YellowBook.com reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about YellowBook.com
Welcome to our customer reviews and complaints page for YellowBook.com. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with YellowBook.com.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used YellowBook.com's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with YellowBook.com, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
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deceptive sales practices
Sales rep bait and switched from basic listing which I asked for to their 'Silver" Business Builder Package. All I wanted was the basic listing under the correct heading and now is costing me $639.00 plus $42 for monthly billing charges.
The Company says there is nothing I can do because I signed the contract. Last time I advertise with YellowBook EVER.
It is criminal what they are doing and there should be a Class Action Lawsuit against them.
The complaint has been investigated and resolved to the customer’s satisfaction.
deceptice sales practices
After listening too the hard sale from my local yellow book sales represenitive, i was stupid enough too sign up for one year of yellowbook advertising. The sales women promised me that i would be getting 7-10 phone calls a month from my add. Which too me sounded pretty good considering how bad the economy is. So i signed up for there top of the line package which ended up being $2, 400 for the year. After one year of advertising i have got one phone call and no work from my $2, 400 dollar investment. Biggest waste of money that i have ever spent. After talking too the yellowbook complaint department they said there sales people arent supposed too make those types of promises. I asked if they could refund some of my money and they said NO.
The complaint has been investigated and resolved to the customer’s satisfaction.
I received my yellow book yesterday and was appalled by the skimpiness of the book. You almost need a magnifying glass to read anything in it. The book is about 1/3 the size of last years, probably a little bit larger than a childs coloring book. There were about 20 coupons in the book last year, now there are about six coupons. I guess they're really cutting corners with the economy and everything. I guess this is what you get when you elect the socialist Obama into the White House, not only does the economy fail, but consumers have to settle for less than what is expected. I am calling the yellow pages main number to voice my complaint! This is ridiculous!
I guess you can refer to the [protected] yellow book a "depression era" telephone book. It belongs in a museum; it's for the birds.
Hey Marcthebuilder,
How are you doing? I am sorry that you are not happy with yellow book. I was looking online and found a website that your business can have a FREE ebillboard. Just go to seekshallfind.com. I was talking to my friend Mike and he has a ebillboard and he like his ebillboard.
Misrepresentation and harrassment
Tired of the harrassment. I give them all the information they want about my business and yet they continue to act like they have no idea what I am talking about. I only subscribed to what I thought was 3 mths becuase I was in the process of clsing and moving my business. Why would I sign a 12 yr contract for a business that was closing and relocating. The rep said I could just do 3 mths and then revisit whether or not I wanted to continue. This started in Nov of 07. Now its May 09 and they are still trying to collect for 12 months. I've given them all the paperwork they needed to prove I had closed and moved. Yet they still don't get it. Now I have collection agency calling saying they will take me to court if I don't settle. Well let's go! I'm sick of it!
The complaint has been investigated and resolved to the customer’s satisfaction.
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During our the sales presentation the two sales reps told us that our ad on Yellowbook.com would appear at the top of their search for each city in California. We asked multiple times if this is what we were getting and they assured us that is what we were purchasing. When our ad finally came out we were not on the top but over to the far right. They even admitted to us on the phone that they were wrong in saying we would be on the top.
Also during our presentation we were told that what were were purchasing would be for 4 months and if we were not satisfied at the end of the 4 months we could cancel. We have not received any business (zero) from our ad and I tried to contact them to cancel and now they say it is a 12 month contract. I have tried contacting them to no avail and have left a message with who I think is the senior manager and have not received a call.
During out sales presentation we were told we would be contacted to view our ad before it was posted, but never were. I only happened to notice when I got curious one day and went searching. We were never contacted to preview our ad or to accept it. The phone number was incorrect.
As you can see there is a pattern with their sales presentation, tell you what you want to hear then say they were mistaken after you have discovered what they promised was not true. I strongly recommend you avoid using Yellowbook.com to advertise your business as they have not been truthful in anything they have said.
Hi there. My name is Judy and I work in Yellowbook's Customer Service department. I'm sorry to hear about all of the above. If you can contact me & provide me with your business name, I'll see what I can do to help!
You can email me at socialcs [at] yellowbook [dot] com. Thanks!
-Judy V.
Yellowbook Customer Service
On Twitter: @yellowbook_help