TE Data reviews and complaints

Dear Sir,

I am complaining that I have a technical issue related to DSL signal from the central device, my service request number is [protected].
Yesterday there was a technician from Te-Data visiting me at my home to fix the issue. But he thieve a mobile charger (charger price is about 200 Egyptian pounds) and cash money 500 Egyptian pounds.
I need to escalate this issue with high priority and get a financial compensation from Te-Data regarding that incident and introduce that person to the legal department with formal apologize from Te-data.

Thanks & BR,
Mohamed Sayed
Mob: [protected]
Mail: [protected]@rayacorp.com
Cairo, Egypt.

Dears Good day for all My name is dr ahmed Nasser and my phone number 002 [protected] Mobile [protected] Kindly I have a very serious technical problem which gave me really very bad impression about your service quality and customer service follow up I start my new contact at 04/10/2015 with te data Since this date I didn’t receive any ADSL service due to a technical problem and according to your customer service it was a general problem not specially for me After 3 weeks I just receive the service just for 4 days and after this there was no any ADSL service again According to technical support they say it’s not our problem its related to sales department According to sales department they say it’s not our problem its technical support problem They keep fluctuating me between this two department at least for 1 week calling and keep calling and no any result Till now I didn’t have any service from tedat and all of my invoices are paid without any delay I need a serious action to be taken or a formal replay for my case otherwise I will take my serious actions starts with changing the service provider company I will Use my official rights with the law too Complains number 13/10 [protected] 16/10 [protected] 22/10 [protected] 28/10 [protected], [protected], [protected] 10/11 [protected], [protected] 11/11 [protected] 13/11 [protected], [protected], [protected] 18/11 [protected]

No service from 25 days ago ... do many calls .. the only thing i got is " we apologize " and "we excuse " then gave me a time to fix the problem about 4 days nothing happened then i called them again told me the same words and same replies and gave me another 4 days .. i wait 4 days and nothing happened retry calling them and they said the same answers sorry ... 26 th octeber was the previous call they finally determine the problem and promises me really to wait just 5 days and everything will be fine ... the fifth day was yesterday and no service also ... i called them from an hour ago and they continue transfer me from someone to another the duration for the call was about 45 minutes and finally after all of that time they asked me to wait another 5 work days that means to wait 8 days from today what can i do now ... te data egypt is a very very bad company

I am using internet via TEdata company . Since Wednesday I do not have any access to the internet . When I report my problem they know one day after the cause is the telephone center that I am related to has changed the phone number and they didn't inform me . The more unprofessional side of the story is related to the sales department, as it is their job to transfer from the old number to the new one ...the representative told me four days and I will receive my password ... Four days without internet and no one bother himself to solve my problem... How professional TEdata is!

I am not sure if that is the right contact to write to or no, but may be you can forward it to the right contact. You may also find it a trivial story but IT IS IMPORTANT FOR SOMEONE, living in a developing country and simply because this person which is me does not have connection ( i mean to know or is a VIP), my future plans and the moment i came closer to my dream, it is fallen a part because of an ignorant indifferent company. I will write a lot of details and sorry for that but i need to make you feel my feeling at the moment.

I am Egyptian, living in Cairo. I used to live at the out skirt of Cairo but when my whole work and life started to be dependent on the internet and since we had a POOR internet service there, i decided to move with my family to a place near the Center of Cairo and bear to pay almost 70% of my monthly income for the rent. I did that because i had an insight about how my future might be in a developing country. Being a girl in Egyptian society, i cannt travel to work abroad but as an alternative, i spend one year on the internet, the poor one, discovering the online world. As a teacher of the Arabic for the non speakers, i directed my efforts toward the distance learning. I moved to that EXPENSIVE place and i worked harder about 15- 20 hours a day on the internet searching, learning and discovering. I used the internet from a Cybernet because it was cheaper at that time, but after getting my first student, i felt more that i should have a secure connection even if it will take what i earned from this student. I subscribed in the trouble company TE DATA, and i wish i did not. ONE YEAR of BAD service and that affected my work badly and i started to lose students because of the bad connection. I went back to the Cyber after tons of complains to the company to find a way.Then I planned with my friend to start our own website to teach online through it instead of just having a random work. We paid some of our saving to the website then to be more professional we joined a course online with a school in Germany which cost us A LOT ( think of the Egyptian pound VS Euro) but just to be more qualified. So it is getting more prosperous by then. I decided on the 20th February to cancel the service from TE DATA and join another new company which is new and they will try to be good because they are new and so far they are. TE DATA, told me that according to the contract the cancellation process takes max 15days, I took a deep breath and canceled. It is today the 22nd of March, and i only hear " NEXT WEEK", " IN A WEEK". I have to go out in a cafe everyday to work online which i dont mind, but, HOW COME i give a lesson in a CAFE and no quite cafe in EGypt or anywhere, so i have to cancel and cancel but i have to be online too as we are working on filling on the data. OF COURSE, to find a cafe with wireless internet, come on you are in Egypt, you have to go to an EXPENSIVE one. So now i end up with paying at least 40- 60 Egyptian pound a day, simply because i have to work online (search, data entry) at least 10 hours. I have lost my saving and i am not sure i can pay even the rent the coming month.

The reason i am contacting you is that i am going on a sit- in on Wednesday the 24th of March in their main branch in Nasr City, I am sure that they will try to threaten me with being jailed for being trouble maker ( WHICH THEY CAN, i will be myself only, so no body would care about me even if they throw me in prison for months and nobody would know where i would be which is the normal story we hear everyday). But, what i can do, if my only dream to work, just do something i love and now is falling a part.

I will ask them for the last time Tomorrow but then either i will lock myself in a room for ever which i did already for about 2 days now untill i got this idea or i will though my self at the hands of some heartless machine people.

Simply, i am losing my dreams, my 3 years struggle to overcome the bad work situation in my country. PLEASE HELP, iam losing everything, all what i have built and I only know that i have a ceiling above my head till the end of this month only. (PS: I got paid ONLY when i give lessons)