Swiss Replica Store reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Swiss Replica Store
Welcome to our customer reviews and complaints page for Swiss Replica Store. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Swiss Replica Store.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Swiss Replica Store's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Please feel free to browse our reviews and complaints and share your own experience with Swiss Replica Store. Your feedback is an important part of our community and will help others make informed decisions.
faulty mechanism
I paid $595 for a Rolex Daytona SS replica. From the minute I received the watch about 5 weeks ago, I placed it on my wrist it has not worked properly. It stops every half hour, makes strange noises and is not worth the money. This company has not returned many emais I have sent nor have they returned my many phone calls. They quote as having 1 year warranty on every watch, but this is absolute rubbish as you cant get hold of them. Their website claims that their watches are AA grade with origional swiss movement. This is absolute rubbish.. .DO NOT FALL INTO THE TRAP! DO NOT BUY THESE WATCHES! THEY LOOK GOOD BUT DONT WORK!
The complaint has been investigated and resolved to the customer’s satisfaction.
They kept my watch and stole my money
These cooked Chinese bandits encouraged me to return my defective watch that they sent. They will not respond. They kept the money and the watch. I am out $114.50 plus the shipping. They sound very helpful in the emails you send but once they have yoru stuff or your money you can't get them to reply. My advice: DON'T DO BUSINES WITH THESE CROOKS. YOU WILL BE SORRY. THEIR STUFF IS JUNK ANYWAY. NOT EVEN A GOOD KNOCK OFF. ONE BAND WAS BAD AND THE STEM ON ONE OF THE WATCHES WOULD NOT SCREW DOWN. RETURNED AT THEIR REQUEST AND THEY WILL NOT EVEN RESPOND TO ANYTHING NOW.
The complaint has been investigated and resolved to the customer’s satisfaction.
I had the same issue but for $547. Do not use any site that starts with Swiss replica. Total crooks.
I shipped back 3 defected watches 3 months ago. I'm still waiting. ...I recommend to write to guangzhou police : yxmaster@unit.gzemail.cn. Jackie, Ed and however their fake mcustommer service names. ### YOU SWISS REPLICA STORE
The same in my case. They keept 3 watches defectuous returned and they don't answer me. I will send a e mail to Guangzhou police
Total rip off
I purchased two watches from Swiss Replica Store and one was defective. I contacted Customer Service via email and they agreed to replace the watch. I shipped my defective watch to them and they said they would ship a replacement right away. 6 months and no less than 20 emails later, they have not shipped a replacement and will not ship either the replacement or my original defective watch back to me. I contacted theCustomer Service representative in Canada and she was ineffective, claiming that she had no power over the returns or shipping. It appears the customer service is just a facade to make the company seem legitimate, which it is not.
The complaint has been investigated and resolved to the customer’s satisfaction.
BE WARNED:
Purchased a Rolex replica from Swiss Replica for a gift to myself on Christmas 2010. The watch bezel ring was loose and off center, date will not set and crystal magnifier over date is off set from date window. Very poor replica ! I have had over 15 phone call to vendor to releive the issue. Each contact they say they will either have someone call me back to resolve within 24 to 48 hours. This has never happened. Upon my last call, the kind lady said "shipping dept." would be contact me to arrange the return for exchange of the product, all was documented and would be taken care of. I DID NOT HEAR FOR THEM AGAIN! I called them back again to voice my frustration and if someone was going to call. To my supprise, or expected supprise, they have no record of the contacts or any exchange that has been authorized. THE BOTTOM LINE! STAY AWAY FROM THIS SITE. THERE IS NO CUSTOMER SUPPORT EXCEPT ANSWERING THE PHONE WITH THE MOST POPULAR RESPONSE..." WE WILL CALL BACK IN 24 TO 48 HOURS TO RESOLVE. According to the girl on the call center phone, they are located in Canada. if you wish to call them with your own issue the number is 905.593.1452.
DO NOT DO BUSINESS WITH THIS COMPANY, SWISS REPLICA STORE OR GREATES REPLICA. THEY HAVE APOOR PRODUCT AND BY MY EXPERIENCE NO INTENTION TO HONOR THE "TOTAL CUSTOMER SATISIFACTION"
Purchased 2 watches. 1 yellow Gold Tone and 1 white Gold
tone. The white tone did not work on arrival. I E-Mailed and asked for instructions to return for repair or replacement. I called the call center and was told she would E-Mail. Have sent over 2 E-Mail and called on several occasions and to this date all I have is a defective watch that I paid $295.00 for. I should have know when it arrived from China that all I would have was problems.
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Oredered a watch from their website and received a purchase confirmation on the 11 April. After a week I called them and they gave me a tracking no. for the postal service. When I look that no. up it says foreign acceptance on April 15th and that's it. Today is the first of May and still no delivery. Stay away from this website, it's a total scam.
I ordered 2 watches from them but never received a confirmation/notification email. I emailed them twice with no answer. My card has been charged. Wondering if I will ever get the watches!
If not, I might have to call my credit card and report fraud.
Annoyed in Upstate NY, you say you called them?
I could not find a number to call on their site. Where did you get their number?
Thanks
Lillo