Smooth Away reviews and complaints

sorry, typo. Meant to say "...one of the dumber products..."

My Aunt bought this and told me how terrible it was. I asked her if I could see it, as I was intrigued at how it was supposed to work in the first place. I burst out laughing when she showed me the sheets of 3M ultra-fine sandpaper that they had sent. Sanding your hair off?!?!? This has got to be one of dumber products I have seen in recent years.

I used one at my friends house and it took 10 mins to remove the peach fuzz off my toe and it just plain would NOT remove the hair on my legs. It was a complete rip-off in my opinion; not to mention it left red patches where ever I had used it

This is not what it says, this is sandpaper on plastic. Its is 80grid sandpaper, you stick to the plastic, and then you rub your skin. You don't notice at first but you are rubbing off your skin and NO hair is bieng removed. After a few hours the area that you rubbed is soar kind like a sunburn or 2nd degree burn. This is a terrible product and no one should buy this.

here is the number to call and cancel [protected]. if it is still being processed you will get all of your money back. i was amazed about the $60 charge on my account. i ordered it on the 6th and they took the money the next day and i cancelled on the 8th after seeing this site. ladies your best bet is to use veet, they have all sorts of products for all your hair removal needs.

Smooth Away made my skin very irritated and it takes forever to use. I returned it and was only refunded the $14.99 product charge and not the $14.99 ship/handling fee! On top of that, I had to pay $7.00 to send it back. The ship/handling fee is WAY too high for such a small box and the product sucks!

ordered smooth away and paid for fast delivery...still have not seen product...they say they have no information on my order but have billed my bank account $34...I had my bank fax over a request for refund...I was refunded $14.99...still haven't seen any product... time to get the attorney general involved... shame on the TV stations that allow smooth away to air on their station.

I ordered product, which came to $34.97. At the time of order, I was not told shipping charges. They charged me $25.96 shipping and handling. Much overcharged for a small 2 lb. package. It has arrived. I did not open. Am sending it back. And calling for a refund.

The product does not work as described. More importantly...they over charge you for shipping. They actually double shipped to us and charged us over $90. We sent back the first shipment unopened - as an unexcepted delivery through the USPS which is how they shipped it. That is what they told us to do when we saw that they tripple charged us. 2 weeks later, they say they don't have it back. I paid to send the 2nd shipment back, and they say they recieved that one, but they are only crediting us $14.95. So we are still out $75. This is a scam.

I wish I had read this before my aunt ordered this product. She phoned because she had no idea the shipping charges would be so exhorbitant. She just experienced the same nonsense, i.e. she asked to speak with a supervisor and the male customer service person just put her on hold for an extended period of time. When she did not hang up, he came back on and basically told her he wasn't going to transfer her to anyone.

I recently canceled an order from Smooth Away and got this reply by email:

Shipping, processing, and handling are not refundable.

So what gives ...?

I recently canceled an order and received a reply by email from Smooth Away:

Shipping, processing, and handling are not refundable.

So what gives?

I COMPLETELY AGREE WITH YOU 100%. I bought this product from Walgreens and used it on my legs because
I thought it would be a lot easier than having. WRONG! It irritated my legs so bad that I have like a razor burn kind of thing going on but it a ton of little painful bumps all over them. I definitely think they should take this product off the shelf.

I was lucky enough to get the product on eBay for a much lower cost, to find out it didn't work at all. Does not remove hair! So do yourself and favor and avoid buying this product. Thank goodness it only cost me $10.50 including shipping to find this out. The infomercial is full of crap!

I too ordered smooth away and was charged a excessive charge of $25.00. I was not told the total amount and have not been able to reach anyone. I am going to call my credit card company to see if there is any further charges I be notified. The product states we can use it on our face but my skin was scratched pretty badly. I would not use this producte on my face. Also for coarser hair it does not work. I am very disappointed that I was charged $65.00.

Thanks...I WAS considering ordering, now I KNOW I'm not

My bill was not displayed at time of internet order. What was advertised at $14.99+shipping and handling, turned into $60.93 on my visa card. I called smoothaway to complain and tell them i was going to send the product back to them. They said ok, and they would apply a $10.00 credit to my account, for a future purchase. When I asked about $50.93, smooth away said they wouldn't include that in the refund. I told them my next move was to call visa and see what they could do. My visa rep was named Kevin, he had a strong accent, and I asked where he was located? He said he was in India. I explained the situation to him and he agreed that he could do something about it, and gave me instructions on what to do Thanks to Kevin, in India, Visa rep, you did a nice job and your english was pretty good too.

I attempted to place an online order and it took me to an new window where you had to place an additonal order for pads, I exited out of the site, call smoothaway and they stated the order did not go there. 2 months later I recd a charge on my debit card, called smoothway spoke to someone who couldnt speak english, told me she would stop the order and give refund, 2 days later the charge was done again, call smoothaway spoke to customer service who told me the order had not shipped and I could stop it and get refund, he transferred me to someone else who stated it had shipped that day, request to speak to Sup and advised me the same thing, recd the package in the mail, Refused it...now 7days later smoothaway is telling me they have not recd my package back, I will continue to call 3 times a day until this matter is resolved, they took me for 58.94

I HAVE PLACED A ORDER WITH SMOOTHEAWAY OFFICIAL WEBSITE ONLINE ON 6/05/09. I AS YET DID NOT RECEIVE MY ORDER. I CALLED TWO TIMES AND EVEN EMAIL THEM. I REQUESTED THAT I GET A REFUND OF $28.97 BACK TO MY ACCOUNT. I AM STILL WAITING FOR MY BANK TO RECEIVE THAT CREDIT. IT HAS BEING 2 WEEKS ALREADY.

THANK YOU

I tried the small SmoothAway on my chin, and upper lip, and I followed the directions exactly, but I still got burned. It was like having a brush burn, and guess what, it did not remove the hair on my chin. I feel like I wasted my money. Believe me it doesn't work like on TV.

Janet
Jacksonville, FL

i ordered it 2 months ago they just stole my money and u know u could sew them 4 false advertising n 4 taking your money 4 all they got

there was no pads in my smooth away box

The same thing happened to me. I was charged $60 for a $14 dollar product. What can I do?

I agree with the comments posted above. It's very rare that the products we order on-line are worth the "so called" special on-line or television price.

Like some of the respondents, I try to find the product at regular stores. This way if there is a problem, we can take the item back and get a refund or at the very least, a store credit. The adage, 'let the buyer beware' is absolutely true. I've learned from my past mistakes and hope that others will learn from our collective mistakes.

I just got off the phone with one of their representatives and the trick is to keep waiting you will get through. I was just about to hang up when someone answered. I told her that i had been waiting for my package since the eigth of january and that we are now entering February and still no package. She then tell me that the item should have arrived already and that she would send out a replacement free of charge if i wanted. After reading all these complaints I told her "no thank you". I don't want to wait another month for it and i sure don't want them to "accidently" charge my credit card for the replacement. Now, i just hope they do credit my account cause when i asked her for a confirmation number she said that someone would give me a call back and give me it. That sounds weird to me but i hope they do it.

I too have been scammed by Smooth Away! You can't email them or contact them by phone. If you order online, there is no way to know your order was processed, so you try again. Then you are charged twice. Thinking the orders didn't go through, I ordered by phone. I only wanted standard shipping and said no to priority shipping, but when I received the bill, I was charged almost $27.00 for shipping and handling! I will never order anything from a TV commericial again.

Mary Ann