US Tech Support reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about US Tech Support
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Fraudulent accounting practises
On 4/9/13 I received an e-mail that my subscription to MyCleanPc has been renewed. Upon entering the licence code in the activation field the program would not unlock. After several attemps I went to the www.regnow.com website to look up my order, to find that although I was billed $39.98 my receipt said total $0.00. I did a search for mycleanpc.com and called the company on 5/26/13. Told the rep the activation code did not work. She said I needed the newer version of the software and the asked if I had any problems with my computer. Naturally my answer was yes and before I knew was sold into the $99 program with monthly recurring charge of $14.95 for online support and online backup. I didnt want the monthly charge but was told I could cancel it exactly 30 days later if I chose to do so. I called back 32 days later and was told no refund possible. The $99 program break down is as follows:
Live tech $99, Online backup $0, PC Optimizer $0, Early detection center 4 $0.
So they took my $39.98 and gave me a licence code that did not work then gave me a receipt for $0 then sold me another $99 of product that by the way include the PC optimizer (formerly known as mycleanpc) for $0 (even though I paid $39.98). I was told that upon my termination I would not have access to any of the product line including the PC Optimizer. I terminated the contract anyway since I dont want to be in business with shady companies that has shady practices. If I have to pay $180 per year just to keep my computer running then Id rather buy a new laptop every 3 years which will be way better value. Why would you want to pay for online backup when you can get it free through microsoft? Read their cancellation policy after the fact, you can cancel at any time but if you are in the 30 day window you bought yourself 30 days of service, so you have to cancel before the next billing cycle.
The complaint has been investigated and resolved to the customer’s satisfaction.
misrepresentation of services
I used a service represented as Double My Speed.com in 2012. I was happy with the service that I could totally
handle myself without a "live tech" or remote services. So in 2013, I thought it a good idea to continue so I paid their fee.
I never agreed to their 19.95 monthly fee for tech support. I thought I still had services for the 99.00 to be able to clean up
my computer on my own for instance unwanted adware, etc. Wrong, if you want to clean anything up you have to pay the
19.95 more a month for their "live tech support." This was competely misrepresented to me. NEVER AGAIN...CAN'T
TRUST SERVICES OF THIS TYPE, ETC.. THEY HOOK YOU IN...THEN SOCK IT TOO YOU WITHOUT AUTHORIZATION.
I live in Texas and these foreign ###s are calling me 6 -8 times per day from two different 'numbers', one is a 0-----0 number and the other is a long number starting with a V. I have told them nicely and not so nicely to quit calling me. They tell me my computer has a dangerous virus and try to get me to let them access my computer. They don't say anything about charging. They say they represent Microsoft and are trying to fix these problems. I have gone off on them, each time madder and madder, and they just laugh. Today, I kept them on the phone for a good 20 minutes just messing with them until they finally hung up. I got the USTechSuppt number after asking the agent at least 20 times to give me a call back number in case we got disconnected. The agent each time acted like he didn't hear me and continued with trying to get me to give him access to my computer. Finally, he gave me the number. Oh yes, Monday, I will be calling the FTC, the BBB and Texas Attorney General!
99% of these 'services' are nothing more than a way to steal your money. Make sure you complain, and report these people to the FTC and the Better Business Bureau in your area. If you chose to you could probably take them to small claims court and recover what you lost. If you need computer help, go to a mom and pop shop in your area. Support local business, and do NOT go to a place like Best Buy...they aren't much better, and they are way, WAY more expensive for what they do.
Make sure you read all the documents before you sign anything.
If people were more proactive and fought these kinds of rip-off-artists maybe we wouldn't have so many.
Good luck...REPORT them please.
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