Stop Repair Bills reviews and complaints

I called SRB for information about warranty service. Salesman kept lowering price and I told him I had to talk to my son first, then he said I had 28 days If I changed my mind & I gave him my information. My son had already checked them out on the web, so I called them back to cancel the service. I talked to the 2 rudest men who kept arguing with me. I think it was a game for them. One told me that United Car Care did the warranty and SRB does the selling. It finally ended with the salesman telling me that since I wouldn't get the papers in the mail to sign, the transaction was stopped. He could have told me that in the beginning. Now I am scared that they have all in info. Will they try to take money out of my bank. At 74 I don't need this kind of harassment.

I bought the plan 3 years ago and paid approximately 2300.00. never needed it till today. called them up and low and behold the ONLY thing not covered is the fuel system whis is fuel pump and thats what i need. if you look on theyre website it shows it covered but its not according to them. Dont buy this product

This company is a fraud. I cancelled my contract 7 days later after hearing negative reviews online about this company. The Customer Service Rep. told me that the refund to my account should be by my next billing statement. Instead, they charged me again. When I called back, no one would answer the phone and after 3 weeks of constant calling I was told that I would get a prorated refund. Even though I cancelled 7 days after getting the warranty. They claim that they never received anything or any calls requesting a refund. This company is a scam and when I say scam, I mean scam. Do Not Buy Anything from this company. You will regret it later.

I called this company because my husband and I had wanted to look into getting repair insurance for our car. Everything was going smoothly when I called them to get a QUOTE as far as the cost was concerned. When I told the guy that it was a little more than we wanted to pay down and per month...He swithched me to another guy who at first wanted me to get the insurance without speaking to my husband and then wanted to call my husband for a three way call ( WHILE HE WAS STILL AT WORK ), when I told the guy no, he then proceeded to accuse me of wanting to get the same promo rate at a time of MY choosing...something I considered to be a pressure sales tactic, not rude and pushy. Needless to say, I did not get this insurance and will not deal with these people in the future. If they are going to treat a potential customer like this, I am worried about how I will be treted by this company should anything really bad happen to my car.

I was shopping around to look for extended warranty on my car. I ran into this website and submitted an online request for a quote. Their sales person called me within 30 minutes and offered a price along with the request for a credit card/debit card to charge the downpayment ... all in the same sentence. I told him that I have to shop around but he would not listen and continued to remind me about how this is the best deal and kept asking me for my credit card. I was at work and kept telling me to send me the information by email or phone for me to evaluate but he did not listen. I had to hand up. Three days later, I got a call from another sales person who claimed to be an underwriter from StopRepairShop.com and said that the actual insurer company is American Auto Sheild. When I asked him how come the underwriter is not from the insurer, he changed his position as a customer service rep. He offered me a lower price than what was offered a few days ago and insisted that the price was valid only if I gave him my credit card info over the phone. I told him that I am not comfortable in providing that info on an incoming call and that I will call him back... he kept pushing me to provide the credit card number until I got totally annoyed and hung up. I am not sure if this is a scam, but something seems fishy. I am still shopping around but please beware of these guys.

I have had product for about 3 years paid them they won't cover anything. I have engine problems, that's not covered, knock sensor, that's not covered, transmission problems, and that's not covered. DO NOT BUY THIS PRODUCT it is a ripoff. They cover so call certain parts and thats it. Its so bad I don't bother to call them. I wish I could get my money back.

WOW! these guys used the same tactics on me. I just called and luckily my cell phone died or i would have made a big mistake! But i did have doubts because every time i mentioned the price being too much the cut the price in half and it sounded too good to be true. Thanks to this review and my conscious I wont make a mistake i cant afford!

I have gathered all the requeried proof for my contract to take effect. However, I was denied my claim and now I have to pay $2600 out of my pocket. The Administrative Company said it's a pre-existing condition. Does anyone know how to drive a car with a blown head gasket more than 1000 miles? If so, leave a message, please. When I want to cancel my contract, the customer service representative said this task is impossible!

My complaint with this "Stop Repair Bills" is the arrogance the rep had when i phoned for a quote. i called back and supposedly talked to a supervisor who was more professional. you know, somehow, i knew the first rep was going to be arrogant beceause he was talking to me, a woman, whom he assumed didn't know much about cars. Nessdless to say, his inevitable attitude turned me away completely. Representatives who answer company phones give the potential customer a preview of what to expect--or first impressions in these cases are lasting impressions--definitely. Ironicallly, i'm glad he was rude, for had he been kind, i may have been duped into buying into this prop.-Anna Mujahid, Philadelphia

I just had the EXACT same experience with them! It was unbelievable! After a half hour of pressuring me to sign up I was reassured that it would be no problem to cancel. I did my homework and called back the very next day to cancel. I was transferred and put on hold 3 times in 30 minutes then hung up on when simply requesting to cancel. I had to call back go thru 3 more customer service people demanding each time to just cancel my policy. It took me nearly 1 hour of fighting and yelling on both ends to finally get someone to agree to cancel the policy. Absoutely horrific on all levels! Do not do business with this company!

Yes! They did that to me as well. The man on the phone kept bullying me and making me feel as if i was the bad guy for being skeptical. after about 20 minutes, i had enough. I just hung up the phone. I cant believe those people!

I was railroaded into the policy by the pushy salesperson on first contact. Did not recieve anything from the company for three weeks after payment came out of my checking account. When I did get information from them it was a package of additives to put in my truck( spray for the air conditioning, additive for the oil, additive for the coolent, felt pads to put on the battery post) no payment book, no account number just a phone number to call. When I had a claim my mechanic called and was told I would need proof of mantiance for two years and that my claim was not approved. I called and was handed over to three or four different pepole just to cancel my policy and was keep on the phone for more than a half hour. I would not recomended this company to anyone in fact someone should investiagte the whole company from the owners down to the sales.

WE SHOULD GATHER ALL OUR COMPLAINTS AND INITIATE A CLASS ACTION LAWSUIT IF THEY DO NOT REFUND. I AM STUCK WITH THIS BILL WITH OVER $1300 DOLLARS ALREADY WASTED, PRECIOUS MONEY THAT COULD HAVE BEEN APPLIED TOWARDS REPAIRS ALREADY, AND WITHOUT THE HEADACHE!

SRB VICTIM

Really wished I had of known the problems that I was going to have. I would not of signed up with. They are nothing but big fat liars.

its been 23 days, anything happen ?

ok so i just set up today, did the $50.00 down payment.
iv been reading about this comany more and more i dont want it.
please tell me what i need to do.

I purchased this warranty on a 1986 Toyota Truck, and one rod blew in the motor. Stop repair bills covered the whole cost of a new motor
This hateful Red Neck is slandering a perfectly honest good business. I believe he is lieing about the BBB Rating, case I called and they are just fine. The only people who complain don't follow the warranties rules. This is change your oil every three months even if you don't drive it, and by a ASE certified Mechanic and they send you something to put into your radeater to keep motor from seesing up. There may be other things I only had my warranty for 6 months when they paid for my 1986 Truck with 315, 000k miles. I feel very blessed by this company noone would ever give me a warranty with the age and miles on mine. I would recomend it highly to anyone who is in the same place as I with a older auto who can Not afford other very expensive warranties. Please Stop bad mouthing a honest company that if you follow the rules they will not stiff you. Sincerely Joy Lynn Reno NV

I have 3 girls 17, 15, 12-they have friends over here all the time.We have a large media room with my office at the rear of the room.Please be advised that I have 2 AA black girls here all the time, heck they consider me dad.I told them I would see what I could do about expressing their concerns.Do you realize that hard core big butt rap is all but dead.If your big butt commercial has a point could you tell them what it is?It came on a couple of times and they all look at me with hate.I said girls I have no clue what that is.We all discussed it and came to one conclusion.It is directed toward 12 year olds with small IQ's.The girls took their idea to school and found that no kid, not one had a clue what thats about.So distasteful and dead hardcore rap is pointless, why don't you try to reach their minds insteadc of someone theres' sexual problems.disgusting commercial.

Awful service. Every claim I submitted has been denied for my 2006 Ford Taurus. Don't buy from them.

Your all just people who, dont like paying for things. That company is awesome, im sure most of you just heard others saying it was a scam, and went along for the ride just shut it.

I worked at SRB for about a year. We sold a "warranty", and we would pitch this to the customers like its going to take care of everything for them. But what we did is send you this bottle of stuff you can buy from any auto store for about $29, and that bottle comes with its own warranty from its manufacturer. Well we would pitch you this glorious coverage for $2, 500. Yes... $2, 500... and people bought it all the time. Would a company that values their customers really do that to you? Either way, I personally witnessed the representatives doing drugs in the parking lot of work and twice in the bathroom inside the building, I witnessed ALOT of people smoking weed, some popping pills, and some doing coke. Most of the people there are criminals and have no problem stretching the truth to get some of your hard earned money in their pocket. On top of that, this company's managers are the owners buddys from high school. This place is run by 26 and 27 year old guys. They treat their employees terrible. I was personally confronted by a manager who listened to a call of mine and I let the guy off the phone after he told me theres no way he could afford it, the manager told me F&#$ You!, Go home for the day motherf#$ker! Yelling in my face in front of about 60 other employees watching. Humiliating! On top of that they like to shave a little off your paycheck. I can tell you after being there for a year that they will call you until you either buy or threaten them with calling the BBB. I had more people calling in complaining about paying for this coverage and not getting their claims paid than I did from people who are actually interested in buying. Moral of the story... This company is run by a bunch of criminal youth willing to lie cheat and steal from you to make money. IF YOU BUY THIS COVERAGE, YOU WILL DEFINITELY BE THROWING

I never committed to buying this crap. But since I submitted my information, the calls have been every day! I call and threatened to take action this morning. These vultures are aggressive. Do not give them your information or they will be on you like flies on dung. I really hope I get another call so I can really tell them what I think. I have been nice so far, but it seems they don't take no for an answer. Maybe they will take f*** off.

I am having the EXACT SAME PROBLEM!

THEY ARE A SCAM! THEY SENT ME A REFUND CHECK AFTER I CALLED THE 7XS AND IT BOUNCED! THEN THEY SAID THEY OVERNIGHTED ME A CHECK AND NO ONE WAS HOME TO SIGN SO I HAVE TO PICK IT UP. I USED THE TRACKING # THEY GAVE ME AND IT WAS SENT TO CALIFORNIA... I LIVE IN ARIZONA. GAMES?

called after seeing their ad on tv what a bunch of high pressure sales people will not take no for an answer Also keeps lowering the price trying to get you to buy Hung up once & they were right b ack on the phone had to hang up again WHAT is wrong with this co?

Why not start saving back what you would pay this company each month into an account? You can call it "Don't get ripped off.com" Just a little insight into this company, their top sales people are making 6 figures, to scam YOU! If the employees hit a certain sales mark, they take them out to lunch (at a restaurant they own of course). These same owners of this company were shut down under other business names doing the same type of scam. Just do your research BEFORE you buy. I really don't have anything against people making money, that's what makes America great. However, when you take advantage of others and train people that are either narcissist or short a few bricks of a full load to do the same...that's a problem.