Vacation Services Of America reviews and complaints

My wife and I accepted their offer of only $30 for $130 worth of show tickets in Branson. Quite a deal and we thank Vacation Services of America and VPG for that. The fellow at the ticket office who encouraged us to take the offer said the presentation would be informative, friendly and no high pressure. Baloney. Later we found out these folks were referred to as "body snatchers". If we had it to do over however we would have paid for the tickets ourselves. The close at the end of the presentation was very high pessure and their closers are well trained. Their initial claim was we could get everything from cruises to condo rentals to air flights at "cost" and avoid the 30 to 150% middle man mark-up. They started with the program being worth $10, 500 but we could get just the features we wanted for $5, 600 plus $199/year. After saying no 3 times to two different closers the initial charge dropped to $1, 000. I still said no because because I had no idea if their claims were true or not and I didn't think travel agents and internet sites commended 30 to 150% mark-up. I also hate offers that they pull if you walk out the door. The agressive close made the whole experience very unpleasant and I would think some couples agreed to pay just to get the heck out of there.

There is no bigger scam than the BBB. If you want an A+ rating all you have to do is buy one. I am a member with V.S.A and I dont know why anyone would travel without them. Get off your couch and take your wife out and do something. You only live once.
You should do your homework before you comment on something. Check out this link, it will explain the BBB. http://cincinnati.com/blogs/tv/2010/11/12/cincinnati-bbb-on-2020-tonight/

OK AGAIN NOW ...REALLY ...

You are pitching a fit about what ...VTC having a A+ ON BBB?

i have been scamed by these people its time to get together and sue them call me @[protected]

SO BECAUSE HE GAVE YOU A EXTRA YEAR PAID CAUSE OF THE PRICE NOT BEING CALLED TO YOU WITHIN 24 HOURS OR THE FACT THAT YOUR COMPLAIN ABOUT A PROGRAM YOU HAVE NEVER USED ?

We went to a presentation also this weekend. Everything was great at first-friendly, offered coffee, whatever we needed. After the promotion they gave us the price of $11, 995 for the club with $389 closing and $199 yearly rates. After several times of lowering the price, the final price was $1000 with no fees, just the yearly dues. By this time we had said no several times and my husband was ready to go. When standing up and putting chair under table, he hit the table. The salesperson (nephew of owner he said) called security and said my husband was throwing chairs and wanted us escorted out of building. When we were separated by the security guard, the salesperson called my husband a "dick". When he turned to ask him about it, we were told to keep going and had the door shut behind us. We did get our tickets for the show, didn't really think we would. They were there when we went to pick them up.

Would never set in another presentation of any kind again.

After looking online later, I find that there have been many unhappy people with this company. Some just for the rude employees and alot for not getting what they thought they were purchasing.

I hope anyone going to Branson in the future will avoid this company. The tickets aren't that expensive for the hassle you will get from the company.

My husband & I were in Branson last November. Thinking we were fairly intelligent people, we attended the sales pitch for discount tickets to Silver Dollar City. Our 30 minute sales talk turned into at least 3 hours. The guy doing the presentation was very good at his job. We are 72 years old, and do not have the money to spend on something like this. They made us feel like we could go some places we had only dreamed about for a fraction of the cost. I think they must have put a spell on us, because our brains just kind of quit working. We were thinking "wow, we would finally be able to do some of the things on our bucket list", forgetting the fact that we had to pay back over $4000, plus the annual fees! We are so stupid. We have kicked ourselves a thousand times since then, and would love to know if there is anything we can do. If anyone does file a class action suit, count us in.

I was recently and employee of vsa sister company I.T.S. and wow that was an experience i will never forget. My first comment is a company is only has strong as it's leaders, and the person that put the GM Dwayne Smalls in charge does not know anything about running a successful business. He lacks the education, knowledge of running the company. He uses profanity and treats too be-little the staff. He shows favoritism and abuses hes power by having what i have witnessed has unethical sexual relationship with staff. I witnessed before i quit him hire a girl with no knowledge 3 days later he is taking her too lunch and bringing her home and the next week she been promoted to his PERSONAL (###-sistant). The company will never go any where when your employees are constantly threatened and demoralised. MS

Is there any way to get out of a contract after the 3 day time limit. The charge is still on my
credit card and has not been paid by me yet. What are my options. I would like to hear some
suggestions.

The sales presentation all sounds really good, the 90 min. required turns into 'no way can you leave until you say yes, and sign papers! (Kids were waiting to go to Silver Dollar City and it turned into a 2.5 hr. entrapment.) I should have recognized the red flags, but I guess I got caught up in wanting it to be true. Of course being able to save enough to actually be able to go on some nice vacations was tempting. So, I didnt' have the money to pay but a $400 deposit, with the understanding that I could pay the balance after we got home from the trip. After we got home, I checked the reviews before I called to pay the balance. Of course seeing the multiple pages of "Stay away" "SCAM" "Fraud". I didn't send the remainder. I called, but was told that I needed to talk to a supervisor, that was conveniently 'Out' I left the message that I would not be completing the transaction. I wanted the membership canceled. (I would have liked the $400 returned, but it was pretty apparent that not being there to be a thorn in their side--that wasn't going to happen--so it was an expensive lesson, but could have been much worse.) I did also send a letter, because you should do these things in writing!
It has been over a year ago that we were in Branson, today I receive a letter stating that our membership is 'seriously delinquent' This company certainly has gull. They should just be happy that we didn't get a class action law suit together, that is what my husband is now wanting to do!

Thank God for the Internet!. My girl friend and me were in Branson for a vacation. Its a wonderful place lots to do and great people but VSA is a blemish for sure. We took the discounted tickets and agreed to the presentation. It starts off with some interesting information on how timeshares make money and I found that educational. The offers on the wall they showed of discounted trips looked good as well. They spoke of how they do all this at cost and cut out the middle man for you. Sounding great. Then comes the 10 grand price... that was enough to have me run out the door but they keep talking. After the first sales person leaves your table, a person who you thought was just another "sucker" comes over and sits down saying they just want to visit with you. They keep you from talking among yourselves till the next sales person comes over. That person offers you a better price at 5500... then if that does not work they give you the "bottom line" price of 4400. We still said no. The last person was the "manager" he listed to us and then said that he could offer us the employee price of 1995.00 That seemed reasonable based on all the savings we could get if we traveled just once a year. I decided to say yes. Looked over all the paper work and was a little apprehensive but thought I would give it a try. They did say the membership could not be used for 7 days and they did say the cancel period was three days. I signed the documents put the charge on visa and we left. After getting back to my condo I thought I should check it out. I found complaints all over the net from the BBB postings to this board to other boards. I said NO this is not for us. We wrote up the cancel letter and took it to the office the next morning.
The folks who were all so nice and smiling were now in a new mode. I was introduced to a man named TJ Nobles who demanded to know why I was canceling. My letter stated that I did not need or would offer any reason. He asked me four times why I wanted to cancel. I kept saying I did not want to say. He called me rude. He called me a "smart guy.” I kept smiling. He wanted all the contracts that I had been given copies of. Now anybody knows that you can keep a copy of anything you signed but this jerk demanded my copies or he said he would not give me my money back. Since I had already photocopied the critical documents I gave them to him. He refused to give me a document saying that they agreed to cancel. What he did do was write on my cancel letter than they agreed to refund money in seven to ten days, but to show how uneducated these con people are, he spelled “received” as “RESIVED" He tried to bait me into a argument and I admit I almost took the bait and told him that this was going to get nasty and I might have to whip his hillbilly butt. Well he got red but me being 310 pounds probably kept him from doing something stupid. I left with my letter and called my credit card company. They assured me they would follow thru and make sure the charge was not processed and asked that I give them a copy of the cancel letter. Had it not been for research I too would have been taken. These folks are a mess. Smiles and promises but its all a fraud. As many people reported the deals they speak of are not there but you cant know that till after the three day period..

By taken the travel out of the package is how it got lowered,
4 weeks in timeshare would cost you thousands ...why judge something you haven't even used ...and do it for your kids give me a break if they have alz why are they on a sales presentation?

We also went to the presentation in Branson. I have been in the travel industry for almost 20 years so I felt familiar with some of the companies they spoke of.
The presentation was pretty good and they were up front that the cost was 10, 384.00. This did not include the $149.00 yearly fee. Some of the vacation deals were great. We listened through the whole presentation, had sat through one interview prior, and then had two more sales people make their pitch. The rate started at 9999.00 plus paperwork fee that pushed the total to 10, 384.00. We told the 3rd guy it was out of our budget and wrong time of life. He immediatley asked if we golfed/no then asked if we owned RV/no. He deducted $4000.00 from the package, now we are down to 6384.00. Still not feasible. On comes the next sales lady, she was doing our exit interview. Of course, more questions. Through these questions, knocking off 6 weeks of prereseve weeks at the condos they represent, this left us with 4 weeks a year. Also, it only allowed us to add 8 family members but she told us to we could change family members anytime we wanted. Now the price was down to 1500.00 for the membership. We still said NO! Makes you wonder who really gets the money. In less than an hour the price went from over 10, 000 to 1500.00