Univision MasterCard Prepaid Card reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Univision MasterCard Prepaid Card
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Univisiontarjeta is a scam.
Univision prepaid card which is issued by the Bancorp Bank is a complete scam! I received my school refund onto my univision card and went to pay some bills but my card kept declining. I called and they said they had restricted my account. I have had this card for almost 2 years and never had one problem. I sent in my ID like they requested and I kept calling to follow up. After calling and calling they told me they decided to close my account and that my account was NOT eligible for a check refund! Now my money is stuck in there and I have no clue how to get it back. I even went a step further and sent them my school documents about my refund. I hope that I can find out something soon. How can they keep your money?
The complaint has been investigated and resolved to the customer’s satisfaction.
Univision Card Services is committing a fraud against the consumer.
On 9/5/13 I purchased a Green Dot MoneyPak for $250. I then loaded the funds onto my Univision MasterCard Prepaid Card. The next morning I received an email that my account had been suspended because of suspicious activity. I called their customer service dept. and was told I needed to send them documents to verify my account. I sent a copy of my state ID, social security card, a billing statement, my most recent tax return as well as a copy of my Experian credit report. I was then told to call back in 3 business days. After 5 full days I called again and was told they needed more time and I should just call back in a few days. On 10/23/13, I was told I needed to resend my documents because they were “not clear enough.” I did exactly what was asked of me and later on that same day I received an email acknowledging the documents and stating “The department in charge has reviewed the documents you sent and the resolution is that the account will remain closed” this was sent by Marlon of Univision Cardholder Services. I then called Univision and a person who identified himself as “Alex” confirmed that my account was now closed and I would now need a verification letter from American Express to have my funds returned to me. I explained to Alex that American Express was never used and the account was loaded by a prepaid MoneyPak. I was then told that their verification department did not accept my documents and I needed to “go to the Police Department or Courthouse and get a letter from them verifying my identity.” I had to remind this person that I have already submitted a valid ID, social security card, tax return and credit report to them. After being placed on hold again the “Customer Service Agent” apologized and said he was wrong about what I had to do. He then informed me that I would not be able to get any of MY MONEY back. I was never given a reason and when I asked to speak with “the department in charge” I was told that wasn’t possible. I then asked to speak with a supervisor and Carolina just gave me the same lines I had gotten before. She indicated that MY MONEY would be sent to the State of California and I had to claim it from them. I pointed out that Univision's terms of service agreement clearly states, “In the event that your Card Account is cancelled, closed, or terminated for any reason, you may request the unused balance to be returned to you via a check to the mailing address we have in our records.” When I asked them to close my account and mail me a check for my remaining balance, they refused. She stated that my account is not closed but rather just suspended and will continue to be charged a monthly service fee of $9.95 every month for as long as there is a balance. When I asked when they would send my balance to California she could not give me an answer. When I asked to speak with anyone from the United States who could assist me, she gave me a fax number. When I asked for the name of the person I spoke with earlier she said his name was Jairo, not Alex as he stated. I have continually been given inaccurate and confusing information from this company. So as of right now I am currently stuck in limbo with no foreseeable way to get my money returned to me. After 58 days, 263 minutes on the phone and 9 emails for verification documents I still have not been given any explanation as to why my account had been suspended and closed. Univision Card Services is committing a fraud against the consumer. Through unfair and deceptive business practices they are pilfering from the most financially vulnerable. Avoid Univision MasterCard Prepaid Card- the most unethical and corrupt card service there is.
Univision MasterCard Prepaid Card is a SCAM
On 9/5/13 I purchased a Green Dot MoneyPak for $250. I then loaded the funds onto my Univision MasterCard Prepaid Card. The next morning I received an email that my account had been suspended because of suspicious activity. I called their customer service and was told I needed to send them documents to verify my account. I sent a copy of my state ID, social security card, billing statement, tax return as well as a copy of my Experian credit report. Then on 10/23/13, I received an email from Marlon of Univision Cardholder Services stating “The department in charge has reviewed the documents you sent and the resolution is that the account will remain closed.” I then called Univision and the rep identified himself as “Alex” confirmed that my account is closed and now I needed some type of verification letter from American Express Bluebird to have my funds returned to me. I explained that American Express had never been used and the account was loaded by a prepaid MoneyPak. After being placed on hold I was then told I needed to “go to the Police Department or Courthouse and get a letter from them verifying my identity.” After reminding this person I have already submitted a valid copy of my ID, social security card, tax return and credit report I was told that their verification department did not accept them. After asking for more details on this letter they wanted from the Courts or Police I was then put on hold again. When the CS rep returned he apologized and retracted everything he had told me before and told me I would not be able to get my funds at all. I was never given a reason and when I asked to speak with “the department in charge” I was told that wasn’t possible. I then asked to speak with a supervisor and Carolina told me the very same thing. She did add that the funds would be returned to the State of California and I must claim it from them. I pointed out in the terms of service agreement it clearly states, “In the event that your Card Account is cancelled, closed, or terminated for any reason, you may request the unused balance to be returned to you via a check to the mailing address we have in our records.” When I asked them to close my account and mail me a check for my remaining balance, they refused. She stated that my account is not closed but rather just suspended and will continue to be charged $9.95 every month as long as there is a balance. When I asked when they would send my balance to California she could not give me an answer. When I asked for the name of the CS rep I spoke with earlier she said his name was Jairo, not Alex as he stated. The documents I have submitted are all valid and accurate but told they are not acceptable. I have continually been given inaccurate and confusing information from customer representatives. So as of right now I am currently stuck in limbo with no foreseeable way to get my money returned to me. After exactly 263 minutes spent on the phone with their Customer Service department and 9 separate emails for verification documents I still have not been given any explanation as to why my account has been suspended and closed. All I do know for certain is that they refuse to send me money that I have legitimately loaded onto my account. Any assistance in this matter would be greatly appreciated.
Thanks (______ _______) for all your help.
I Win. FU Univision..
Joseph beatty. Please guys don't ever think of getting univision prepaid mastercard! please don't bother getting one. They don't really know what they are doing. Their customer service are the dumbest in the world because they sound like sleep talking when talking. They don't know [censored]. Please for your own good sake don't ever get univision prepaid mastercard they are 100% fraud. They gonna put a block on your card for no reason and then ask you to send almost all your entire ids. Dont trust them with your money so don't trust them with your ids. I repeat they are full of headaches and crazy people. Don't ever think of getting univision prepaid mastercard and if u have already gotten one pleaseeeee destroy it right now because u definitely going to regret and their customer service are dumb. I just lost 400.
I RECENTLY GOT A CALL CLAIMING THAT I QUALIFIED FOR A GRANT FOR 9, 000 DOLLARS FROM THE GOVERNMENT, SO LIKE A DUMMY I SENT 200 DOLLARS THROUGH MONEY GRAM TO RECIEVE A GRANT FROM THE NEW YORK FEDERAL RESERVE, AFTER NOT ONLY GETTING RIP OFF FOR THAT, A FAKE CUSTOMER REP TRIED TO GET ME TO SEND AN ADDITIONAL 300 TO PAY FOR THE MONEY TO BE SENT TO ME THRU WESTERN UNION. PLEASE DONT FALL FOR THIS TRAP. THE NUMBERS THESE FRADULENT CALLS CAME FROM ARE [protected], [protected]. PLEASE SEND ME INFO ON HOW TO CATCH THESE PEOPLE. MY EMAIL IS DAVINJONES2@GMAIL.COM OR DAVIN.JONES@NAVY.MIL
DO NOT PURCHASE THIS CARD. DO NOT SEND ANY FORMS OF ID TO THIS CARD SERVICE CENTER. It is Fraud not only to take your money but to steel your identity
This card I a total scam and the stores selling this card in sure are aware of this but could care less what I need to know is how to report the stores selling this card and the card in not expecting to get my 300 dollars back at this point but id like to stop this from happening to another innocent victim of fraud
Same happenned here. My direct deposit was suppossed to be in my account on Friday and wheey todn I realized it wasn't there I called customer service. They told me that they were doing an update on their system and it will be reflected later. I check later that day and still wasn't there. I called again and they told me the same story. I checked back Saturday the money wasn't there, when I called I was told the bank doesn't work on weekends but assure me that by Monday the money will be available. Monday comes I checked again money is not there. Called them back again and they told me that I had to wait until midnight for the money to be available. Today is Tuesday checked back again and money is not there. I called and asked to speak with a supervisor that basically told me the same story that their system is updating and direct deposits are not being reflected on the account as of yet and he doesn't know when will be available. Sweet! I just lost @ 500.00 I earned in a week. This is fraud! I don't even know what to do, or where should I file a complaint.
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Total Scam and the government agencies do nothing.
Call a credit card counseling agency. They can help you resolve the issue to eliminate some of the debt but you will have to pay them for the help to get out of the big bill. Credit card companies know the laws of ins and outs of credit card debt. Good Luck! Lexington Law is a credit counseling company who may be in your state.
On 9/5/13 I purchased a Green Dot MoneyPak for $250. I then loaded the funds onto my Univision MasterCard Prepaid Card which is issued by The Bancorp Bank. The next morning I received an email that my account had been suspended because of suspicious activity. I called Univision Card Services and was told I needed to send them documents to verify my account. In total, I have sent them a copy of my state ID, social security card, a billing statement, my most recent tax return as well as a copy of my Experian credit report. I was then told to call back in 3 business days. After 5 full days I was told they needed more time and I had to call back in another 48 hours. Then on 10/23/13, I was told I needed to resend several of my documents because they were “not clear.” I did exactly what was asked of me and later on that same day I received an email acknowledging the documents I had sent and stating “The department in charge has reviewed the documents you sent and the resolution is that the account will remain closed” from Marlon of Univision Cardholder Services. I then called Univision and a person who identified himself as “Alex” confirmed that my account was now closed and I will now need some type of verification letter from American Express to have my funds returned to me. I explained to Alex that American Express had never been used and the account was loaded by a prepaid MoneyPak that I had purchased with cash. I offered to send the receipt as proof. I was then told that their verification department did not accept my documents and I needed to “go to the Police Department or Courthouse and get a letter from them verifying my identity.” I then had to remind this person that I have already submitted a valid ID, social security card, tax return and credit report to them. After being placed on hold again the customer service agent apologized and said what he had told me beforehand was wrong. He then informed me that I would not be able to get any of my money returned to me. I was never given a reason and when I asked to speak with “the department in charge” I was told that wasn’t possible. I then asked to speak with a supervisor and Carolina just gave me the same lines I had gotten before. She indicated that my money would be sent to the State of California and I had to claim it from them. I cited the Amendment and Cancellation section from the Cardholders Agreement that clearly states, “In the event that your Card Account is cancelled, closed, or terminated for any reason, you may request the unused balance to be returned to you via a check to the mailing address we have in our records.” When I asked them to close my account and mail me a check for my remaining balance, they refused. She stated that my account is not closed but rather just suspended and will continue to be charged a monthly service fee of $9.95 every month for as long as there is a balance. When I asked when they would send my balance to California she could not give me an answer. When I asked to speak with anyone from the United States, she offered me a fax number. When I asked for the name of the person I spoke with earlier she said his name was Jairo, not Alex as he stated. I have continually been given inaccurate and confusing information from this company. So as of right now I am currently stuck in limbo with no foreseeable way to get my money returned to me. After 52 days, 263 minutes on the phone and 9 emails for verification documents I still have not been given an explanation as to why my account had been suspended and closed. Univision Card Services has wrongfully seized my funds and is committing fraud through their unfair and deceptive business practices.