Uverse reviews and complaints

Uverse bills have been creeping up and lately they have been dinging us with late charges - twice in the last three months. We pay our bills on time and always have. They try to blame it on the Post Office but we mail our bills in (so we are Old School but hey, we pay our bills!). Normally they are nice to work with, but I got the Mother of All Attitudes from one of them today. Arrogant, condescending and not at all helpful. When I told her that I was sorely tempted to switch back to Time Warner, which I sincerely am contemplating, she said "fine." I didn't use any bad language and I didn't yell - promise - but this heifer was so full of herself it was infuriating. Kept my cool but if this is the kind of jerks they are hiring, I'm done with them.

Ordered install of AT&T Uverse. Tech arrived Thursday Jun14th. Suppose to take up to 4 hours. It took 7. When he left the phone and internet did not work. Called Friday---talked to several people---was disconnected from twice "by accident". Called Saturday. Called Sunday. Phone and internet came back on late Sunday night Jun 17th. DSL email account I've had with them for 5 years did not get rolled over into the UVerse account. My DSL account is inaccessible and tech support was not able to do the rollover. This whole process from start till now has been abysmal. I am checking out another phone/internet provider option. As soon as I get my equipment I have ordered and contact the other provider for install, I am dropping AT&T. The only thing I've got from UVerse was 4 days of screwed up phone/internet and a lost e-mail account. Nice Going!

I moved from Louisville, KY to West Palm Beach, FL about 3 months ago. I called to have my Uverse services transferred. I was told that I could not have Uverse at my new condo in Florida. They said I could have DSL. I asked them to cancel/transfer my account (basically whatever they needed to do to get internet at my new location). I did receive the new DSL service but they failed to cancel my services in Louisville, KY. I called back multiple times because I continued to receive a bill for Uverse. I talked to multiple people who told me it was taken care of yet I continued to receive a Uverse. I have since cancelled all services with AT&T due to lack of customer service, training and horrible internet service/connection. The people working there have no idea what they are doing. I talked to the 6th person on this today and I have been told it has been taken care of. I'll believe it when I see it.

I will never again use AT&T and I encourage everyone else to look for a different service provider.

We have been trying to get UVERSE installed since 1/6/10. On 1/6 the inside installer was to show between 9-11AM and did not show until 5:35PM and was unsuccessful in getting it to work. He called in a ticket and said that UVERSE would be out on 1/7/10 to fix the connection. Never Happen, No Call, Nothing! I called NO SERVICE at 5:11PM and after being on the phone for 30 minutes, they said a new appointment is set for 1/26/10. I said it was unaccepable and he (Rick) told me that is the way it is! I asked to have my DSL with ATT back and after being on hold so long, my cordless phone went DEAD and they did NOT call me back when they had my cell phone! On 1/8/10 a technician showed up at our door and realized that he had to go to the box down the street to switch it back to DSL and then I finally had internet back on 1/8/10. Jan 27, Cory, an outside technician from UVERSE comes and says he has the UVERSE lines tested and working and switched off the DSL to UVERSE thus no internet connection. Corey stated that UVERSE internal technician would be out that same day to set the UVERSE up. UVERSE never called us. We called UVERSE at 7:11PM and spoke to Dan in Arizona who promised that the installer would be at out home on 1/27/10 between 9-11AM. NO SHOW again, NO CALL from UVERSE again! We called UVERSE customer service (HA) at 11:10AM and spoke to Brian and said there was a facility issue (that was the issue on 1/7/10) and that he would get a supervisor to call us back ASAP. NO CALL BACK again! Jan 28/10 we spoke to Crystal at 3:45PM and the install date changed to a ridiculous 2/8/10 and that a supervisor would call us. NO CALL AGAIN! We need our old DSL ATT back since no UVERSE. No one is helping or understands the issue.

For the last couple weeks the Uverse service has been bad. Thare have been so many service drop-outs that watching TV or using the internet have been difficult. Trying to find an email address to send them a complaint is almost impossible and when you do find one, you get no response. In the past I have considered getting their phone service too, but with so many service drop-outs, I am very glad that I never did it.

Thanks - those are good ideas - we use the window envelope that UVerse provides so I don't think that is what is going on in this case. I think I do need to find a better way to see that they get their money on time, but I posted my complaint to see if others were having my same problem and also to "vent" about the awful customer service (or lack thereof) I received yesterday. Thanks again for sharing your solution.

Check the address. If there is some small error, or the address has changed, your mail will be routed to a regional sorting center where it will wait for somebody to look up the correct address. I pay my bills on a cash back credit card - instead of paying for postage. Then I use a bank transfer to pay the credit card, no postage, no fees.

And one more thing, we have never been late in paying until something odd has happened twice in the past three months. Both payments that they said were late were mailed at least 10 days before payment was due.

No, the check was mailed in on May 21 and wasn't due until June 1st. It hasn't cleared the bank, so obviously, the check either hasn't arrived or for some reason, UVerse hasn't cashed it. Regardless, I didn't need a heifer or anyone else treating me as if I were a deadbeat. We have been UVerse customers for more than three years and have never missed a payment. And that's the rest of the story.

You are paying late. You are trying to wait until the last possible moment to mail in your payment. It's like when you were in school and didn't study until the night before the test. The heifer didn't need to talk to you about anything. Mail it in on time or pay the fee. The heifer at Time Warner will tell you the same.

I switched from Comcast to AT&T to save money, better equipment, and a better connection because "the wire to your home is not shared with others".
Well, it did't pan out because of the extremely poor customer service. While Comcast has greatly improved theirs, when compared to Comcast, it's night and day.
The first week I had to call 4 times to have a technician come out to fix different thing Besides the ungodly amount of time on hold, and then talking to someone in broken English, the information given was not correct. One day we were not able to connect to anything. No phone, internet or TV. Get this...the broken English guy ended up telling me that it was a state wide failure and they were working on it. I asked him several times if he was sure it was a statewide issue and that nobody had service. Over and over he told me that was true. For a day and a half I had to use my cellphone. My dog had run away that day and the phone # on the tag was my home which of course didn't work. As a result, between time on hold and all the calls I had to make I went over my minutes to the tune of $60. I called to tell them get a credit I was told by the "supervisor" that they don't do that. I got the address and was told I had to write and send via snail mail to the corporate office. How archaic! What are they thinking?
I'm seriously considering going back to Comcast. I think I made a big mistake.

We scheduled uverse service which was confimed via a telephone call from At&t, a postcard from At&T, and an email from At&T. A tech never showed after waiting all day. Called At&T and they said they don't know why but our install date was moved for 2 weeks down the road after we already waited for 2 weeks in the first place. They had no reason why or why no one bothered to call us. We were already nervous about leaving our current provider and after reading all the complaints, cancelled the service and stayed with our current provider. Thankfully, I hadn't stopped our other carrier.

I signed up online and was to get $250 back in rebates and as of today I only have received $150 of it. I have called several times and they keep telling me that I have to wait a month for it to show up. I signed up for uverse and it was to be installed on the 18th of August, it was finally installed correctlly August 29th after all of my other services was disconnected by the uverse tech. I went without any service at ll for 4 days and then I pretty must conncected everything myself and told them not to send another tech out, becaue I was tired of taking days off and noboy showing up or them coming out and still not knowing what to do to get it up and runnig. After that it took another 10 days to get my home phone back up and working, because I just told them to connect my old serviceback up and they did that. When I called and complained about it, I was told that I should wait until the new year to get the home phone because it would be better then that it was at that time. I have beenvey upset with the install and someof the customer service. I would call in and try and get my service up and running and I wd just ask to speek to a supervisor so I can get going and they would help me for a few and then if they had to call me back or wait because we had to wait for a tech to come bak out they would never call me back and then when I called them I would be placed on hold for sometimes as long as 20 to 30 minutes. SO I guess I will be calling back in the morning to see how many more months I have to wait to get my other $100.

Uverse kept claiming I was behind on payments. Despite having paid everything in full in June, when July's payment came it did not reflect the payments made (3 weeks prior). I paid the past due amount assuming that the corrections would show up in billing the next month, and in August, it listed as a total of $406.69 due by the 19th reflecting no corrections. Uverse then disconnected my service despite the fact that I had called to resolve the revolving billing issue on the 23rd. They then demanded the full $406.69 to restore service, which I could not pay in full at the time. ATT then cancelled my service 8 days later on the 31st. I called them on the 4th to pay the full past due amount and was told I would not have service reinstated as it was already cancelled. My only recourse is to A. Take my equipment to UPS by the 9th or be charged an additional $550 on top of the $406.69 in dispute and B. Re apply for service albeit with a security deposit and credit checks and there is no certainty I would be allowed service. I have been a loyal Uverse customer in good standing since it was introduced, as well as a 4 year ATT wireless customer. I feel this situation is unwarranted and abusive.

My wife had a stroke...and she is close to being legally blind. She can see the picture on television but not the small words. At&t u verse "constantly" messes up her "personal viewing choices set up". Why is it called "Favorites" when they change it almost every day on you! She has trouble and aggravation "every" day trying to get to/find her channels (sometimes only to listen to) them. It is wrong that I have to filter out all these (completely useless channels/half in foreign language recently)...it is beyond wrong, it is cruel! Please tell me a way (or devise a way) (not hard to do) to keep her favorite list "her" favorite list (and not your suggestion list)...without having her get all upset and without me stopping what I am doing each time to put things back in order! Please do your advertising for new channels somewhere else and please stop putting on more and more and more foreign channels on "my" television package...PLEASE! Thank you.

I had att uverse and switched out of necessity to Comcast. I'm not saving any money, even with the sign on "deal", and even worse, I got stuck with an old, useless DVR that records two shows at a time and is already half full with barely any shows recorded on it. I am paying the same amount as customers with new boxes! I don't care if dish goes out often at this point- I hate Comcast so much I'll use anyone else.