SOS Protect reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about SOS Protect
Welcome to our customer reviews and complaints page for SOS Protect. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with SOS Protect.
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insurance
I have noticed that SOS Protect has been debiting my bank account every month for many years now but I have learnt that they are no longer in existence. I would like an investigation lodged against this Company as I believe that the monies are being diverted elsewhere. I am in need of assistance but cannot find their details on any website. I would like a refund of monies paid for no services forthcoming from the time of non existence.
unauthority debit order deductions going off my bank account
I have noticed debit order deductions going off my bank account. S ince from October 2010 to April 2011, i find out today when my Boy fiend check my bank statement's I did not give any authority to this company. I don't even know the company or the product I am paying for. Please assist me in getting all the money that has been deducted from account and the debit order stopped...
The complaint has been investigated and resolved to the customer’s satisfaction.
I Need to cancel me Debit Now
Hi my name is Ruben and I need to cancel my debit order from sos protect! because hI have no cash and they are now non exsistant And I never knew this until Ive did a thoughrer check on the internet None excistant NOW I NEED TO CANCEL MY PPLICY ASAP. Becuase I never asked for this and what Proceedure must I do to Cancel this thing? Please help me
The complaint has been investigated and resolved to the customer’s satisfaction.
I'm the the same situation i need to cancel this thing, it's being 5 years .i really need some help .
I need to cancel mine ASAP! please help! I am in the same situation and I am trying to contact them but I just don't get hold of them! Can anyone help?
Unwanted insurance
This afternoon whilst I was at work this lady approached me and told me about SOS protect and what it offers. Before I knew it she took out forms and started filling them in. She asked me all my details, my bank account, my ID and my address. She filled everything in and asked me to sign. When I asked what I was signing for she told me it was not a binding signature. She gave me her details and after some few minutes I tried calling her on her cellphone she never answered. I wanted her to tear all that info as I was not interested. I tried viewing the web site on the copy of the form I have but the website is does not exist.
Sifiso Ledwaba
[protected]
[protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
The same thing happened to me! Only the 'salesman' said that they would contact me to inform me if I was approved for the plan or not!
How do I get hold of these people? The numbers on my copy keeps on ringing, no one ever picks up! I need to camcel this debit order please!
If anyone can help me please send me an email to: labuschagne.jackie@yahoo.com
I was cought out the same way... i'm gonna pay these ### a visit...
they have been screwing me out of money for three months...
I am so pissed off i could pull my hair out one by one... this is not the last the heard about me...
www.premiergrowth.co.za
she asked for your details, you gave her your details. she asked you to sign, you signed because you believed her or you were just interested in something else than what she was selling, because you called her mobile numbers only, why not call the numbers on your copy? you did get a copy right? however i'm not taking sides in this as she misinformed you and you took her word and signed before thinking. a signature that doesn't bind you?
cancellation of my policy
I met one of your constant out side absa bank at alberton she start by asking me personal questions like which bank do I use and she said call center will call me to confirm with me weather am still interested in their sos protect policy, but I never get any call from you guys. The next thing I know the was a r100.00 deduction on my account. I will like to cancel that policy with immediate effect. My id no : [protected]
Read full review of SOS Protect and 16 commentsBad service
I met a consultant outside a absa bank in February and she insisted on talking to me, and she started asking me about my personal details and then I informed her that there is no way I'm giving my details and she ask me to sign so that she can show her supervisors that she talk to me. I only gave her my name and mobile number and she also assured me that should I decide to take the policy a call centre agent will contact me and will explain everything to me as she and others on the street are only trained on the basic stuff. Their call centre phone me only at the beginning of this month after debiting my account for the 7th times, is then that i realise that they debited my money. Then i phoned their office, they said i must made police affidavit to cancel and to get my money back, I sent those affidavit and now they said they can cancel their frundulent activity, but they can't refund me. Please help.
The complaint has been investigated and resolved to the customer’s satisfaction.
Forthe Horde: I was cought out in exactly the same way:
First off: (a description of what exactly happened.. no details was left out!)
I work in construction as a foreman of a company in south Africa...
One afternoon before we knocked-off a group of consultants... about 4 or 5 of them came onto the construction site i'm working on in Boksburg, South Africa..
They started talking to some of my workers on site, but I gave little notice since it was past knock off time...
As i got into my Bakkie, one of the men approached me and started throwing a pitch at me about SOS Protect and their services... Having my own broker and managing my Policies through him I really didn't have time to talk to this guy, but as i was trying to be polite, and thus I let him finish his pitch, I then said to him I do not want another policy as I am happy with the way my broker manages all these affairs for me... he then asked me to please just sign on one of his forms... I asked him why? he said it's just to allow his callcenter to phone me... and also said that it would help him personally as it would me that he got a referral from me...
What i didn't know was that the signature would give him permission to sell me the policy right then and there... the rest is history
Info he took from me in my own stupidity: Id number.
Cell number
Signature, name and surname...
I did not give him any account details other than the fact that i told Him I am a ABSA client...
I have no legal say in the matter as i signed the contract.. so getting a refund is impossible ( I won't be this stupid again)
One thing I have to mention is that i phoned that very same consultant the next day and asked him if he was sure i would be called and that as of that time that there would be no deductions made from my Bank account..
HIS REPLY WAS: Don't worry sir, We will not deduct any monies from your account without your permission, the call center will phone you first... I said: I hope not!
Up until now they still deduct money from my account every month...
Action:
I will not sue them or ask for a refund... i wont even phone them... i'll play it like they played me...
I will find out where their head office is and go there in person to talk to who ever is in charge...
AND LET ME WARN YOU>>> IT"S NOT GOING TO BE PRETTY!
NO BODY SCREWS ME OUT OF MY HARD EARNED CASH>... SCREW THEM!
@ forth horde, i don't understand how they could debit your account without your banking details. so you say you gave the lady only your name and mobile numbers only? if so it means they are scams! but i doubt your statement is complete here, no banking details, no ID, no Address n postal code, no work numbers, no name of your employer?
@magwaza, (mispitch- misinforming prospects). SOS Protect is legitimate believe it or not, the only problem here is some of the consultants who lie to customer. you asked "why so many thousands of people complaining about?" it's a pity some if not most people find it appropriate to make public complaints, but not public praises. but i think the reason for this is because of desperate and unethical consultants not the product or the company!
Tdee Mmako, how do we know that you are one of them, the are many companies which runs policies but they dont do this, even their consultants, everthing is done professionally, how can you debit money in somebodies account without their permission, thats not mispitch as you say, but it is fraud caues no permission was givin.
Why so many thousands of people complaining, but only you who is happy, something is not right here.
Magwaza
There is nothing wrong with the company the only wrong thing is their consultant who wants to make a quick sale.we call it a mispitch.i've got sosprotect policy and they helped me several times.to the public out there, the company is legitimate so i advice you to take it because you get 4 in 1 services for only R99.99 a month.it covers you and your family for accidental and death benifit.
Tdee Mmako
Re - SOS Protect - I want to advise everyone who has had any problem with this company to PLEASE LODGE A COMPLAINT with the FAIS Ombud - they are there for this very thing. Put your story in writing and address it to FAIS Ombud, PO Box 74571 Lynwood Ridge 0040. Their fax number is [protected]. What this company are doing is absolutely fraudulent and they must be Stopped!
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Did you receive any feedback as I am still getting debit orders and can’t find contact details online for this company.
Did you receive any feedback. I am still getting debit orders going off and can’t find any contact details online.