Smoke51.com reviews and complaints

Gafler,
That is not true at all.We have great customer service and are always happy to replace a battery or charger that is not working. Have you bothered to call our customer service department at [protected] from 9am - 5pm est. Mon - Fri. I doubt it. If you did you would have a working unit. We have thousands of customers that love our product and are more then happy with their E-Cig and our customer service. For all that are interested in trying our product call our customer service department and you will see for yourself we are a great company and have a great customer service department. You do not have to take what I or this person have to say. Try it for yourself.

I have been trying to contact you for 4 days now. This morning I was waiting over 2 hrs on the phone and was the # 1 caller for that long. I am just trying to find out where my order is.

really ticked off,
I tried to send you an email but it bounced back to me. we do have a product replacement warranty. Please call our customer service department at [protected] our hours of operation are from 9am-5pm eastern time Monday - Friday one of our reps will be happy to help you out.

Anita, Azure or whoever you are. You are just a person that is trying to trash a company for no reason. You even changed your name to try and hide what you are doing. I am sure everyone reading this site can see just as well as i do that all you are trying to do is promote 1 company by trashing another. I on the other hand am an employee of Smoke 51 and make it well known because i am on here to try and help clients of this company out if they have a problem. So to all that need to get in touch with Smoke 51 for any reason our customer service # is [protected] and our hours of operation are from 9am - 5pm eastern time Monday - Friday.

I really need address so I can send my Duo 51 Electronic Cigarette Starter Kit back to

I need an address to send my 51 cigarette back to.I have the receit, but I can't find my book that came with it.I really enjoy using them;but I would love to know where to send mine to have it replaceed.Please!My e-mail addresss is:scruffr2913@att.net

This is a "big time" ripoff. I am reporting you to any and all agencies that I can find. I may even call my congressman and senator. Shame on you ripoff artists. Get areal job. I hope you go to jail.

i ordered smoke 51 on dec 12.09 i received it on dec 22'09 cancelled subscription on dec 22'09 i returned product unopened on dec 23.09 i have not gotten the charges reversed back to my debit card the rma # is ST7541 i did not have that number at the time i sent product back i would like my refund please

Good morning! i am with Smoke Anywhere USA /Smoke51 customer service. Today is Tuesday, January 5, 2010. We are here to give you excellent customer service. Our numbers 888-smoke51 and [protected] are operating from M-F from 9-5 eastern time. Please let us know how we can help you by phone or via email to info@smoke51.com. For your reference in case you missed the terms of service for our risk free trial are:

VIP CLUB BENEFITS AND FEATURES

By enrolling in our VIP club you are on the way to saving money each month. The average smoker spends over $150 per month on cigarettes.
Our $29.95 membership will help cut you monthly costs down dramatically. The starter kit ($89.95) pays itself within the first month and you receive a cost savings benefit almost immediately. If for some reason within that first 30 days you decide to return your product for any reason whatsoever we have a no hassle 30-day product guarantee and we will issue a credit once we receive your return kit in the mail. If you keep your trial kit and stay enrolled in our monthly subscription just imagine how much you can save in 1 year! As part of our club you automatically get our full lifetime product replacement warranty and if for any reason your E-cig gets damaged, lost or stolen we will replace your product, no questions asked!
That's right, even if its lost or stolen. (all you are required to pay is shipping and handling) so as long as you are a 51VIP customer you will never have to buy another E-Cig ever again!
Free trial available to U.S. customers only.
With this FREE TRIAL, you have an outstanding opportunity to try the Smoke 51 Electronic Cigarette. just pay $9.95 shipping and handling.
You have 7 days to evaluate this product and see the results for yourself. By accepting this Free Trial, you will join a select group enrolled in our Smoke-51 VIP Program. If you enjoy Smoke51, simply keep your Trial kit and you will be billed $89.95 and also be enrolled in our VIP membership as outlined below. Your membership will be classified based upon the average smoking indicated in your initial order and will be charged as follows:

No. of Cartridges per Month Monthly Membership Fee
15 Cartridges $29.95
We will continue to provide this savings to you every 30 days thereafter. If, for any reason, you should decide Smoke51 is not for you, simply email us at RMA@smoke51.com or call us at [protected] within 21 days of your shipping date. You will be removed from future shipments in the Smoke-51 VIP Guaranteed Supply Program and, upon request, will be issued a Return Merchandise Authorization (RMA) number. You must return all the items in your last order within 30 days of the date your RMA# was issued. Be sure you RMA# is on the outside of your package. Remember, all the items in your last order must reach our Receiving Department within 30 days of your RMA# issue date. No returns will be accepted without an RMA number.

You might want to contact the Better Business Bureau, your State Attorney General’s Office and the Federal Trade Commission. All three of these resources will assist and look into Fraud, Scams Etc...

this is a true scam there is nothing that i can add that i have already has beeen written complaints made before me these people should be reported to consumer adviocates

smoke51 charged me $9.95 then charged an additional $89.95 a few days later, i returned the start up kit
and im still waiting for my money back .

did not order from this company or recieve any products keep getting billed on my charge card only order a free electric cigerette that i did not recieve

can't get mailing address to return trial kit.

This Business is not BBB Accredited. These folks are operating a number of different "names:" "Smoke Anywhere USA", "Burn Bright" "No Flame Ecigs" and "Power E Cigs" is their latest incarnation, the only conceivable concept is they mean to obfuscate and confuse consumers regarding who they actually are.
Maybe try- Smoke Anywhere USA, Inc. Ms. Orit Eroch (?) 3101 W. Hallendale Beach Blvd., #100 Pembroke Pines, FL [protected] 882-7095 Website: http://www.smoke51.com
Other phone numbers- (Per FL BBB: [protected]) [protected]-[protected] [protected]

I was granted a full, and complete REFUND by calling their 800# and speaking with a rep (whose native language is NOT english) who said "okay" after every statement I made, while I could hear paper shuffling (as if trying to find the right page of their script.

If you are trying to quit smoking (as well as eat better+get more exercise= live forever), find a local 'vapor' shop and speak to them about Ecigs and their 'Ejuice- and any other concerns you may have regarding Ecigs. I have found most to be very helpful and informative. Unlike most of the reps you will contact via a "Crick here now" web advertisement. STEAR WAAAY CLEAR OF THIS "ENTITY."

Just so everyone knows Anita, who used to be Azure is a person that is going on this site trying to trash Smoke 51 to promote other companies he works for. this would explain why the person has changed their name. i on the other hand make it known i am an employee of smoke 51 and am on here to help out any customers of smoke 51. if you need to contact us our hours of operation are from 9am - 5pm eastern time Monday - Friday and our customer service phone # is [protected].

I just received a call from this company by an agent named Patrick and he said if I was interested to call him back at this number: [protected].

I was not sure what the call was about, so I just took a message. When I got online to look it up, I saw these posts. I am not interested in being scammed but was hoping maybe those of you trying to reach the company can use the number I was given.

Also you all should report them to the Better Business Bureau here is a link to the directory.
http://www.bbb.org/us/list-all-bbb-locations/

Best of luck to you all...

Barb

Smoke 51 is a big scam you can't even get in touch with them to ancel and they withdraw from yur acct. very rapidly

I agree with all the people saying this is a scam. I ordered the smoke free cigarettes from Smoke51. I received the $9.95 kit which included the smokeless cigarette, charger, and 7 filters. Two weeks later my bank charged my accoung for $89.95 which put my account in the negative. There were 7 other charges I made on my account since that time in which my bank is now charging me $35.00 per one. As I said, it was posted but my bank didn't approve it till today, 1/5/10. Luckily I called my bank and told them this wasn't an authorized charge, so hopefully I won't be charged the fees. I called earlier at the number on the card Smoke51 sent and got a message only giving web sites to go to and they went so fast I wasn't able to write them down. Then they hung up on me without me being able to speak to a representative. After speaking to my bank, I decided to try again. To my surprise I actually got someone named Kia. I told her of my being upset, that the smokeless cigarette still had nicotine in it and wasn't helping my cravings and that I wanted to cancell my membership. She sounded like she had a cold and sniffled all through the conversation. She said she cancelled my membership. I asked for an authorization # in which she hessitated to give me but finally did. Then she told me to send the starter kit back to 3101 W. Hallandale Blvd., Suite 100, Hallandale, FL 33009. and to put on the outside of the pkg a RMA #. I am going to do so and hope I never receive anymore charges. I guess after reading all the horror stories above, I'm going to have to cancel my card so that this company doesn't charge me anymore. Thank you all for informing everyone of the scam. Wish I had looked deeper into this before ordering it.

While I was out shopping I came across this Smoke51 Kiosk at the Boulivard Mall on Niagara Falls Bvld in Buffalo, NY . I watched the video at the mall and took a sheet of information and a business card from the man selling this at the Kiosk. If it helps the business card says there is a local buffalo phone # [protected] on it with an email address of mysmoke51@yahoo.com.On the flyer the phone number is [protected] and that the 51 is a product of Smoke Anywhere USA, INC. I am SO GRATEFUL that me, my mother, my daughter and my boyfried did not get involved in this scam. My boyfried found this complaint sight and emailed it to me. (Thank goodness he is a former law inforcement officer and checks this stuff out first) My heart goes out to all of you for becoming victim to this scam. I'm wondering if alot of the malls have Kiosks that you can complain to the Mall Security. I will do this in Buffalo. Maybe someone can catch the stealing @#$%$#%^. Again sorry for your distress but thanks for the heads up.