Riverlink Jeffersonville, IN review: Riverlink tolls services Indiana

I have been interacting with the Riverlink Toll Services for the entire month of December in reference to unlogged trips across the Kennedy and Lincoln bridges. I have submitted the following 4 written complaints and made several attempts to call by phone and utilize the chat service provided on their website. On December 26, 2024 I finally after being on hold for 42 minutes spoke with one of their representatives, Michelle. I have made 40 trips (20 round trips) and did not received my 50% discount. The reason I was given by Michelle was their was probably issues with their "system" and that maybe they would get them updated by the 15th of January which is the cut off date to receive the discount. I asked her if it could be an issue with my transponder in my windshield and she said "probably not" where it had recorded some of the crossing but not all. The issues were primarily in the 1st full week of December. I cross those bridges each day Monday through Friday for work and have since they opened. This is the first time since they opened that I have come into a problem. When I stated this to Michelle, she stated that a new company had just taken over and there were problems. Here are the complaints that I have issued and have yet to receive any reciprocating information.

01/02/2024 11:57:37 Can not find message with key: and language code: en_US - Ready For Assignment TKFX9KYJK

01/02/2024 11:45:33 Can not find message with key: and language code: en_US - Ready For Assignment WL7JYJY3P

12/26/2023 07:56:37 Can not find message with key: and language code: en_US - Ready For Assignment LKL7WCFJK

12/16/2023 09:24:22 Can not find message with key: and language code: en_US - Ready For Assignment 3YC7T49TY