Roxio
Reviews and Complaints

Roxio Feedback website does not work when clicking on "Leave Feedback".

No way to report numerous issues Titanium Toast 20 hanging up (not responding) under Mac OS Monterey.

Horrible Support!

Sir

I have recently purchased the update of Toast 18 Pro having used 17 for some years with great pleasure.

I can edit and also copy a movie on Toast 18 but cannot burn it. On attempting to burn it I get an error message shown below. This occurs whether I try to burn it in NTSC or Pal

Can You please tell me what this error message means and how I correct the problem?

This is not my first attempt to ask for clarification of the error message.

Thank you

Customer Service is horrible. I purchased the product and it is not working. I tested the connections with VIDBOX, a competitor product and it worked. (same connections, same VHS, same VHS player).

I contacted Corel/ Roxio via Chat, only to be told a help desk ticket would have to be created. A help desk ticket for a $40 product! I simply wanted to return at Roxio cost and get a replacement. A ticket was created yesterday morning, I responded with the information above. No reply all day.

Last night I called customer service, only to be told that I have to wait for a technician to contact me via help desk ticket. I was also told a response 24 hours. Well past that.

August 21, 2013 I purchased Roxio easy LP to MP3. As I was installing the software I was asked for a Product Key # could not find one. Went on line to get one but no luck. Called and they said I have to go back to store I purchased the Item from. My son tried last Sunday October 13, 2013 also had no luck to get in contact with you guys. We called the Store and they said I can not return the product anymore it has been over 15 Day. I don't want to return all I want is a Product Key # so that I can install my software. I tried again today after 2 hours and registering, I think it went through, I found the Complaint department. Please, please help me. My e-mail is je.[protected]@yahoo.com Erika H. Wilde

December 14, 2012

Rovi Corp
d/b/a/: Cinema Now/ Roxio Now/ Film Fresh
2830 Dela Cruz Blvd
Santa Clara, CA 95050

Re: Fraudulent Charges to Bank Account of Dana Leigh Love et. al.
Case Number: 1570865

To Whom It May Concern:

Please be advised that on or about December 14, 2012 six duplicate charges of $5.99 were made to my Regions debit card without my knowledge and/or authorization. I made multiple requests for a copy of the receipt reflecting the nature of your business(s), the items for which I was being charged and the name of the individual who made the charge. I have been denied same.

Further investigation has revealed that my personal information was hijacked from an account established at Best Buy pursuant to my purchase of a television from that business. Your company knew, or should have known, that the fraudulent charges were made "in-house" and with this knowledge you have refused to refund the sums stolen from me or to compensate me for your intentional infliction of emotional distress upon me.

I have now determined that you have a pattern and practice of similar conduct in your dealings with other customers. I am at this time demanding a refund of all sums taken from my account .
A response within five days will prevent further legal action against you, both civil, criminal and in the nature of a class action. I am placing Regions Bank on notice by way of copy of this letter of their potential involvement as defendants in this regard.

Sincerely,
Dana Leigh Love Attorney at Law
1134 Rolling Hills Road
Gadsden, AL 35901
[protected]
[protected]@gmail.com

Cc:
Regions Bank
PO Box 11007
Birmingham, AL 35288

I purchased Roxio Easy VHS to DVD on 7-18-11. I have been trying with no luck to get it to work. Tech support is only by Email (No live support) and gives you a lot of tasks to do to try and make their product work.
I have 4 to 5 long sugestions from them as to how to fix the problem of NO VIDEO SIGNAL. None of their sugustions work and they have had me running all over the internet looking for things. Their on line manuel looks nothing like the one they send you and the main screens do not look the same.

I have given up and I for one will be returning the product to them. I have an OLD ADS Tech DVD Xpress I dug out of a box and hooked up. Had my VHS converted to a DVD in less then 2 hours and it only took about 5 mins to install the product. No manuel to mess eith Simple and fast hook up.

DO NOT WAST YOUR MONEY ON ROXIO EASY VHS TO DVD. They have had a lot of problems and have been covering them up and saying its the buyers mistakes.

I ordered one pair of Roxio 3D glasses. Due to the fact that the Web site returned me to a blank form. I re-entered my details three times when I was ordering. I subsequently had notification of three orders by e-mail. Order numbers [protected] (Which I received), [protected] and [protected]. I immediately notified Roxio that I had orederd three by mistake. The reply came that my request was being met. I have only received the one pair. My mastercard has been charged for 3 pairs and no refund has been made. My e-mail address is [protected]@netconnect.com.au

I bought Roxio Creator 2010 on the recommendation of an ex-friend. That’s when the nightmare began. This product has been screwy since the day one installation. The initial problem was that I was unable to burn CD’s because the blank CD’s were at first recognized, but seconds later, not recognized. Roxio’s online help is totally worthless, bordering on criminal. These idiots don’t even read your help ticket and merely send you stock information that has nothing to do with your problem.

After service pack updates, uninstalling and reinstalling the program, and with the help of an online forum, I was able to burn CD’s. There were still some options that were unexplainably non-functional but I did my best to work around them. As months went by, more and more dysfunctions cropped up until it was no longer possible to successfully burn CD’s.

Like an idiot, I went back for more from the help center. After another round of updates and reinstallation, I was back at day one: Does not recognize CD. A-chee-wow-wah!

Now these clowns want me to upload an attachment of all my log files. Guess what? Their server won’t accept uploads! Keeps crashing. Their reply? Send us an upload of the error message. I [censored] you not! I sent them another message saying that this is not possible. So they reply with the exact same stock message from day one all over again. Amazing. Finally, I am able to get thru to someone who gives me an e-mail address to mail the logs to. Guess what? Return to sender: No such address!

Then, they finally send me a phone number, where I am able to speak to someone with very little command of the English language. He informs me that the previous e-mail address was wrong and gives me one that is guaranteed to work. Guess what? IT DON’T WORK! You can’t make this stuff up!

I complain via help ticket again. They tell me they never received the log files, and once again, tell me how to send them. THEY DIDN’T EVEN LOOK FOR THEM! I finally got thru on the phone and after holding for 2o minutes, Gungadin finally found them and forwarded the logs to an Escalation Dept. Huh? THAT’S WHO I SENT THEM TO IN THE FIRST PLACE! Unfrigginbelievable!

I am now in my fourth month of dealing with these bums. Guess what? Just bought Nero. Works like a charm.

Avoid Roxio at all cost!

In spite of my previous bad experience with another Roxio product, I decided to try this software for creating DVDs. When I tried to use the application after installation, I received a message telling me that my monitor did not meet the minimum requirements for the software, then the software quit. As it happens, my monitor exceeds the software's requirements. Roxio provides three support options for users: one is to file a "help ticket" online, another is to use a FAQ file, and the third one is to chat online with a "support technician." I filed the "help ticket" and then tried to chat to an "expert." The first consultant told me to reset the resolution downward, which sounded silly considering that the problem (?) was that the monitor already did not meet the minimum requirements. Then I was instructed to look for a file and reset its values. That did not work. By the time I came back to the chat to tell the consultant it had not solved the problem, the chat sessoin had been terminated. I contacted another technician to chat with, who told me once more to reset the resolution. I told him it did not work before, plus I added what I had tried from the previous chatting session. He advised me to reset the video hardware acceleration panel. As it turns out, that panel provides sliders to reset, but only for computers that are using more than one monitor simultaneously--I wasn't. By the time I returned to tell the consultant it had not worked, guess what? The chat session was again out. On the third try, after explaning what I had tried, I was not given any other choices: I was told to file a help ticket. Therefore, software I bought because I needed to use for a project due in two days, does not work and I have no way of contacting the manufacturer except through its useless options. Worse yet, I bought the software at a retail store that does not allow return of software once the seal on the box is removed. I wish I could write here about whether the application works as intended or what its features are in comparison to similar products, such as Ulead and Microsoft. Alas, I probably will never know. I intend to go back to the store and purchase Ulead's equivalent product.

4/2/09 I purchased Roxio Toast9 at Staples in NM. When I installed it, the Roxio update says that Roxio 10 is current. I called their "Customer dis-Service" department and they said I had to get a refund from Staples, Staples won't refund because it is the most current retail version and Roxio has not released Toast 10 to retail.

Roxio doesn't actually have customer service or support for Toast9 through retail so I filed an online ticket through customer dis-service. Their reply was a link to their site. (http://www.roxio.com/enu/support/service/cs_refund.html) ... I'll summarize:
If you buy direct from Roxio, you have 30 days (Maybe). If you buy anywhere else, you get no support or refunds.

Buyers beware. Roxio doesn't support their dealers or their customers. If you can find ANY other software solution besides Roxio, I would recommend you use that other vendor. You can't do any worse.

I ordered DVD player software from Roxio, paid them the money (credit card via the Internet), downloaded the software, installed it, and it didn't work. I assumed it was something small, but when I tried to call Roxio for support (they don't offer a website for support) they demanded money to even talk to me, with a minimum of $20+ charged against my credit card with no guarantee they could solve my problem.

Player problem: DVD worked fine in other machines, but on the one where I installed ROXIO, the sound was all choppy and could not be understood (even though picture quality seemed to be fine). By the way, before I installed the ROXIO software I could play CD's just fine on the machine, but after installing the ROXIO software my CD's would not play.

Obviously ROXIO has software design problems (other people have figure out Windows XP - I wonder why ROXIO could not?). but what is troubling is that they refuse to provide any type of support just to get the user up and running (I guess they think their software is so good that it doesn't need support).

I bought Roxio 9 Suite. The product would not install. Since I do hardware / software support for a living I checked all possible issues that might cause the problem outside of the CDs just being damaged. Nothing worked so I put in a ticket with Roxio support. They sent me back a procedure which sometimes works to install old (Pre 98) products but I tried the instruction twice anyway. I let Roxio know their procedure didn't work. Seven months later I still didn't get a reply so I decided to copy all of the files on both CDs one by one to a hard drive. It's well known in the hardware repair world that there is the possibility that one out of 10 tries at copying a file may be successful even when the CD is damaged. Three hours later I finally got the final file copied. The install from the copied files on the hard drive worked find. As any hardware technician knows this means the CDs are damaged (probably the CDFS sector). I told Roxio about this and they said if I could copy anything off the CD that proved the CD was ok. They then disconnected the chat. My advice to everyone from now on is don't pay for any product made by Roxio / Sonic unless your purchase is somehow protected.

I recently purchased Easy Medid Creator 10. I should have just given them my money! As a teacher in Middle School and community college with two Master of Science degrees in education, there is NOTHING easy with Easy Media. I am having difficulty burning video to DVD. I have read the User Guide and it's clear as mud. Contacted customer support and my four-year-old daughter would have more patience with my situation. Going back to Nero where I have had the best results.
Hey Roxio, the definition of insanity is, "Repeating the same mistakes and expecting different results!"

I am an experienced PC user I am very familiar with software and hardware. I build and rebuild my own computer regularly. I recently bought a copy of the Roxio/Sonic CinePlayer surround 3.2 RX2 so that I could watch DVD’s on my computer.

I downloaded it and installed it as the instructions indicated. It was charged to my credit card. Since then I have spent seven days trying to make it work. I have had at least two separate problems with the install. I have done all of the standard re-download, reboot stuff and have removed all traces of previous products from the registry to prevent conflicts.

I have tried to contact Roxio and Sonic many times. They do mot answer email requests for service. I have filled out the Sonic Service request form and did get a case number but not a reply. I was able to get through to the real time chat twice but was disconnected both times before solving the problem. Many other attempts resulted in a try again later notice. Phone support costs $35.00. That is what the software cost me. I attempted to file a request on the Roxio site but it will not send the completed form without the user selecting an option from a blank menu that offers no choices. It is infuriating! Product registration is required before using the database however it took me at least seven attempts to get a registration to go through. Then the database refused to accept my registration numbers stating that I was not registered in the database.

The software does not work. There is little support and what there is basically abusive and there seems to be no way to request a refund. I suggest avoiding these two companies entirely because of their total lack of willingness to provide any support for a brand new product and because what contact there is is made so extremely difficult that it is impossible to get anywhere. I have found free products that do the same job without any fuss. There are many better companies to deal with.