VSNL reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about VSNL
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Unable to Send or Receive Emails - Interaction id with Tata Cust Care - [protected] & [protected]
Dear Sir / Madam,
This is regarding my VSNL A/c [protected]@vsnl.net in the name of Mr. Uma Shankar Almal which has a validity date of 01/09/2014. I am not able to send or receive any emails on this email id. I am facing this problem since the last 4-5 days. Everything was working fine before.
I am not receiving any emails even on webmail. Also, I am getting below error message when I am trying to send an email from the webmail -
SMTP authentication unsuccessful Or your account is suspended
When I send an email to [protected]@vsnl.net from any other id, I am getting the below error message -
Delivery to the following recipient failed permanently:
[protected]@vsnl.net
Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the server for the recipient domain vsnl.net by in.mx1.mailhostbox.com. [115.114.58.8].
The error that the other server returned was:
554-5.7.1 : Recipient address rejected: USER IS SUSPENDED
554 5.7.1 Please see http://support.mailhostbox.com/email-administrators-guide/error-codes for explanation of the problem.
I am not able to receive emails even on my Microsoft Outlook.
I have been calling the customer care since the last 3 days and I got 2 interaction numbers i.e. [protected] and [protected]. There was no complaint registered under this interaction and on both occasions the customer care representative stated that there was a problem in their system due to which the complaint cannot be registered.
On my request to speak to a senior, the call was not transferred stating that everyone is busy with other customers.
I have been using this email id for a decade now and it was really very surprising at the level of service I got from the customer care. It was unprofessional and did not solve my problems.
I am really facing a problem since this is my official id and since I am not receiving emails, this is hampering my business immensely.
I look forward to hearing from you as soon as possible.
I appreciate your immediate action to my request.
Thanks & Regards,
Urvesh Almal
The complaint has been investigated and resolved to the customer’s satisfaction.
Not been able to activate my email id from last 3 months
i have an email id [protected]@vsnl.com which was converted to post paid account by giving my credit card details. as when my card expired in October, 2006, i got my new credit card, due to which vsnl deactivated my email id.
i checked with VSNL customer care they said that i need to sign a form with my new credit card details which they will send in a weeks time, I asked them if i can go to the vsnl office Delhi and do the same personally. but after a month i called them again and they again said that they will send or somebody will come and collect it personally. i asked them that if i can go to their office and do the same they insisted that they will send the form and has to be collected by them.
when i started fighting customer care then they ask me to go to vsnl delhi office sign up the form. Now i went to VSNL delhi office on 28th Dec. 2006. an signed up the form with my new card details and in the evening i got an SMS confirming that my account has been activated, but it is still not working. i had been calling them continuously but nothing has been done till now. they always say it will take 48 hours.
Now i have already incurred loss to my business for this email id not been working from oct. 2006. As i a channel partner with Rediff i get all my mails, alerts reminders on this email id. i had missed a renewal reminder for a domain for which i had lost a client as the domain was taken over by someone else..
I had been calling them again and again and now they say it may take 5 days. They have no commitments till date.
I have some software purchased and registered with this email id which i need to activate using this id. I am unable to use my software which i will have to purchase again today if this id does not start. My work is getting delayed due to these softwares. Suggest do not use VSNL!
Dear Sir/Madam,
Kindly help in tracing my lost mobile, the details of which are as under.
Name: C.Shatrughna Kumar
Address: H.No.[protected], Road No.3,
Plot No.20, Sowbhagyapuram,
R.K.Puram, Hyderabad, 35
Phone Model:Nokia 5800D-1 NMS Red
Make:Nokia
Last used no: [protected], [protected], [protected]
Email for communication: shatru.chilumula@gmail.com
Missed date 07/03/2010
IMEI No. [protected]
Thanks and regards
Shatrughna kumar
Contact no:[protected]
Dear Sir.
This is abdul aziz pathan. As we all know the tata having a very strong brand name and there is no question in it. but the thing is that i m a customer of your tata broadband services in my cyber cafe since last 2 years. From last 5 days i did complain on your local network station, people was come but they are not a efficient still i face the same problem which i have previously. i don't know whats going on your organisation. people are not do services to the customer. Also i put my complain on your webmail id but that was waste of time and my work. so i will now take the help of your blog. i hope from your side that u do something better for me to continue my business. i lost my business because of your employee leniency. How it goes in TATA i don't know. I think you know the customer value because u also having a business. Customer is King. plz do something. i have put it my complain number below
31-10-2008 Compalin 7578428. I hope u give me a reply on my mail id as soon as possible. E - mail id : hafiz_only@yahoo.com. My cell number is [protected] . regards
abdul aziz pathan
ahmedabad
Three days before we gave a complaint regarding internet connection problem, but still there was no solution given by you so take necessary steps inorder to set right the problem as earlier as possible
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This is in regards to my net connection which i bought for my home ,of VSNL of a 6 month package. From the day first I am facing problems, most of the times the net doesn't works and if it does the speed is v slow. After repeated complaints the company is not responding.