Skinology reviews and complaints

Dec 2015- Jan 2016 With veluxa order slipped in another cream skinology. Only one order number for both. When received Veluxa called to cancel the order number. Customer service said that order number did not exist as well as my name did not exist. Finally battled through and got cancellation. But they only cancelled Veluxa and not the Skinology I found out when I received another Skinology. Called again, theyt ried to talk me out of all cancellation, questioning me on use and finally I said" save your breath I called to cancel and that is what I want to do and nothing else." Charged my credit care $99 on the same day I cancelled skinology. I called to request a refund with the first cancellation number I was given. They would not refund product. Said it was too late because I cancelled but they charged my account the same day I cancelled. Major Scam.

This is embarrassing for me to admit, because I am so careful about signing up for anything, but I want everyone to know what happened, so here goes. On 12/5/15, I was on Facebook when an article came up on my daily feed about Dr. Phil's wife and how she betrayed him. I clicked on the page and read about how she went against his wishes by telling people what her beauty regimen was when he didn't want anyone else to know. It was based on an article in some womans magazine. They had the titles of many magazines that had supposedly written articles on this cream pasted at the top of the page. The cream had gotten really great reviews when you mix these two creams together. You had to use both creams together for them to work. But when I advanced to another page after I put in my contact information, it was for a different titled face cream altogether - it was Skinology. So I thought, what the heck, it's only $5.00, so I signed up for the $4.95 free trial and then it tried to get me to buy another cream for around $40.00 and I said no to that, gave it my PayPal Debit card number and then that was that. I also got an email confirmation afterward. What was confusing was how the products were switched. What they claimed on the first page was not the name of the product that I ordered. I went back through the ad and couldn't figure it out, why was there a totally different product, and where was the second one that I was supposed to mix? So then, I started doing a search of this name and found out that Robin McGraw already had a skin care product to her name and it was not this one and I realized that I had been had. I further searched and found complaints about how others were getting further shipments and charges to their charge card after 14 days. I never at any time saw anything about further shipments. I am so careful about these things, I read everything. The minute I see that there will be further shipments on any ad, I never sign up. THERE WERE NO WARNINGS ABOUT THIS! I cannot believe that Facebook would even allow this ad on their site. On 12/8/15, I get an email that my product has shipped. A few days after it arrived, still within the 14 days, I called the number on the label - [protected]. I was obviously calling India and the woman said that she had a sister with my name - Melissa! I realized that this was just smooth talk to feel more personal with me and I told her that I wanted to cancel. I must have talked to her for 10 minutes, she would not let me cancel any further orders, said that I did not have enough time to try the product and that she was going to extend my trial time to January 8th. I needed to call back on January 7th and cancel then if I wanted to. Obviously she was hoping that I would forget to call and then charge me. So today, on January 7th, this being THE BIG DAY, I called ready for their crap. Told the lady named Marie in India that I wanted to cancel and it once again turned into a 10 minute phone call with her trying to give me other offers, and lowering the price many times, down to $40.00. She was asking me what my hope was for the cream, and I did not give her any answers because then again she would probably continue my free trial. So I told her that I was not going to answer any of her questions and I got very heated throughout the whole ordeal and told her to cancel any future orders or I would cancel my debit card. One point she told me that there was no need for my nasty attitude, and I said that there was, because they were trying to scam me. So finally after much banter back and forth, she told me that she cancelled any future orders and I hung up. About 5 minutes later, I received an email from the company cancelling my order from [protected]@gethealthyskintoday.com.. I hope that I am rid of them. I was in luck in that I used a debit card to pay them the first time, so if I do not have money in the account, they cannot take it out. Then I will get an email from PayPal refusing the payment for no funds, but unfortunately, they can leave a hold on it. I will cancel my PayPal Debit card if they try and put a charge on. For the cream: I really did like it for filling in wrinkles around my mouth and eyes.

Ordered a free trial and just paid shipping. They charged my account today 89.95. I called to return and they would not do it. They were going to send me more. I never consented to this outrageous charge and to more shipments. You can buy this junk for 1/2 the price other places, I just found out. They claim that all of this info was In the small print underneath credit card info.

The trial is a total scam, product did not work and they would not allow me to return the product and charging me for the product even though I was within the guidelines for the 14 day trial period. Complete run around with customer service, people from India reading from a script and trying to offer me food coupons as compensation for charging me for the product but would not refund me? Totally disgusted by the dishonesty.