The Eberly Company reviews and complaints

I resided at The Eberly Company’s Studio City property at 4243 Mary Ellen Avenue Studio City, CA 91604 for nearly three years. This property is your typical "eye candy" version: good looking outside but cheap-built, odd-shaped inside. This building lacked noise-reduction insulation and creaked severely all over. You would literally jump from your seat downstairs when someone walked upstairs because of the creaking noise. This would continuously wake-up our infant baby and thus crated great discomfort. These deficiencies would probably be tolerable for another property in another area, but charging $2, 400 per month and presenting this property as “elite” was a big overstatement.
The management on premises was below average too. During my tenancy, they changed three on-site managers, which was a sign of poor hiring skills. I will not comment on the first and the last manager, but the second one was the only one deserving a good comment. She was a single mother and always responded to inquires quickly. However, to our surprise, The Eberly-s fired her several months later without giving her substantial time to find a place to live. She was devastated.
The real nightmare began after I moved-out. The Eberly-s attempted to strip me off my security deposit by deducting for a new carpet ($550), cleaning ($210) and additional rent for one day ($77). In other words The Eberly-s deducted from my security deposit anything they thought they could get away with. This was not a chance with me.
When a demand was made for a full refund they quickly refunded the carpet portion, since they knew that by law they could not deduct money from tenants for regular wear and tear. The charge for “cleaning” was even more ridiculous. The apartment was surrendered very clean and in the same condition in which it was rented to me. The painters were in my apartment on the last day of the move-out to re-paint the place. So the Eberly-s thought they might as well just put the post-painting cleaning bill on my tab. Additionally, they claimed that I lived there an extra day, when in reality I was already living at my new place.
After lengthy deliberations, requests and emails nothing was done on their behalf to cure the situation. Instead, a lame comment like: "This is the best we can do for you at this time" was given to me at the end.
So I sued them in small claims court for these amounts and WON. Even after they LOST, The Eberly-s failed to return my deposit. So judgment was eventually placed as necessary means to recover my money.
The practices of The Eberly Company are absolutely shameful. Beware of this company and be cautious before you rent from them. Do your due diligence by reading the lease contract, ask questions, record evidence (pictures, video) and know your rights.

It's not too often that a complaint board gets a positive "complaint", but I'm the first one to give some positive feedback when it's due. My wife and I moved to LA a few years ago and we moved into a building managed by The Eberly Company. Since we moved in, they have been extremely helpful and have provided us with an incredible building and apartment to call home. We strongly recommend them to all our friends that have moved out here and we plan to stay at our apartment for years to come. All maintenance issues are handle immediately and the on-site and office staff are always friendly and helpful.