Software4students.co.uk reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Software4students.co.uk
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Won't be using this bunch of cowboys ever again and I would suggest you don't either.
I purchased a Microsoft Office Professional Plus 2010 suite from S4S in Jan 2012 for my daughters brand new HP Touchsmart 520. Installed it - it all went well - until a manufacturing fault in the HP 520 (only then 3 months old) meant I had to have a replacement hard drive for the computer. So same computer, new hard drive - the Product Key would not activate, and Software4Students refused to give me a new product key under these circumstances. Sharp practice or what - I mean come on fellas - ever heard of good customer service? I guess not! Won't be using this bunch of cowboys ever again and I would suggest you don't either.
Big mistake thinking I was going to save some money
I've had a similar experience to others from this site. Bought Office 2010 and put it on my old computer whilst waiting for a new one to arrive. Thought there would be no problem with this since there is a load of stuff on the net about transferring Office from one computer to another.
However, when my new computer arrived and I tried to transfer I couldn't get another download in order to do so.I emailed to ask how to do it and received no response. Spent more than an hour on the phone waiting for someone to answer only to be told that it's not transferrable.
So I've had 2 weeks use out of it. There attitude was basically tough. Microsoft allows you to transfer but we don't. Apparently it's on their website somewhere but I didn't see it. If I'd known I would have waited a couple of weeks for my new PC to arrive.
What a total waste of money! They obviously get complaints about this a lot since, before I even finished stating my case, they immediately offered to show me where on the website the small print was.
Big mistake thinking I was going to save some money.
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I absolutely agree with the attitude you have, because I am in the same situation. I have recently re-installed my OS on to a new hard drive, and the old one has been formatted, therefore one of the product keys is no longer active. However, they are not giving me a product key to get the software I purchased a license for to activate.
Think about it this way, I paid for 2 computer license, and now only one is being used, so I am no longer getting what I paid for.
I will continue to try and persuade them, but if not I shall look for an alternative organisation to deal with. If it were Amazon, I bet the issue would have been solved for both of us.