filed a complaint with Medicare about them. Their billing & coverage practices are borderline fraudulent. I'll be dumping them as soon as I'm allowed to. They're an awful company!