Web-Detective.com reviews and complaints

I used the 'free search' and paid a fee for the 3 day trial which i cancelled in 1 day. I did not authorize a charge of over 38.00 from my account.

WEB DETECTIVES IS A BIG SCAM! I was trying to find a missing family member and signed up for the 3 day trial for $2.95. Web detectives says they found a possitive match. The family member poped up as well as his mom, dad who are (deceased )and brother as close relatives. I was convinced until I had to pay more money (49.95 ) in order to get an address an phone number for the missing relative. I knew something was not right! I stopped there an didn't pay the (49.95). However I am concerned because I cancelled the 3 day subscription today and after reading everyones comments it seems as though they are still being charged a monthly fee. It seems as though when we are signing up for the $2.95 trial we are really signing up for a Privacy Chest Newsletter also that we might not recieve any way. So Im guessing we have to call and cancel the Privacy Chest Newsletter too ! [protected] and I think you have 30 days to cancel from the day we signed up for the trial.

I know someone that sign up on here, and they didnt find who the were looking for.However they still got charged that monthly fee even though they cancelled!
Watch and pay attention to what you are looking at on the world wide web, you will be SCAMED and SUCKERED into something you dont want or need!

I to fell into the "Web" of web detectives,
Before I joined I tryed there "search" and screen said"Positive Match" so like anyone I paid, Bad idea, After paying did the search again, No Match is what I recieve'd, I called Customer Service and they told me we cant be absolute, ok fine but dont put a positve match if there isnt one, So I canceled on the spot, Thanks for letting me vent, Tammy

While I know how you feel about not being able to find a cancel option within a site. However, I was able to find one as soon as I pulled up their website and read through their terms. While it probably a little bit too late, as it is past your 2 days. But here is the cancel option: http://www.web-detective.com/cancel.aspx

When you want to look at canceling sites during a trial. You really need to look everywhere and I mean everywhere. They do tend to hide them at times. Usually their found within the terms page.

And on the legal note. You really can't do anything there. While you say that you didn't authorize the charge, you did. When you signed up for the site, you are entering an agreement with them, unless YOU cancel.

Hi, My name is Kelly. I paid for Web Detective life time membership like 20 years ago. I had contacted them at one point because my log in didn't work. I got a new password. It worked but, again when trying to log in years ago however. I can't seem to find the site to log in. Doing research in trying to figure out who to contact for access to my account. Have you found out any information on your lifetime membership you can pass my way.

Thanks,
Kelly Cook

This says it is a web site that says it can find phone numbers for you--when it couldn't find anything I decided to try my own name and it and it couldn't find me either! This web site does not seem to do what it says it will. DO NOT USE WEB DETECTIVE!

i paid for life time membership to.I think we got ripped off
margaret

I have the lifetime membership but I can't find the website, when I try to log in, it says website not found.Oh well, another one bites the dust.
Tom

I want to cancel my subscription. I thought I purchase a 1 time trial and can't stop the charges. I can't seem to sign in to contact anyone to cance.

I want to cancel my order #[protected]

Why cant I log in-

I was searching online records and found several that offered free credit report(s). Next thing I know I'm getting a charge from out of the country from a company name I do not recognize. Enrollment was not authorized by me. As I searched online to see if they were legitimate, I ran across many other complaints about the company and similar occurrences. "razoreye.com" or "web-detective.com" is a scam and a sham! Karen W in Seattle.

I was needing information from outside U.S.A.

I could not find the information that I wanted, I am canceling my trail membership ending with card # 4495, transaction # [protected]. I no longer want your sevices and do not want anymore charges on my card or to be billed for any services. I started my trail on 10/10/08 and wish to end it on 10/10/08. You may reach me via email or [protected].

I could'nt find the information I was looking for, and I'am requesting a cancellation on my membership ending with the card #1301/Transaction#[protected]. I'am done with my trial membership, I do not wish to continue with your services at this time. Membership started on the 09/22/08, and I'am requesting termination as of 09/25/08. If you have any questions you can reach me via email, or by calling me at home#[protected].

I stupidly signed up for Web Detective on September 24, 2008 without checking out the site first. Afterwards, when I tried to access the infomation that they TOLD ME THEY HAD, I couldn't access anything that was helpful. It was then that I saw I had used up a certain number of searches for that day (something I hadn't seen in the sign up info). When I got out of the website and tried to go back, I noticed all the complaint websites regarding Web Detective. I immediately called my credit card company and cancelled my card (the original 4.90 charge was pending, and I am willing to pay that--if nothing else than for my own stupidity). I tried to call the number to cancel, but all the voice told me was to e-mail my cancellation to the address given. I did that, but after reading all the above complaints, I have little hope that they will cancel my subscription. This place should definitely be shut down.

I signed up for what I believed was a 3 day trial for $ 2.95. My charge card statement had charges of $39.95 twice for Web D Pro and $ 38.83 for the The Privacy Chest. When I contacted them, it was the same routine, that they had me on the fine print and have a page that points to it all with red arrows. It is a Canadian company, so I guess the US FBI internet scam group cannot investigate them, but I don't know.

cancel now

I too have been had I got my bank statement last month and I cancelled my account I got this months bank statement and was billed again whats up with that

My story is the same as the above stories. I wanted to check on a person that I knew had been arrested several times. The Web-Detective site showed it had information on this person. On August 8, 2008, I took out a $2.95 trial membership. After much searching, the final result was there was nothing on the person I was searching for. I was not pleased. I also was not aware that two searches are the daily limit. On August 10, 2008, I cancelled the trial membership via e-mail using the "unsubscribe". I did not ask for a refund on the $2.95 that I had paid. On August 14, 2008, my bank showed a deduction in the amount of $37.00 for a monthly membership payment for Web-Detective. I was peeved! Then the circus began. I spent the entire day, literally, trying to get this resolved. I could not get through to a human via any phone number I ran across. Finally, after many e-mails that I sent, a person called and said that they never received my "unsubscribe" notification. I was told to copy and paste my copy that I had unsubscribed and e-mail it. I could not fax it. Neither my spouse nor I are computer savvy enough to do this although we tried to figure it out for over two hours. I received an e-mail that my e-mail had been received but, there was no attachment. From then on, I never spoke to another human - I could not get through to a human or by insisting through e-mails that someone call me. The last e-mail that I received stated that all memberships (Privacy Chest?) had been cancelled but a refund would not be forthcoming. Now, I was p_ssed! The next morning, August 15, 2008, I went to my bank since I had used my debit card to purchase the trial membership. After looking up the $37.00 charge and making a phone call, I was told that this charge had raised some eyebrows because the transaction had come from Australia. I was also told that I had been called to authorized this transaction but, the caller could not get hold of me. (I question this because I had been home all day, I have call waiting and an answering machine.) It was recommended that I cancel my debit card and get a new one and register a complaint regarding this transaction at the bank. I did this. The bank credited my account the $37.00 within four days. I spent less than 1/2 hour at the bank taking care of this mess. When I got home, I sent an e-mail message to Razor Media starting offf by saying, "Is this a scam?" and ending it by stating, "You ought to be ashamed of yourself!" and a whole lot inbetween. I have not received a reply back.

I have never posted a complaint on-line before. I have never had any problems like I did with Web-Detective. Their deceptiveness really riled me up. I am also going to report them to the Attorney General's Office here in Texas. I am not an advocate for revenge, but, these people need to go back to the hole they crawled out of!

so freaking annoyed! i signed up for a free trial and canceled three hours later, yet here i am three months later still being charged 38.83, for anyone reading the same stories call your bank and have them refuse the billing this is fraud on their end .