RoundPoint Mortgage Servicing review: beware! scams! thieves! 62

Yes Mr above you are just like all these scammers are you believe that most people in difficulty bought their homes and could not afford them. Well I challenge you to pay for your trailer if you dont get paid yourself.

Show some respect to the guy FOR ONCE and learn just how these and thousands of others including European COUNTRIES were deceived with the credit default swaps sold to other countries they were duped too.

Uh, oh. John Michael Kane must be an employee of Roundpoint Mortgage. Even if what you are saying is true, John, let's look at the things you didn't even address, like the HR issue and lenders not keeping their promises. Sure, they will tell you anything you want to hear to get you to sign with them, but once you sign and lay down your money, you can't get them on the phone. Don't so quick to defend when it is clear that you work for roundpoint or other lender. Jerk.

I have Round Point, You are so right, they never return a phone call. I was making payment till last march, they could not get m e in to a mortgage at all due to my husband and I are on disability, so they are going after my son and his wife now for the rest of the money. They liars, they said they will work with me, not, the put my home in foreclosure, trying to get a job so we can stay in our home, job interview on Monday, they still won't help. Now it went into EBO, what ever that is, went to court, Round Point brought the house for $165, 000 plus they want my son to pay the rest. I have 45 days to find a place and move. They told me no one brought it on a sheriff sale, I even called the court house where I live, they told me on one brought it at all. they are a bunch of crooks, liars, and so much more. Please do not use this company at all. They will take your home.

i purchased a home through First gurantee Mortgage, Roundpoint is now the servicer of that mortgage, I paid all taxes and insurance when I purchased the home, now seven months later I find that my escrow is in the negative when in fact it should be in the green. I make all paymetns online and on time. now explain this to me how everything was paid at purchase and closing and i am in the red with on time payments everytime, and its not been a year yet for insurance or property taxes to come out?

thats the definition of theft, ROUNDPOINT I hope you're paying attention to this because I WILL SUE and I WILL prosecute you ...

Somebody is stealing somewhere...

I am appalled at Round Point Mortgage and the fact that they don't have a class action lawsuit against them already just from the number of complaints made alone at the better business bureau is beyond me. I didn't have a choice since our bank sold the loan and ever since they took over they have misquoted countless times, taken our money, credit it back then reapply it somewhere else not ever describing why it is just listed as other charges. We have dealt with countless customer services reps that never know anything. We have dealt managers, and litigation department as well. We have made house payments for 17 years. In all the different mortgage sales to other companies I have never dealt with some one so unprofessional and fraudulent. My husband works for attorneys and while on a conference call with there manager he honestly admitted that he miscalculated our payments to them and that when they stop taking our payment is why it sent us into foreclosure. A mistake on their part that in the end cost us $7000 of our retirement money because they miscalculated and quit taking our payment. They have damaged our credit. Since the foreclosure settlement, they have lied and sent out conflicting statements in numbers. Our house payment is listed as $401.27 and we have yet to pay that amount since our loan was sold. We have almost $50, 000 in equity so no wonder they think they can screw us out of what has taken years for us to pay.

When they bought our loan they went to the tax assessors office and paid our taxes. We NEVER escrowed our house or had insurance we pay the insurance monthly and the taxes yearly. When they paid our taxes they went and change our house from being listed as a
homeowner to saying we are commercial property. My house sits in the dead center of a neighborhood with house all around me. Hardly a commercial property, however doubled the amount of taxes we owe and said we owed them.

I don't get it how they get away with it. It is fraud and if just go to the Better Business Bureau they have 135 complaints against them. Which has doubled since I checked in they fall when all the foreclosure started they had 64 complaints in a year. This is not a reputable company and should be shut down!

Need an attorney for your Contact T. Greg Doucette. I am suiting round
point mortgage servicing company too. You must stand up for your rights!

CALLING ME CONCERNING A NON EXISTANT ACCT. . I HAVE NEVER HAD ANY DEALING EVER WITH THESE PEOPLE.PLEASE STOP THEM. YHX CAL WETZEL wetzelnotaryservice@yahoo.com

Our Loan was also "purchased" by Round Point. I know that Tavistock Group owns them, which is private owned by The Joe Lewis Family. What I would like to know is...WHERE IS OUR MONIES GOING EXACTLY? To the Bank to pay it off or to the Stock Company? Usually you can follow the money. Seems all fishy to me.

With ties to George Soros. So I am definitely curious. Considering some Chinese Investment Companies (who recently purchased The Manhattan Plaza) now own American Mortgages. 13 Million to be exact.

Roundpoint mortgage company is the worst! I had my home destroyed in hurricane Sandy in 2012. I have had problems paying my mortgage and they have my flood insurance money to help rebuild my home. Like many other people, I too was affected by not getting enough to rebuild and was delayed the last 2 years having to live in an apartment with my kids and pay more rent than my mortgage payments. Roundpoint mortgage would not even work with me. They could careless. To top it off, when I tried doing a modification, they get me through the process and send me letters every day sayin I'm missing something I already sent weeks ago then I have to start the process all over again. They are scam artists and liars. I guess they can start filling out paperwork once my lawyer gets to them!

Round point morgage is worst company they need go outer business, they are very cold people donot care for no one but their self I pay my mortageg on time ever month they charge me late fee they love steal your money they are scarm. We have poor leader in our country let these people contiune rib off people. if any body have problem these people let get them Pat-ann7@hotmail.com send me text

I've had issues with Roundpoint as well. They have been stringing me along for a year. Back and forth faxing documents and they tell the forms expire in 30 days! Ok then get the paperwork completed. It's not my fault if I'm sending in everything that's needed. I believe they do this to burn the equity in people's homes and damage there credit.

Worthless and completed unorganized. They transferred my house note to another bank, no problem. I canceled the bank contact but the last payment went through anyway. I called to let them know this two days after they took payment, told me a refund was coming and issued that day already and should see it in 2 days. Nothing, called the bank and they had not seen anything. I called again and to someone who wasn't listening to my issue at all, was on the phone for 42 minutes and she said in the end she put in and expedited refund. Waited a week, nothing. Called back, was on the phone for 28 minutes and was informed they transferred the payment on to the new bank 2 days before they told me they issued a refund? How many different storied am I getting I asked and all I got was this is the first time I looked at it. I informed him that it is not my issue that I have to speak to someone new each time, that's yours. Told me I had to call the other bank to deal with it. I pushed back that it was their mistake and now I have to deal with it, got no where. Called the new bank (PNC) and in 2 minutes had everything dealt with.
Stay away, typical heartless and unorganized place of business. They do not care about the clients or the clients needs, just want your money and do what they want with it. If you have them, change ASAP!

My loan was transferred to Roundpoint in 2014 and I agree with all the negativity in this post. This company is terrible. I have had 4 loan serving companies prior to RP and all were soooooo much better than roundpoint.
Last year, I got a letter saying that they were increasing my monthly payment $120/mo for an escrow adjustment (Dispite the fact no costs in my escrow were increasing) When I tried to fight it they told me I had 2 options 1) spread the payments out over 2 years or 2) have my escrow removed. Both seemed like good options so when I tried option 1 they called me back a week later and said that the increase wasn't enough to spread over 2 yrs so that was denied.
So I asked about option 2 and they said call back in 2 months after you have been a customer for a year. I did and then they said I had to write a letter to formally request this. I did that and then guess what they told me 2 weeks later... you guessed it, that my request was denied. Not enough loan to value ratio. They couldn't have told me that back in November when they told me I had 2 options? So I said what is my option 3? They said you can pay us $1400 now or pay an additional $120/mo. As you can imagine I was pretty frustrated at that point. I even involved the Ombudsman. Who was WORTHLESS and is far from a neutral person. This company is horrible and If I get the chance to refi and get our from under their unfair suffocating rules I would in a heartbeat. They are everything that is wrong with the mortgage industry.

What a piece of ### this company is. I got a loan from Envoy Mortgage and within 15 days of closing it was sold to Roundpoint. I am closely connected to the BBB and will watch this very closely. In the mean time I will be trying to work something out with Wells Fargo. Best mortgage company I ever had.

do yourselves a favor and refinance with another bank. I did with First Republic, they gave me a very low rate and got rid of Roundpoint. they are scammers. Garbage. learn and move on. dont give them the business. thank God I am done.

Roundpoint should be facing class action suits for the following reasons:

1. When enrolling for a bi-weekly draft their policy is you must be one month paid beyond your current mortgage due date...sounds reasonable. However, the bi-weekly drafts are debited from your account and placed into a suspense account rather than being applied as a partial payment to reduce your interest charges. The second draft is debited and your payment is applied at the end of the month. My question to the customer service minion was...What benefit does the consumer realize by enrolling in your bi-weekly program? Considering you must pay ahead one full month's P & I, escrow and possible PMI...The answer is ZERO! There is NO benefit, the thieves hold your money until the end of the month to glean the most interest.

2. Apparently the idiots cannot calculate one's annual property taxes and homeowner's insurance into a monthly debit to escrow. They "fluff up" your escrow account until taxes and insurance are paid for the year and then send you a refund check for $1, 700 BECAUSE THEY REMOVED TOO MUCH (because the FEDS command refunds be issued when the surplus is $50)! These additional monies should have been applied to principal curtailment throughout the year but the thieves want to capture as much interest as possible.

Lastly, when my first mortgage ended up at Roundpoint the loan officer at the mortgage originator said...and I quote..."I'm sorry" It took 3 three years to figure out why he made that comment...NOW I KNOW.

Wow...I'm a bit shocked not only by the letters from unhappy/angry RP customers but by one individual who seems to have a comment for everyone -SWH47 - do you work for RP?
Here's my story (and yes, SWH47, I am an educated person). RP holds my mortgage. No issues with that. I decided to refinance in July of 2018, working with Loan Officer, Jessica. It is now almost August...I have been contacted by at least 4-5 different people, many asking for the same documents. For some reason, . RP decided NOT to use the title company that represented them at closing on my original mortgage - which would have saved a lot of time as now RP is questioning something on the first mortgage and their new Title company is having to talk to the city where I live!
I have asked why didn't they use the same title company and even asked the new Title company if they have called the original Title company to talk to them about this "issue"... No response as yet to that.
I provided the back up documentation for this directly to RP about 3 + weeks ago. Last week, the loan officer called me about this issue, asking me for documentation. I told her I had sent it to "Veronica" 3 weeks before "oh", she said, "I didn't know that and Veronica never forwarded the paper work to me""
So, it appears that RP is very UNORGANIZED and lackadaisical when it comes to processing what should have been an easy re-fi. Today the Feds raised the interest rates. I'm anxious to see how this all plays out!

My loan was just transferred to this company. RP last week . From the comments I seen if you make your payments your fine. I want my PMI removed it is at the point where they have to remove it I will start with them by asking them to remove the PMI. If they don't I will make the necessary complaints to the Feds. Prior to them I had Vanderbilt everyone said they were the worse..