United Relocation Van Lines reviews and complaints

First let me start by saying that Eric was one of the most knowledgeable individuals we spoke with during the research phase of our move from Naperville, IL to Kennebunkport, Maine, yes we moved from one extreme to another. We were moving from our families estate that we had lived in for over 50 years as a family and then for 18 years with my family and it was time to downsize. We left a 7, 500 square foot home in ILand purchased a smaller yet still large 5, 000 square foot home in Maine and needless to say there was an abundance of knick knacks and other items collected over those years to be packed and moved. We had 3 major movers come to our residence to quote us and while they were very professional with the exception of one whom took 7 days to call us with the estimate despite phone calls to their office seeking the quote, we opted to move with United Relocation Moving Services due to the comfort level we felt after speaking with, Eric S. we had exchanged several emails, along with a few phone conversations going over the other estimates from the companies that visited our home. There were many items of note that required special care in order to be moved, including but not limited to, a Steinway Concert Grand piano that has been in our family for 90 years, 3 arcade sized games, 2 pinball machines, valuable antiques, 2 motorcycles, etc. We needed the moving company to build specialty crates for those items and with united relocation, they had a professional crating company come to our home 72 hours prior to the pack and load date, build the crates to specification and then the movers would simply have to load them onto the truck. Scheduled pack day was Monday May the 3rd and Tim and Mark came early in the moring and had 4 hired men from coincidentally one of the moving companies we had to our residence for an estimate and they put on a show. Tim began with an inventory list of every single item, 3 other of the men began packing literally within 5 minutes of showing up and they tore that house up in a good way. Keep in mind, we were moving over 30, 000 pounds worth of items that had been sitting in the house for years and years and these guys came in and knocked it out in 3 days between the packing and loading. Having never moved before we had really no idea to expect and this company really over exceeded our expectations of what a professional moving company should be and do. The quotes for the move varied by company, $40, 000 from one, $29, 000 from another and $33, 000 from a third, as $31, 000 from start to finish and they earned every single dollar. They came with a semi truck and a large uhaul sized truck and managed to make it to Maine 5 days after the pick up. All those items and we had 2 damages, a mirror and an antique clothes hamper both of which were paid by Tim when he arrived in Maine. We are not moving again god willing, but anybody that we know looking for a mover will get united relocation phone number and information.

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I also had a bad experience with United Relocation 7302 Crain St NIles IL.Job#562033.I paid them 2x the amount they originally quoted.Some of stuff got loss and fee things broken.Called every week for 6 mos.Left messages with Nickole, Never called me back.Last message I left I told her she had no problem with my money.Never heard from them.

I went on an interview with this company in Feb. 2010, and of course I was hired because I had a nice voice and trust me I genuinely am. I was trained to take a quote a program on every computer in the " office " (3) Total. When I was hired by Jasmine the OWNER and her husband Adam both from Marraco, a month after our training and booking moves for the next month I started realizing what I had gotten myself into, they lie, first of all they only have one truck, their contract is a complete scam. The company is under some made up name because they have a lot of people sewing them. I found a whole bunch of paper work along with " Jasmine's real name just in case she got fishy with my paychecks but I spoke to my mom and decided to quit not lone after. They rip off and now are no where to be found, If i could help any of you by giving a description her name in order to find her and help you get you money back I'd be happy to help. I know I didn't hurt any of you since I only worked there for a month. but did book like 16 moves . Please contact me, chicchikio4o7@live.com

I AGREE I HIRED THIS COMPANY TO MOVE ME FROM NEW YORK TO NORTH CAROLINA, THIS IS AN AWFUL COMPANY TO DEAL WITH. THEY ARE VERY NICE AND PROFESSIONAL UNTIL THEY GET YOUR MONEY. THEY WERE HOURS LATE TO PICK UP, YOUR 100.00 DEPOSIT IS NOT REDUCED FROM YOUR TOTAL. THEY CHARGE YOU FOR TAPE (5.00) A BOX (10.00) SUPPLIES YOU NEVER ASKED THEM TO USE. MELISSA, JASMINE, THE WHOLE CREW VERY UNPROFEESIONAL, LIARS, SCAM ARTIST. PLEASE DO NOT USE THIS COMPANY THERE ARE MANY OTHER TO CHOSE FROM. THERE IS NO SUCH THING AS AN EARLIER BOOKING CREDIT. DON'T BELIEVE THE ADVERTISEMENT ! THEY RUN THE SAME SCAM ON EVERYBODY!

this is really nauseating!
the goverment do nothing to protect the citizens from racketeers like this.
too bad victims did not record them on video for more exposition and awareness

I had a horrific experience with United Relocation Vanlines, and worked with some of the same personnel listed here, including "Jasmine." My moving day ended with an alarmed new neighbor calling the New York Police Department on my behalf. The driver, "Adam, " had been shaking my boyfriend by the lapels in an attempt to wrest a contract from him. Adam ran off when he heard the police were on their way.

The day of the move, the driver phoned me saying that his truck had had a mechanical difficulty, and that he was running three hours later than our agreed start time. When he showed up, he gave me a sheath of papers to sign. He shoved his cell phone in my face, saying the minutes were ticking away while I read the fine print of the contracts. The contracts he asked me to sign were different from what had been e-mailed to me and confirmed by Jasmine on the phone, including new $75 charges per flight of stairs. My boyfriend and I were moving from Connecticut to a walk-up building in Manhattan.

I had a similar experience to other customers -- the use of twenty rolls of packing tape, wrapped in a very wasteful way over blankets around a few large pieces for a one-bedroom apartment. I was charged $5 per roll of tape.

When we arrived at our destination five hours late, my boyfriend had to leave to work a show. As soon as I was left alone with the driver, he refused to move our things unless I would give him $100 more than we had agreed. He said that my deposit was to make sure the truck showed up, and didn't count toward the moving fee. (I had been told by Jasmine that my deposit would be deducted from the fee.) Though Adam and his assistant, who spoke not a word of English, had taken their time wrapping everything carefully, lingering outside the truck enjoying the Diet Cokes I gave them, searching our destination by GPS on the aforementioned cell phone despite the directions I had printed for them, the driver said that we were running beyond our time limit. He threatened to move my dead mother's heirlooms to a warehouse in NJ if I didn't give him more money.

It started to snow. I called the company and tried to reach Jasmine. "Leesa, " who sounded an awful lot like Jasmine, said that her supervisor wasn't there, and that any issues I had with the contract would need to be resolved by the driver Adam. I told her that Adam was the problem. She was silent and disconnected the line. I called my boyfriend, begging him to find coverage at his job and help me deal with these criminals. I went to the ATM and gave him $100.

Adam moved one-third of my belongings and then stopped. He said, "Do you think I'm stupid? I kept all your valuables in the back of the truck. You will need to give me more money. Me, I would never hire movers. I do it all myself. I have a pregnant wife in another country. We need the money." I'm not paraphrasing. What he said is seared in my memory. He said, "Call your husband, boyfriend, whatever. I need to speak with the man."

I saw some mysteriously wrapped furniture items, clearly not mine, belted into the far end of the truck. I imagine that someone else had sacrificed these ghostly pieces in a previous scam. I returned to the ATM and gave him more cash. I moved as many of the smaller items as I could, bruising my knees on the metal floor of the moving truck, and nearly slipping on the metal stairs. When Adam saw that I was helping, he said I was not allowed in the truck with my things.

The old Pennsylvania barn wood bookshelves and coffee table arrived with dark stains of dirty snow-water. Again, Adam shoved the new contracts in my face, and tried to force me to sign, claiming that it was illegal for me not to sign. The contract added $700 for additional time, stairs and packing material. I refused to sign and tried to shut the driver out of my building as my boyfriend returned.

My boyfriend put the contract in his jacket pocket. "We're not signing, " he said. When Adam grabbed my boyfriend by the lapels and shook him, I screamed for help. Four new neighbors from separate first-floor apartments opened their doors, as did someone across the street. (New Yorkers can have amazing solidarity.) One young woman asked, "Do you need me to call the police?" "YES, " I said. The driver ducked out of our doorway and drove away.

The NYPD called United Relocation Vanlines from my apartment. The police confirmed the company's address in Jersey City. I let URV know that I had cancelled my credit card, and that I expected a full refund of my deposit (which of course never happened). "Leesa" apologized and said that the company didn't do business this way, and that they had hired Adam as a contractor but "didn't really know him."

Though I disputed the charge on my credit card, it was never refunded and I was informed that I would need to seek other avenues to dispute the charge since the vendor "had performed promised services." I would be charged interest if I didn't pay the credit card company.

I wish I had seen the October post (our move was in December of 2009) and dearly hope that the Better Business Bureau or whoever can help will put the criminals at United Relocation Vanlines in prison for extortion.

I hired this company to move me from MA to Texas. They gave me a binding quote. When they arrived, all of the items they loaded onto the truck were on the quote. Any additional items were loaded onto a trailer that we drove down ourselves.

The guys took items out of the basement as we watched, to take to the truck and load. Only to find out later that the items were left in the back yard in the rain and never loaded onto the truck.

To top this all off, after they got my items loaded into the truck (which I already had packed in rubber bins before they got to my house), the 1 english speaking mover pulled out an additional piece of paper for packing materials. Though I had all of my bins taped up, he said they had to use their own tape to make sure it was "secure". They used 46 rolls of tape because each roll only had enough tape on it to handle one thing. THEY CHARGED ME $5 FOR EACH ROLL OF TAPE USED.

In the binding quote it said that moving blankets are supplied at no additional charge..as well as packing and wrapping .I figured they would use the blankets to wrap around furniture, washer/dryer, etc. They used it for the furniture but used their boxes and taped them around the washer and dryer and TV's. I paid for the boxes but then was suprised with $100 charge for each TV they wrapped (3 TVs total). He said it was because that type of wrapping is considered "crating the items" and they charge additional for that.

I had to give them 60% of the quote given, plus write an additional check for $609 for packing materials and "crating"?

During our drive down to Texas we receive a call from Linda in their management office to tell us we will have to pay them an additional $6000 or so before they will deliver our items. She said that they should be charging me $1800 more than that but she was going to cut me a deal! They also requested it as cash or money order only.

She stated that the binding quote we were given DID have all the items listed, however they calculated the wrong cubic sq footage in order to ship the items listed.

We asked to speak to the owner and were told he did not speak to customers as he does not have time to deal with these types of issues.

Linda said I had to make a decision by 5pm (keep in mind at this time it was 4:55pm) or she was going to tack on the additional $1800 .

We've had to contact the police, the attorney general the BBB and are now having to hire an attorney to get all of our household items back. BEWARE OF THIS COMPANY! If you're looking to make a local or a long distance / interstate move, I WOULD NOT USE UNITED RELOCATION VANLINES.

My wife and I purchased a new home in Decatur Georgia and we looked online for moving company quotes and ratings. We were contacted by several companies, and after some research, we decided to go with United Relocation Van Lines located at 913 Montgomery street, Jersey City, NJ 07306. We were dealing with a female representative named Jasmin and she quoted us$1660.03 to move our belongings from our house in Connecticut that we were selling to our new house in Georgia. She informed me that all packing would be free and that all blankets, toll, wrapping, unwrapping, loading, unloading, disassembling and assembling would be in included in the price. I asked if they sub contracted as I did not want my stuff being moved from truck to truck and person to person and my things potentionally being lost. Jasmin assurred me that they did not subcontract.
I agreed to hire United Relocation Van Lines to move my things. I gave then a $100 deposit put on a credit card to hold my moving date which was set for November 2nd, 2009. My wife and I did our own packing as we did not fully trust them to pack our things properly. We called Jasmin a month before our move date to inform her that we packed our own things and to remove some items from our moving list. We gave her the revised list, and it brought our price down from $1660.03 to $1448.63. She e-mailed me the new price and I saved it in a folder with the old quote. Everything was going well, until our move date arrived. On our move date, November 2nd, we were called by the mover at 9:45 am to inform us that he would not be there at 10 am. Our time slot was between 10 am and 3 pm for the mover to be there. He told us that if we had any errands to do, for us to do so because he would not be there until 3pm. We appreciated the call and did run the errands.
He then called us at 3:15 pm to tell us he was running late because his last job took longer than expected and that he was "on his way" to us right now and that he would be there at about 5pm. I was okay with that because everything was packed and moved to the living room, so all that had to be done was to move it onto the truck. The mover called back at 5:30 to let us know he was caught in traffic and that he would be there soon. I asked him where was he at that moment, he told me he was crossing the George Washington Bridge. I was astonished and let him know that he was supposed to be here already and that he wouldn't be here until about 9pm. He then requested we delay the move until the next day November 3rd. I told him I would call him back. I spoke with my wife about it and she said that maybe it would be a good idea because he would probably be tired and we didn't want him doing a quickie, sub par job and ruining our stuff, but that we would have to be compensated. I called him back and told him that I would be expecting a discount because I had to reschedule the flights for my wie and I as well as our dogs # times because of the movers tardiness. The mover told me that I would be very happy. So we agreed and the mover said that I would be the first job of the day and that he would be there at 9am sharp the next morning.
The next day, we were up at 7am to get ready to finally be leaving cold Connecticut for Hotlanta. The movers did not show up at 9am as promised. I called him at 9:30 am and was informed he was almost there, he showed up at 10:30 am. Upon arrival, he inspected our things and told us that the representative that we were dealing with had under priced us and that it would cost more than the $1660.03 that we were originally told. I informed him that the price had changed because we had taken things off the list and that it was now $1448.63. He to;d me that it was IMPOSSIBLE to get two quotes because their computer is only programmed to give one quoted price per customer number. I asked him if he was positively sure about that, and he told me that he was. When I showed the two different prices that I had on the company's official letter head, he said that he didn't understand. He informed me that it would now cost $2100 to move our things. I told him that's not what was agreed on. When I tried to get in contact with the representative at the company headquarters, the line was busy.
After two hours of back and forth with the mover, and busy signals from the headquarters phone, he informed me that he would have to go to his next job because he didn't have time to waste waiting on me. I reminded him that I waited for him for a day and a hour because he was late and that the least he could do was wait for me to get in touch with the office to figure out what was going on. After another hour of not getting through to the office, we decided we had to go with them because we had no other choice. My wife read the contract and read a part that said that we could be charged more upon delivery. We informed him that we noticed this and he said not to worry because it's not a contract, even though it clearly states contractual agreement on the front. When we pointed that out, he said not to worry because this company doesn't do that. We then stated that he was trying to insult our intelligence as my wife is the Vice President of a Wall Street financial bank, and she specializes in proof reading and drawing up contracts. So what we did was have him write that we would not be charged anything more and that $2100 was the final price, which he did. Our things were loaded onto the truck and we were told we had to pay 60% now and the other 40% upon delivery.
After calculating the 60%, we were to pay $1260. I informed him that I would be giving him $1160 as I paid $100 on a credit card. He told me he had no record of that and that he would talk to the people at the office about it and that it would be deducted off the 40% to be paid upon delivery. After he was paid, I immediatly called the office, and lo and behold, I got a ring, after the money exchanged hands, but no one answered.He loaded up the truck and left. My wife and I left to New York to spend time with our families before we left to go to Georgia. We arrived in Georgia on the the 5th of November and received a call from the mover and he informed us that the amount due upon delivery would be $1540. I asked him how was that the case when I paid 60% already and that I only owed $740 when you take into account my $100 credit card deposit. He to;d me he doesn't know about any if that, that he's only going by the paperwork that was given to him. I told him we would deal with it face to face when he arrives. He arrived the next day and to my surprise, he wasn't an employee of United Relocation Van Lines. He worked for a sub contracting company called XPress Movers. As stated before, I asked if they sub contracted and I was assured that they did not.
I began to talk to the new mover about what was going on, and he was very nice, professional, and understanding. I called United Relocation Van Lines and spoke to Jasmin, who was very rude, a big difference from the first time we spoke when she wanted my business. After a brief 5 minute conversation, she ended the conversation with this..." Either you pay or we'll sell your stuff in 30 days". I spoke to the mover, whom she called as soon as she ended our conversation, and he said he was sorry to say that he would have to put our stuff in storage and give us 30 days to pay or they would sell our stuff. I had a lot more than $1540 worth of things on there, so I paid the $1540 to get my stuff off the truck. The movers were nice enough to move some of the heavy items upstairs to the bedrooms, since they did not work for United Relocation Van Lines, they were not bound by the contract that I had entered with them.
I called Jasmin to ask about the $100 deposit, when I told her it was me, she hung up and didn't answer the phone when I called back. I called her the next day to inform her that I would be making a complaint with the Better Business Bureau. She said that she didn't care and to call whoever I wanted to. I made the complaint to the BBB and the moving company had 30 days to respond to my complaint. The moving company did respond in 30 days and their respond was that they needed more time because the truck that made my delivery wasn't back yet. The truck that made my delivery 1) wasn't one of their trucks and 2) had left my home over a month ago, so I didn't understand what they were talking about. I informed the BBB that I was not satisfied with the company's response. The BBB informed me that they do not pursue the matter legally and I would have to get in contact with the New Jersey Division of Consumer Affairs, Division of Consumer Protection. If that was the case, I could've skipped the whole BBB process and went straight to the next step.
PLEASE, I FOREWARN YOU, DO NOT USE UNITED RELOCATION VAN LINES IF YOU DO NOT WANT TO GET SCAMMED, ROBBED, DISRESPECTED AND LIED TO. AGAIN THE ADDRESS OF THIS SCAM MOVING COMPANY IS...913 MONTGOMERY STREET. JERSEY CITY, NEW JERSEY 07306.

this person is complaining about $100 they charged extra? not 1, 000. i dont think she was really scammed by a real moving company scam artists.