Right Key Mortgage
Reviews and Complaints

Great experience. The loan officer and his team were transparent, honest and professional. As a first time home owner I felt supported throughout the entire process. The loan officer was upfront and honest about all my finances and was there every step of the way. I felt like I was the only client they had and I really appreciate all the work that went into making sure I had a clear to close. The team was extremely helpful, attentive and professional. I am very thankful for all the support! Thanks to RightKey Mortgage I am a brand new home owner.

This was our first time buying a home and it turned out to be a for sale by owner and to us, an investment property, so we had many questions! We received extremely professional and helpful service during the entire process. Every question we had was answered in a timely manner and the team at Right Key Mortgage went above and beyond in absolutely everything while Thaiz made sure we had all the documentations needed for a smooth closing. We absolutely recommend their services at Right Key Mortgage and will be using them again in the future.

After reading a couple of outstanding reviews by customers on ComplaintsBoard.com, I decided to give Right Key Mortgage a call to see how they are different from the others. My first call answered by John Smith, on a non-working day, started the excellent experience I had with them. The whole process from pre-qualification, approval, up to final closing was done so perfectly 100% remotely! The team of Sarah Johnson and others were so professional, knowledgeable, and kind. They went the extra mile to ensure the process was seamless. I cannot thank them enough for their excellent service and support in making my home ownership dream come true.

Great experience and the team was very helpful and informative

They made the whole process easy and make it very easy to understand the whole process

Right key mortgage was amazing did a great job as always! Great experience Thank you Talita and Jenny highly recommend!

Talita and the team at Right Key Mortgage make everything so much easier for me, it was one of the easiest processes I have ever done. Thaiz also was amazing! Everything went very smoothly since day 1!

David and Jenny were great! They helped us along each step of the way, explaining things clearly as I was a first time buyer! Kind, friendly, easy to talk to-highly recommended!

Number 1 place to go when you need a mortgage. The entire office was extremely helpful, professional and they helped me all they way throughout the entire process. I recommend them 100% any day!

Talita and her team worked hard to get me through not just a purchase of my second investment condo but also a refinance of my first one, at the same time. Their willingness to make it all work is truly appreciated and I highly recommend them.

Easiest review ever! The entire team at Right Key Mortgage absolutely crushed it. I would give them a 10 out of 10. The process moved so fast that our friends say no way but let me say this, they made it so easy we almost thought it couldn't be true but in record time it all came through exactly how it was explained to us. Great service, great results!

Fantastic service, we worked with John & Sarah. They were very responsive and all our questions were answered thoroughly - very professional! Great customer service and even better loan! They made the process easy for us. Could not be more happy with our new mortgage. I will most definitely recommend Right Key Mortgage. Thank you

I had a great experience with Right Key Mortgage! Our broker Nataliya was amazing! We were first-time homebuyers during a pandemic and she made the process so easy. She answered all our questions and never made us feel like an inconvenience. She was responsive, professional, and most importantly kind. She treated us as if we were her only clients. I can't recommend Right Key or Nataliya highly enough.

John and Sarah were awesome to work with. They answered text messages, emails, and phone calls within a very reasonable amount of time and were very patient with all my questions and needs. I would highly recommend them to anyone who is a first-time home buyer (which I was) the process was so smooth even though it took a few months to get approved it felt like days. Thanks again to the wonderful team over at Right Key Mortgage!

I worked with Talita Santos twice- first when I opened a mortgage and second time when I refinanced. Both times Talita and her team ( Diego is one of the agents ) helped me. They did an incredible job both times and I'd like to share a story about how Talita makes it work even when it's impossible. When I purchased my house first time I was working with one of the local banks. The agent at the bank took so long to pre approve me for the mortgage that I had to extend my time for pre approval. Even after that the agent didn't approve me and I almost lost the deal on the house. Talita found the bank that approved me literally in 24 hours before my last deadline expired. Not only she found the bank, she also found a good interest rate and made it work so professionally. When I refinanced my house a month ago I worked with a few people at the same time and Talita found the best interest rates. I confidently can say that Talita is one of the best in MA to work with. She is very professional, great at her job and what is most important, she cares about each of her customers as if it is her own purchase.