SmartSmoker.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about SmartSmoker.com
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SMARTSMOKER
SmartSmoker, report to the IRS the customers that buy cigarettes from their company, maybe that is the law, what is really bad is that if you keep buying their products they did not report you.
If the client stop smoking and do not buy anymore, them the denounce you to the IRS, and believe me, that can be a very big problem, because is not only the taxes that you have to pay back, there are interest and penalties that can reach more than $ 1000.00.
Do not buy from this people, because if you do once, then you have to keep buying forever.
This is complete true, you have to give your SS and checking account # when buy from this companies, I quit smoking and stop to buy, but I know and have friend that still buy from them and the company do not report their names, I also show some of this people the documents fron the IRS, where show in details every delivery they made for 3 years, of course they have afraid now.
this is costing me more that 3000.00.
This is a real life experience with this company, if you believe it, good if not just take the risk
The complaint has been investigated and resolved to the customer’s satisfaction.
Beware of these scam artists!
SmartSmoker - www.smartsmoker.com
I placed an order on smartsmoker.com for three cartons of newports for only $99 and thought what a great deal but then my card was declined and there was a message on the screen that stated if you find this an error hit the back button and review info and try again, so that is what i did and it said card was declined again so i just logged off and said forget it. That is until two days later when i look online at my bank account and there is two charges for $99 from smartsmoker.com. I called them and they stated that they did not charge my card and it was declined. I explained to the girl that the money was being taken out of my account and i wanted to know if they were going to send me the newports. The girl put me on hold and came back to tell me that they would not be sending any products because the card was declined. I asked her if the card was declined why were they taking my money. She stated they didnt take my money they did not receive payment and that i could fax them a copy of my bank statement and they would see what they could do. I asked to speak to the supervisor and was put on hold again, only to be told that the supervisor didnt need to speak to me because she would just be telling the same thing this girl was telling me(which was i made a $200 donation to smartsmoker.com)and they could not do or tell me anything else until they received the bank statement. She also told me not to call until 72 hours after i faxed the statement. I am enraged these people have taken my money and are telling me they did not and i have to jump through hoops to get it back. Thank god i am not broke or i would have a load of bank charges for them charging me not only once but twice. If they say they do not have my money i wonder who does. I would not suggest doing business with these scam artists.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am within the time frame to return my smartsmoker kit and they say that I not eligible for returns. Now, they say that they will deduct about 80.00 from my account for the next year. They also say that an order to be returned needs an RAM# and they will not send it to me. without the #, they will not consider the kit returned
I ordered Smart Smoker on November 17th 2009. It has taken over three weeks to get to me. The first few times I called they told me that I should get it any day. I ask them if there where going to be any extra charges and all they told me was they would extend my trial period. Which was by a couple of days; for a product that I haven't even recieved yet. Before my added trail time, I finally made up my mind that I should go ahead and cancel the order. Previous to attempting to cancel my order they told me that there wasn't anything they could do until I got my kit. The next person I talk to, Christopher, told me that the kit did not have to be post marked or back at the company; all I had to do was to call in and they would cancel my order. Well, I did call back and when I did the woman told me that there wasn't anything that she could do. My second trial time came on December the 7th and I have been trying for days now to just get in touch with someone, because an extra $99.99 has been charged to my account.
If there is anybody that can do anything about this, please let me know. I just want my money back and I would like to help others avoid this particular company of crooks. I would love to see this company go down.
I wish I had done my homework about this so called "deal"... I JUST RECIEVED A DEPT. OF REVENUE SERVICES BILL FOR $600.00 ! [censor]! I SAY!
Found the ad from smart smokers in all places, my American Legion magazine .. I would hope they would be ligit, but I questioned the issue of taxes in the state of Florida. I would have fell for it if I didn't check all the complaints, and how they don't mention ( they send a tax report to your state) for future collection..Nice try, and I intend to file a complaint with the magazine with all of the above complaints to have this company banned from screwing us vets...
I got a phone call from this company last week telling me my order was delayed because of they've had lots of orders and can't cope!
I thought it might be dodgy cus I signed up for the 10 day trial and was waiting for 2 week and thought I would have to pay $99.99 if I want to keep it.
But to say sorry for the delay they said I could have it for only $39.99 ... $60 DISCOUNT, it turned up today and they only charged me the $39.99 on my credit casrd
If your worried about your trial and byt he sounds of these comments I wouldn't be surprised if you are then ring them and tell them your not happy and they will give you the same discount - my girlfriend did and she even got $20 extra cartridges FREE!
There number is [protected]-SUPPORT)
They are a total scam. They charged my credit card when the order was sent back to them after such a long wait. It was never signed for by me, returned via Canada Post. The number they provide tells you they are under construction and to visit their website. The website tells you to call the number, visious circle. Total scam company that needs to be removed from the internet. I filed a dispute with my cc company and received my money back, but they are still trying to get the money from them as I had a letter come from the cc company that I had to fill out converning SmartSmoker.com...what hell...I will never order a FREE TRIAL from any company ever again. Its just a scam way of getting at your money for products they KNOW we will not like otherwise they would sell them without a 'trial'. Something has to be done with all these SCAM companies on the internet. The owners need to go to jail!
I ordered my SMARTSMOKER kit on January 5, 2010. As of today January 25, 2010, I have not received my free kit. I have tried to track it. When I go to track it, all that it say it is that it is awaiting dispatch. I tried calling the customer service number and all I get is that they are going under maintenance. They deducted the $9.95 but I have not received my free trial smartsmoker kit yet. If they are not going to send it I would appreciate them crediting my money back to my credit card.
I'm In the same boat.. No response from them, I closed my credit card...They now have a website.(new).www.smartsmokerhelp.com You get a ticket number and still no response
First of all I would point out that there seems to be some confusion on this site. Some are complaining about e-cigs and some about actual cigarettes. The two companies are both different.
I'll comment on the e-cigs. I bought one on the 'trial' and it is just that... A TRIAL. At the end of the trial they charge you for the full $99.99 (I saw it on the credit card page!) They could give you longer to try it but you can't complain about something which you were shown before you bought it. Nobody held a gun to my head to buy it and I do like it. I'm down to 5 normal cigs a day and the Smart Smoker.
Simple way to protect yourself - Just Read!
They charged my card for 99.99 +2.99 before I ever received the 9.95 trial offer. Their phone # is a hoax and nobody responds to emails. SCAM, SCAM, SCAM. Product is a piece of JUNK. Thieves, crooks. DO NOT GET MIXED UP WITH THESE THIEVES.
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I sent for a try. Thay will knot contact me for a refund. I have tried to call smart smoker.com phone# But thay say thay are down for an update. Will knot comply.
i to ordered from [protected] and did not repoert me when i stoped ordering then thay reported me all back tax to .thay never said any thing till i stoped know i owe over 6, 000.00 i paying more in fees then the cigs costed.back then was 10.00 i dont think it right...and irs dont want to know anying but wheres my money.
I ordered the electronic cigarette on Dec. 4, 2009. This is now Dec.23, 2009 and I still don't have the cigarette, they haven;t arrived yet. I also paid for the order the same day I placed the order. Can you please tell me about when I will get my order? I am trying to quit smoking, and thought this would help me out tremendously. Sadie Daniels e-mail address: mssadielou@bellsouth.net