TruTech reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about TruTech
Welcome to our customer reviews and complaints page for TruTech. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with TruTech.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used TruTech's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
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Bad product/No Service
I purchased a TruTech 19" LCD HDTV from a Target store back in 7/2009 and it was working fine until just recently the picture went out, just like a light bulb, but the TV is still on with sound. Since the TV only has a one year warranty my next step was to find out if this TV is worth fixing. I kept the box with all the info. that came with it and I called the toll free number, [protected], and only got a recording prompting me to email their tech support. I did on Monday and today is Friday, no reply back. I went online to proview.net and their site isn't much help but I did find a shop and phone number located in Calif in my local area. I called, [protected], and found it to be disconnected so I will drive to the address to find out if company is still there. I'm guessing it won't be but it's worth the try. I will get back with the results, later.
poor quality
I purchased a 32" lcd television from Target that was manufactured in April of 2006 (accordiing to the sticker on the back ) and have had nothing but problems with it since. At first, the volume would randomly adjust itself to the point of being muted, then a large permanent smear developed on the right hand side of the screen ( and continued to grow larger with time ). Suddenly, a couple of weeks ago, it would not power up, and I cannot resolve the problem without having to pay someone to fix it for me. The troubleshooting guide in the manual is an ABSOLUTE JOKE ! No kidding - if the tv won't power up, I should press the 'power' button ? WOW, thanks, I never thought of that ! One would think if they paid close to $700.00 for a product, it waould last more than 2 1/2 to 3 years . Shame on you, Trutech for producing such a sub-par quality product that you WILL not stand behind, and shame on YOU Target, for carrying such CRAP !
The complaint has been investigated and resolved to the customer’s satisfaction.
TV's Did Not Last Year
I bought two new TruTech TV/DVD's last year for my kids at Christmas, and one of them just went out...And from the sounds and video problems with the other one, it looks like it wont last for this Christmas...So instead of getting my kids a tv last year, I'm going to have to buy TWO MORE this year for them...I really wish Target or the company Trutech would...
Read full review of TruTech and 7 commentsLack of Warranty
I too am a victim to Target and TruTech. I bought a 19" flat screen with built in DVD player in Dec 2008. June 2009 the picture was gone but the sound was still there. I tried to get information from Target but was given the run around and told that I needed to contac their hotline to get Tru Tech's contact number. I was connected to a non speaking english speaker at Targets hotline. This person couldn't understand me and hung up on me. Good thing I can't reach through the phone. Target and TruTech are junk and I won't buy at either ever again.
The complaint has been investigated and resolved to the customer’s satisfaction.
tv
In the spring of 2006 I purchased a trutech 26" thin LCD tv. It was manufactured in March of 2006, model #PLV16260. In less than 18 months both the sound and picture stopped working. Now I do not have a tv. As a teacher, I do not have the money to spend on a new tv nor the $1000 I spent on the one I purchased. In fact I used my tax return to "treat" myself. Some "treat". I was amazed when I saw how many complaints there were regarding these products. Are you trying to help any of these consumers?
Sincerely,
Shelley Begin
Josephine Drive
Londonderry, NH 03053
[protected]@sau17.org
The complaint has been investigated and resolved to the customer’s satisfaction.
i had a camra but it did not brake haha i got u didint i
Tv/dvd is grabage
I bought a Trutech Tv/DVD combo from Target and the DVD broke within a month, took it back to the store and they gave me the same tv . I took that home and within 6 months it was broken again, this time the tv would not work, I spoke to the store manager and once again was send home with a BRAND NEW Trutech tv, 3 months later and this piece of crap uis broken again and this time i have no recourse, PLEASE DO NOT BUY TRUTECH, thhey offer no customer serveice, tech support and have zero warranty
Thanks for the info. I've learned a big lesson about the Trutech brand, and you are correct, they are garbage. I've lost money on a Trutech DVD-RW/VCR combo unit. It just died a few months after purchase, and I never even used it to record anything. I don't have the reciept anymore, so there is no way to get support. A Google search reveals that the problem I have is widespread and well known.
Stay away from Trutech at all cost, unless you just like throwing hard earned money in the garbage can.
Fraud & scam
We also bought a 17" TruTech DVD/TV for our daughter for her college dorm, what a BIG mistake! It hasn't even been a year and it just decided to stop working for no reason whatsoever. Did anyone try to contact the Attorney General? I am going to contact him and make him aware of the numerous complaints about this piece of junk! If I find out any info I will post it.
The complaint has been investigated and resolved to the customer’s satisfaction.
a possible solution to trutech mp3 player complaints
This isn't really a complaint but it may help you people with the "defective" trutech mp3 players Go to Google and type in USBDLM, go to the website, download it and follow the help file instructions It took me a while to figure out how to get my "defective" mp3 player to work and this is the software I found turns out all you need is some extra disc...
Read full review of TruTechTV/DVD Player will not work!
I purchased a Trutech T2000 tv/dvd from Target for my daughter last Christmas. By April it was not
playing dvd's. After a complete runaround with Target to determine the manufacturer, it was past the date where anyone could assist. The Target Customer Service number took down the information, however, they had the usual "there is nothing we could do about it!"
Target, you need to stop selling this worthless product. Trutech is giving you a bad reputation--your buyers need to "wake up" and find a different supplier! I spoke to the local store manager, he was cordial, however my television/dvd player is still not working! Very frustrated and I had higher expectations of Target!
yeah concidentally i just posted another mesg ... Target is far turning into a K-mart :(
DVD player on tv broke!
I received a 13" Trutech TV/DVD player for Christmas 2006. I was watching a DVD last night 9/28/07 and the DVD player acted like the DVD had scratches on it and it froze. I tried to clean the DVD and replay it, but the DVD player did nothing. I tried to put in another DVD... nothing. It just broke. I can not find a website to find out how to get this fixed and from the complaints on this website, I don't think it is even worth it.
The plastic casing started getting very hot after repeated use and is now melting. Each time of use is apx 30 min.
PURCHASED A 32" FLAT SCREEN TELEVISION LAST DECEMBER. BROKE IN NOVEMBER. TARGET NOLONGER SELLS THIS BRAND. I HAVE SPENT 4 HOURS ON THE PHONE AND STILL NO RESOLUTION. THEY GAVE ME A TELEPOHNE NUMBER TO A COMPANY WHO REPAIRS THEM. WHEN I CALLED THEY SAID THEY DO NOT. THIS IS A TOTAL RUN AROUND AND RIP OFF. I WILL NOT SHOP AT TARGET AGAIN. I WILL ALSO TELL EVERYON I KNOW. I HAVE A PROSCAN TV IN MY FAMILY ROOM IT IS 15 YEARS OLD- NEVER HAD ANY PROBLEMS WITH IT. TRUTECH SHOULD FOLLOW THEIR LEAD WITH QUALITY.
I bought a Trutech tv/dvd combo and not even ONE WEEK after I purchased it the TV would randomly turn off. In order to turn the TV back on, it has to be un plugged and plugged back then, then turned on! The tv will do this ALL THE TIME! Sometimes it will go an hour with out turning off but some times it will turn off every 5 seconds! How annoying to miss your favorite tv show or the best part in a movie! DO NOT buy this product! It is cheaply made and target will not refund!
TV does not turn on. Beware!
Used 2 times door wont open this is junk don't buy this dvd player!
My and my mother bought three trutech tv's on this past Friday. My mother opened a charge account just so that she could purchase these
items. We got them home and they are showing very dark images. We went back to the store on Saturday for a return but they refused to take them back. Per the manager that we spoke with on Saturday these items were sold as it items. The manager that rang up the purchase did not release that information to us. If that was the case we would have never purchased these items. I am letting everyone know to never purchase anything from TARGET. I will never shop there again. I am planning on letting our Attorney Generals office know about the bad business that Target is doing.
VERY UNHAPPY CUSTOMER!
I have a tv dvd pvs21175s1 I need the pcb LS1704073-00-gp
to replase
can you help me trutech?
I bought a 32' ' flat screen trutech. The television will not turn on and target has told me they cannot help me. There is nobody that can fix it because they can't get parts for it. Trutech is helpless, this is ridiculous. Can I get your help. And don't buy at target
We also made the mistake of buying on of these pieces of junk from Target and guess what? Within a few days of the warrantee expiring the sound went haywire, growling and hissing to the point that we could not understand a word being said. I installed a new cable, but it didn't help. We would strongly suggest that anyone considering an under-the-counter TV/DVD player to look elsewhere. This Trutech product is not worth the price or the trouble.
Are you sure the sleep timer or 'turn off ' timer is not on. That happened on a set I purchased and that was the problem. Read the manual to find out about your timers. Good luck!
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Trutech 15" TV does not turn on after 9 months. Get red light when I first plug it in. I push the power button on the tv or on the remote and the red light goes off for a couple of second then comes back on and stays on, no picture, no sound. My mistake was trusting Target...NEVER AGAIN!
the stupid thing just stopped working all of a sudden. i got it from target and im pissed. what a waste of money. i dont have my receipt either so im screwed out of $30. i am going to print out these complaints and write a letter to the manufacture. this ### a rip-off.
TruTech 17inch monitor tv/ dvd broke with in 7 months of purchase!Dang; I threw away the box and Target doesn't sell that model anymore! Too bad... kids mad at TruTech! peace out~
I purchased a 512 MB MP3 player and it will only let me load the player half way with music and it tells me that it is full. Yet when I go into properties it shows that only half the drive is being used with 81 songs on it all MP3 format. Can I increase the capacity to use all the space.
I bought a tv from target 19 inch flat screen from trutech and it broke within 6 months. I see on the website this is common as many other have had this issue with trutech and target. Just want to add my name to the list of complaint telling people not to shop there.
In a couple of months after purchase it is hard to turn TV set on.
The model 17" LCD TV PVS31170S1. I have to push the "On" button several times. Sometimes I can hear the sound but don't see a picture. After 10-15 pushes the picture comes on. Now a DVD disc fell inside the TV. Poor cuality,
On several local channels at different times of the day, a large blacked out rectangle appears and obscures the picture on the TV! It will not go away for about an hour or 2 sometimes! How infuriating! And there is no one to ask about fixing this problem.
I just bought the Trutech mp3 player, downloaded all songs, copied the mp3 read... writing and done... but when I go to listen... NO FILES! This is junk!
I too purchased a trutech 20" television/dvd combo from Target. Although the television works very well, the remote control no longer works, and I have no control over the volume control or the dvd controls. Target as usual refuses to address this problem, and I cannot get another remote.
I bought the most affordable MP3 player and behold I received a product that is worth approx. 10.00. I paid over 50.00 for this and haven't used it a full six months (2 seasons). I do not have money to throw out the window for the usage and satisfaction of a product if it is not shooting at least a par.