Stonebridge Life Insurance reviews and complaints

I got the papers in the mail and signed up and found out they weren't right ihave another policy with someone else so I realized stonebridges papers don't even have all the right info. I called and asked them why didn't I get a paper to fill out about a beneficiary they acted like it was normal and told me if something happened to me they would track down a family member to give it to. Basically they knew they weren't paying but sent me a paper they probably made up.

My mother recently passed away at the age of 90.

In 1982 my mother purchased a life insurance policy written by Stonebridge Life Insurance. She faithfully made the premium payments on a policy that would pay out $2, 500 at the time of her death. I think she assumed this amount would cover her final expenses and perhaps it would have in 1982.

My mother moved to an assisted living facility in 2002. In 2003 she changed the beneficiary on her life insurance policy written by Stonebridge Life.

At some point in time Stonebridge Life informed my mother that the cash value of her policy would make premium payments on her policy and therefore she did not need to mail in her premiums.

No further contact was made between my mom and Stonebridge Life Insurance.

Upon my mother's death which occured January 8, 2010, I contacted the Customer Service Department of StoneBridge Life Insurance Co. After a considerable amount of time spent on hold, I was informed that my mother's life insurance policy had "expired" in September of 2009. When I inquired as to whether she was mailed a notice or otherwise notified, I was told "we do not have to notify you" and no payment would be made to cover my mother's final expense.

Obviously had we been notified of the policy's impending expiration we would have gladly made any necessary premium payments to keep the policy in effect.

I feel cheated by Stonebridge Insurance Company and would STRONGLY urge anyone considering doing business with this company to reconsider based on my experience.

My mother was very proud of the fact that she bought and paid for an insurance policy that would cover her final expenses. We were treated with no sensitivity. This company epitomizes corporate greed.

I have had two policies with them for a couple of years. I canceled my credit card and had them direct bill me. I always paid my bill on time yet they still called my home and harassed me saying your not current on your bill. I found this website and was surprised by the number of complaints. Well I just called them and the guy there denied that people complain and I had him read me off about my two policies well it seems as though what I am paying for and what I thought I had were two different things so I canceled..I feel much better..I hate being taken in..

I just received a letter from you confirming and congratulating that I registered from Stonebridge Insurance Company with certificate – Accidental Death and Dismemberment. I have never registered with stonebridge, nor do I need insurance because my wife and myself are currently covered under another insurance policy elsewhere! Tell them to stop this bogus claim, OR ELSE we will not buy from their stores anymore! Please CANCEL the said policy IMMEDIATELY!

I received a JC Penney rebate offer from Stonebridege and complied with their terms.I received a $10 rebate check which I cashed and was notified by my bank that it was was returned insufficient funds and my account was assesed a $19 fee. Stonebridge now has my JC Penney account information and my checking account information and they want more to make it right.

On April 26 at 7:10pm, I received a call from a very rude Stonebridge tele-marketer. I told her that I was on the "State-wide Do-Not-Call" list and she immediately laughed and stated that because I was a JC Penney cardholder then I couldn't be on the "Do-Not-Call" list and she continued with her script. I told her that I wasn't interested and she said "let me finish." I told her that she was finished, I wasn't interested, and to put me on their "Do-Not-Call" list. She called me rude and stated, "If you wouldn't interupt me, then I could finish." I then hung up on her.

The lady I spoke with should be fired. There are too many unemployed people who would be happy to represent their company better when dealing with customers.

I plan to contact JC Penney also to express my unhappiness with their affiliation with Stonebridge and for giving out my personal information without my approval.

My mother recently passed away at the age of 90. In 1982 my mother purchased a life insurance policy written by Stonebridge Life Insurance . She faithfully made the premium payments on a policy that would pay out $2, 500 at the time of her death. I think she assumed this amount would cover her final expenses and perhaps it would have in 1982.

My mother moved to an assisted living facility in 2002. In 2003 she changed the beneficiary on her life insurance policy written by Stonebridge Life.

At some point in time Stonebridge Life informed my mother that the cash value of her policy would make premium payments on her policy and therefore she did not need to mail in her premiums.

No further contact was made between my mom and Stonebridge Life Insurance.

Upon my mother's death which occured January 8, 2010, I contacted the Customer Service Department of StoneBridge Life Insurance Co. After a considerable amount of time spent on hold, I was informed that my mother's life insurance policy had "expired" in September of 2009. When I inquired as to whether she was mailed a notice or otherwise notified, I was told "we do not have to notify you" and no payment would be made to cover my mother's final expense.

Obviously had we been notified of the policy's impending expiration we would have gladly made any necessary premium payments to keep the policy in effect.

I feel cheated by Stonebridge Insurance Company and would STRONGLY urge anyone considering doing business with this company to reconsider based on my experience.

My mother was very proud of the fact that she bought and paid for an insurance policy that would cover her final expenses. We were treated with no sensitivity. This company epitomizes corporate greed.

I've canceled my insurance policies (solicited by phone some years ago). Stonebridge continue to bill credit or store card who then refuse to accept cancellation of policies unless from Stonebridge - despite being told verbally and in writing to all of them! Just keep charging, what can the customer do? A lose, lose, lose, lose situation.

My credit card was charged with an insurance premium out of the blue. I never ordered it not did I sign anything. It was a complete ripoff. When I called the company I was upset and told the customer service rep to just be honest and admit what they did. He got rude with me and told me to be honest about ordering it, which I never did. One of the sales people evidently just signed me up without authorization. Then the rep cancelled the policy and hung up on me. He didn't credit my account so I had to call back to get my account credited. I have shred my credit card and will probably not shop at JCP again because of this. Complete ripoff!

I want to let others know about bad business practices by Stonebridge Life Insurance Company. They fool the elderly about responsive service, but when it comes to paying what is rightfully owed, they drag their feet and in my case do not pay accidental death benefits. I lost my husband almost a year ago as a result of complications from an accidental fall three months later. After months of reviews, expensive documents, mail and emotional stress, Stonebridge rejected my claim because they did not see a direct cause between his fall and his death.

Stonebridge did everything they could to delay and not pay what was clearly seen by others as owed to me. I am on a fixed income and what little I was to receive would have gone to pay for his burial and my own cancer medication.

Fortunately for me, I had a second policy with AAA Insurance and they did not see any issue and quickly paid me. I paid Stonebridge premiums for many years and all I ask is that they live up to their promise.

I recommend no one purchase policies from Stonebridge Life Insurance Company and instead look to AAA as a much better company to deal with.

Have been trying to cancel a policy my mom bought years ago and had deducted from her checking account. Now she's in a nursing home with dementia and I have power of attorney. Have sent my PoA to the company twice along with a letter asking that the policy be cancelled. Although I have a receipt for the second letter, the company denies receiving it and refuses to cancel the policy or the charges against her checking account. This appears to be a deliberate strategy to prevent customers from cancelling their all-but-worthless policies with Stonebridge Life.

jcpenny has me on a monthly life insurance thru stonebridge life, we can't sem to find or figure out how to cancel it, rip off.

My mother purchased two small life insurance policies while working at JC Penneys about twenty years ago and they were sold to Stonebridge Life Insurance. We had to recently put our mother in a nursing home and due to the high cost of the home had to inquire about possibly surrendering her life insurance policies with Stonebridge. We called them in early November, 2008 and were told we would need to fax them a letter requesting the forms to surrender her policy. Unfortunately our mother passed away on 11/30/08. When the funeral home contacted Stonebridge about her life ins. they were told it was surrendered. We had not heard a word from Stonebridge nor did they send the forms until they heard she had passed away and they quickly started the procedure to surrender her policy. We are not talking about alot of money but it is the principle that our Mother paid this policy religiously and for them to pull this stunt is unthinkable. They are trying to tell us that all you have to do is send a fax with the policy number and signature and they will surrender the policy. Did you ever do anything with an insurance company that did not involve alot of paperwork? I would not buy a thing from Stonebridge and would encourage any consumer not to do so either. She had a small policy with Prudential Life Insurance and we faxed the same letter to them and they sent forms but since the forms were never sent in we will be paid the death benefits - seems maybe they are more reputable than Stonebridge Life Insurance. Please do not buy anything from Stonebridge - they are not to be trusted and are very rude to deal with