Time Life reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Time Life
Welcome to our customer reviews and complaints page for Time Life. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Time Life.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Time Life's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Time Life, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Time Life. Your feedback is an important part of our community and will help others make informed decisions.
Refund scam
My 93 yr old Mom ordered the $200 Bob Hope set in July 2022 and it arrived day after she unexpectedly passed on July 20th. I immediately called Time Life and they said they were so sorry to hear this as she ordered often and they gave me return address to return unopened set to them. They received it in August 2022 and we have called every week for 8 month...
Read full review of Time LifeI cannot do business with this type of company
I placed an order for a cd collection Pop Memories 60's. When I started to place my order, I had given my CC information. This was all automated and they kept prompting me for "other offers" during this whole placement. Then I got a message "System error..please try your call later" and I was disconnected.
I then replaced the order and continued on with how I wanted to be billed. I selected a one time charge of $149.95. Again, the automated system kept prompting you for "other offers' which I kept hitting o for no.
Within the week I saw my debit card charged for $29.99 and also $149.95 for 2 orders. I called customer service who told me that once I give my CC #; the order is placed. I told him about the "system error and try your call later". Is this a confirmation on Time Life's part? He said to send the duplicate back with insurance and delivery confirmation. I did that.
I then sent a copy of my postage that I incurred for this expense $12.45 and that I needed to be reimbursed as it was not my fault that 2 orders went out.
Today I called Time Life and spoke to Nancy who said return postage is not applied (policy). I asked to speak to a supervisor (Frank) who kept telling me refund postage is not applied. I told him this was not my fault and the "system error..try your call later" was not a confirmation of the order. He said he would give me a 10% credit on a future order. I cannot do business with this type of company. I want my postage back.
Rip off
Time life has an order process that does not involve a person. We ordered something that we saw on television but did not notice that the ad said 4 payments. all we noticed as $49.95. When we ordered, it is all machine done. The total price is not quoted until the very end of the process and there is no opportunity to finally accept the sale or not. After...
Read full review of Time Life and 1 commentScam and lies
I ordered music from time life a while ago for my husbands birthday which we received on 3/9/09. Today in the mail I received another packet stating that they billed my account and if I don't like the music I can send it back. I remember the recording going on and on about other offers[automated ordering service]i then hang up and left it there. Now time...
Read full review of Time Life and 2 commentsBilling / Customer Service
I ordered a 16 CD Country Western Set for my father's Father Day gift on 05/27/09. I ordered it online and it did state it was on backorder. Almost 3 months later, I called and the Customer Service rep said it was STILL on BACKORDER and she recommended another CD set. I agreed to the new order to find out they were billing me DOUBLE what the online price was! When I contacted customer service for them to adjust my account, they tell me I have to return the new set, wait for the credit and then order it again!
I will never do business with them again and hopefully this will protect other people from getting ripped off!
The complaint has been investigated and resolved to the customer’s satisfaction.
online ordering is always cheaper.
Bad Business Practices or Incompetent?
I ordered 100 Classics for Relaxation (a 5-CD collection) from Time Life at the introductory price of $9.99. This meant (even if I didn't know it b/c I didn't pay attention when I ordered, but that's my fault) that I was going to receive, and be charged for, add'l CDs from the same collection regularly. Well, today I received my first "add'l CD", which, if...
Read full review of Time Life and 1 commentScammed
I ordered DVD's online from TimeLife.com after I saw a commercial. I called to check on my order since I did not receive any shipping information. The rep verified my order and shipping address. After waiting 2 weeks the order still did not arrive. I called again and was told to wait. I waited & called again. The rep said the shipping address was incomplete...
Read full review of Time Life and 3 commentsGiving a Voice to Consumers
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Timelife is a horrible company to deal with
I strongly advise anybody looking for any of these CD collections to look for used ones or pirated ones anything other than dealing with Time Life they're an absolute crooked company and their customer service people are all like repo Men