Univision MasterCard Prepaid Card reviews and complaints

Univision prepaid card which is issued by the Bancorp Bank is a complete scam! I received my school refund onto my univision card and went to pay some bills but my card kept declining. I called and they said they had restricted my account. I have had this card for almost 2 years and never had one problem. I sent in my ID like they requested and I kept calling to follow up. After calling and calling they told me they decided to close my account and that my account was NOT eligible for a check refund! Now my money is stuck in there and I have no clue how to get it back. I even went a step further and sent them my school documents about my refund. I hope that I can find out something soon. How can they keep your money?

On 9/5/13 I purchased a Green Dot MoneyPak for $250. I then loaded the funds onto my Univision MasterCard Prepaid Card. The next morning I received an email that my account had been suspended because of suspicious activity. I called their customer service dept. and was told I needed to send them documents to verify my account. I sent a copy of my state ID, social security card, a billing statement, my most recent tax return as well as a copy of my Experian credit report. I was then told to call back in 3 business days. After 5 full days I called again and was told they needed more time and I should just call back in a few days. On 10/23/13, I was told I needed to resend my documents because they were “not clear enough.” I did exactly what was asked of me and later on that same day I received an email acknowledging the documents and stating “The department in charge has reviewed the documents you sent and the resolution is that the account will remain closed” this was sent by Marlon of Univision Cardholder Services. I then called Univision and a person who identified himself as “Alex” confirmed that my account was now closed and I would now need a verification letter from American Express to have my funds returned to me. I explained to Alex that American Express was never used and the account was loaded by a prepaid MoneyPak. I was then told that their verification department did not accept my documents and I needed to “go to the Police Department or Courthouse and get a letter from them verifying my identity.” I had to remind this person that I have already submitted a valid ID, social security card, tax return and credit report to them. After being placed on hold again the “Customer Service Agent” apologized and said he was wrong about what I had to do. He then informed me that I would not be able to get any of MY MONEY back. I was never given a reason and when I asked to speak with “the department in charge” I was told that wasn’t possible. I then asked to speak with a supervisor and Carolina just gave me the same lines I had gotten before. She indicated that MY MONEY would be sent to the State of California and I had to claim it from them. I pointed out that Univision's terms of service agreement clearly states, “In the event that your Card Account is cancelled, closed, or terminated for any reason, you may request the unused balance to be returned to you via a check to the mailing address we have in our records.” When I asked them to close my account and mail me a check for my remaining balance, they refused. She stated that my account is not closed but rather just suspended and will continue to be charged a monthly service fee of $9.95 every month for as long as there is a balance. When I asked when they would send my balance to California she could not give me an answer. When I asked to speak with anyone from the United States who could assist me, she gave me a fax number. When I asked for the name of the person I spoke with earlier she said his name was Jairo, not Alex as he stated. I have continually been given inaccurate and confusing information from this company. So as of right now I am currently stuck in limbo with no foreseeable way to get my money returned to me. After 58 days, 263 minutes on the phone and 9 emails for verification documents I still have not been given any explanation as to why my account had been suspended and closed. Univision Card Services is committing a fraud against the consumer. Through unfair and deceptive business practices they are pilfering from the most financially vulnerable. Avoid Univision MasterCard Prepaid Card- the most unethical and corrupt card service there is.

On 9/5/13 I purchased a Green Dot MoneyPak for $250. I then loaded the funds onto my Univision MasterCard Prepaid Card. The next morning I received an email that my account had been suspended because of suspicious activity. I called their customer service and was told I needed to send them documents to verify my account. I sent a copy of my state ID, social security card, billing statement, tax return as well as a copy of my Experian credit report. Then on 10/23/13, I received an email from Marlon of Univision Cardholder Services stating “The department in charge has reviewed the documents you sent and the resolution is that the account will remain closed.” I then called Univision and the rep identified himself as “Alex” confirmed that my account is closed and now I needed some type of verification letter from American Express Bluebird to have my funds returned to me. I explained that American Express had never been used and the account was loaded by a prepaid MoneyPak. After being placed on hold I was then told I needed to “go to the Police Department or Courthouse and get a letter from them verifying my identity.” After reminding this person I have already submitted a valid copy of my ID, social security card, tax return and credit report I was told that their verification department did not accept them. After asking for more details on this letter they wanted from the Courts or Police I was then put on hold again. When the CS rep returned he apologized and retracted everything he had told me before and told me I would not be able to get my funds at all. I was never given a reason and when I asked to speak with “the department in charge” I was told that wasn’t possible. I then asked to speak with a supervisor and Carolina told me the very same thing. She did add that the funds would be returned to the State of California and I must claim it from them. I pointed out in the terms of service agreement it clearly states, “In the event that your Card Account is cancelled, closed, or terminated for any reason, you may request the unused balance to be returned to you via a check to the mailing address we have in our records.” When I asked them to close my account and mail me a check for my remaining balance, they refused. She stated that my account is not closed but rather just suspended and will continue to be charged $9.95 every month as long as there is a balance. When I asked when they would send my balance to California she could not give me an answer. When I asked for the name of the CS rep I spoke with earlier she said his name was Jairo, not Alex as he stated. The documents I have submitted are all valid and accurate but told they are not acceptable. I have continually been given inaccurate and confusing information from customer representatives. So as of right now I am currently stuck in limbo with no foreseeable way to get my money returned to me. After exactly 263 minutes spent on the phone with their Customer Service department and 9 separate emails for verification documents I still have not been given any explanation as to why my account has been suspended and closed. All I do know for certain is that they refuse to send me money that I have legitimately loaded onto my account. Any assistance in this matter would be greatly appreciated.