Royal Air Maroc’s earns a 1.4-star rating from 11 reviews, showing that the majority of passengers are dissatisfied with flights.
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I am complaining about my items that were stolen from luggage during my flight on 9th March 2023 to Monrovia, Liberia.
I flew on Royal Air Maroc from Miami as a connecting flight to American Airlines on the 8th of March 2023. Upon arrival in Monrovia, one of my two luggage was missing and was asked to pick it up from the company's office on the following day, March 10, 2023. I received the luggage upon arrival at the office, but with several items missing including laptop, cell phones, clothes and shoes. I
was given an email address to file a claim with the appropriate, but discovered later that the address was wrong. I had return to the US to file this claim due lack of access to the internet. I am asking the office responsible to conduct investigation and recover my missing properties.
Desired outcome: The recovery of my property or refund
Ticket refund from Air Morocco
Dear Sir/madan,
Pls I would like to raise a complain regarding a refund for ticket U3VCPG bought on the 17/01/2020 which was shortly cancelled.
However, over the past years, I have being back and forth with Air Moroc for my refunds but by the look of things they have no intension of returning my money back.
This has brought me a lot of stress as a sick, single- disable mom of 3 kis. Not having my money back can have an advest effect on my physical and mental health. Kindly interven and give my money back. I need to buy food for my kids.
Many thanks for your support.
Regards,
Evetta Hooke
Desired outcome: Pls kindly refund my money back.tks
Luggage got lost
I was traveling from New York to Marrakech October 13, 2022. My 2 pieces of luggage got lost. 4 days later I received the luggage and one of the locks was damaged and the handle was missing on the other. I did not receive any compensation neither for the delay nor for the damage.
Ali Boumougay
289 White Cliff Blvd.
Auburndale, Fl. 33823
[protected]@gmail.com
[protected]
Desired outcome: Need to be compensated for the damaged luggage and the delay.
Is Royal Air Maroc Legit?
Royal Air Maroc earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for Royal Air Maroc. The company provides a physical address, phone number, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Royal Air Maroc has registered the domain name for royalairmaroc.com for more than one year, which may indicate stability and longevity.
Royalairmaroc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Royalairmaroc.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Royalairmaroc.com you are considering visiting, which is associated with Royal Air Maroc, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
Royal Air Maroc as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.
According to our analysis, Royal Air Maroc appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.
Royal Air Maroc website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.
This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.
However ComplaintsBoard has detected that:
- While Royal Air Maroc has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Royal Air Maroc. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Broken business class seat that was unrepairable
We travelled from Miami to Casablanca on October 8th 2022.leaving at 22;50At 12mn when my wife Lynette Tilluckdharry tried to recline the business class seat it stuck in a mid position and was immovable. My wife could neither lie flat or sit upright. She was unable to sleep and only had one hour of rest of the 8 hrs. The team of 4 persons came to fix but the seat could not be moved. She had to go and sit in an economy seat before and at the time of landing. We had booked business class mainly for the flat bed. OG7WMY
Desired outcome: Compensation in the form of one world AAmiles
Customer service
I was flying with turkish airlines and my flight was handled by la royale air maroc the lady in the counter was so rude for no reason she also asked about personal documents that she doesn’t need to see like my marriage certificate while she is having my passport and residency card in the sultanate of oman she asked rudely about personal stuff like the nationality of my husband and she was rasist about this my flight number is tk618 on 26 of augest 2022
No refund for flight they cancelled
Flight MAD – BKO, Dec 19, 2021 was cancelled due to the decision of Moroccan Authorities. I had to purchase a more expensive ticket on another airline. The ticket was purchased directly from RAM. To date they send lame responses acknowledging the case, and 3 times they said it was already refunded, which is not true. Eight months later they continue to say it is pending.
I also have another refund request for a ticket I purchased through a travel agency June 02, 2020 which RAM suspended due to Covid. Flights were not resumed for over a year. The request for the refund receives no action. RAM has had plenty of time to have refunded my airfare. At first I thought they were unorganized. Now I believe they are dishonest.
Desired outcome: Money refunded
Flight change and no response to filed claim
On October 9th on I confirmed my flights were confirmed for date and time per my itinerary confirmation 3V7UOX departing Marrakesh at 8:30 AM and arriving Madrid at 11:20 since I had a flight from Madrid to Detroit booked at1 pm. Royal Air Maroc canceled the 8:30 AM flight and rescheduled to 12:20 which made me lose my flight to Detroit and had to buy a new return flight and spend a night in Madrid.
I filed a claim on 10/21, sent all documentation via email, have called a couple times and they keep saying to wait for customer claims department to get back with me but haven't heard from them.
I have no eticket for original flight but eticket for the rescheduled one is [protected]
Desired outcome: Compensation for charges incurred (2,571.07 USD)
Canceled flight without my approval
My flight under booking number TBSCHR been canceled without my decision and a miserable email been sent to me about it after a week from cancelation. Trying to understan d reason or to get refund back or re-book none is able to help. I am living in UAE and call center in Dubai not helping and asking me to go through Morocco office, that Morocco office never answers calls, NEVER.
I am very disappointed and want my money back for all trip.
Desired outcome: Need full refund for my canceled trip
Refusing to refund us our money
We had a trip planned with roundtrip flying Royal Air Maroc on April 15, 2020 returning May 3, 2020. We did not cancel the trip despite the hit of Covid-19. We still wanted to go, but the airline and all of our hotels forced us to cancel by shutting down and the flight itself was canceled. We immediately asked for our return of funds, but they refused to give it to us. We went through the Credit card, since they booked the travel, and they have refused to give it to the agency. It has been over a year (the maximum amount of time that they were forcing us to hold a ticket for to possibly use again (as if I'd ever fly that airline again)) and still our travel agent calls and emails and they got no return response. I myself have called customer service and they cannot do anything but direct you to the website to file a complaint. We have filed countless complaints, and we don't even get as much as a reply. They are terrible - don't ever use them or fly them!
Desired outcome: A return of our money!
missing luggage
I am totally and highly disappointed in this airline (Royal Air Maroc) and the ai services provided as my luccage containing vital items to me was missing while on flight from lagos, Nigeria to Amsterdam, Netherlands. This caused me alot of inconveniences been the first time in Netherlands. i indulge you to look into this please. Thank you
20/08/2017
I have attached my flight details with this information
expanses due 2 cancellations
Hello, ROYAL AIR MAROC, I come through this to request one more time a position from the company. My son had I flight booked from Sao Paulo to Lisbon, on 6th August 2014. However this flight had been cancelled without any notice. He just discovered it when he arrived at the airport. The company rescheduled his flight to Friday 8th and locate him in a Hotel, once he doesn't live in Sao Paulo city. But my problems are not only it. I've booked hotel and another flight with Ryanair, and these cannot be rescheduled. I don't think it is fair with me once I've never been notified about the cancellation. When I called the Call centre, I received the information that the company tried few times to contact the agency that sold me the ticket, but no answer. At same time I've been informed the time those calls happened was at 8 am in Maroc, however in Brazil it was 4 am. Of course none would answer the phone. So what I come here to request is at least that the company replace my ticket that was lost because of the cancellation with no notice from the company’s part.
This paragraph above I was complaining regarding the begin of the trip, leaving Brazil towards Lisbon, however to make my flight worst, happened another cancellation flight once my son was in Casablanca. Once there, he has been informed about the cancellation flight and that he would be rescheduled to the next day flight (Sunday). It made he miss the flight for the second time! Now I have to buy a new ticket to take him to Dublin, once again because of another cancellation flight. My question is: Is there any commitment of this company? I don’t think the only thing is get another flight and that’s all. I’ve lost 2 flights because of the cancellation that happened with no previous notice and this trip is costing me a fortune because of the company. If I don’t solve it with the company, definitely I will go to court, in Brazil and in Europe, because I believe I have my rights. The first cancellation rescheduled my son to 2 days later, then the second cancellation plus another day. Now he has to stay in Lisbon because the flights are too expansive. The first flight Lisbon-Dublin I’ve spent €157; rebooking + €122 and now if I want him to come straight away, + €306. So I don’t have this money available and then I’ll keep him the and get another flight a bit cheaper then this… One that I could afford. How the company can say that this is not their business?
Please I would like an answer as soon as you can, because my son still in Lisbon due all these cancellations and reschedules, and I would like to solve this issue without the necessity of going to social media or something like it.
Regards,
The complaint has been investigated and resolved to the customer’s satisfaction.
Royal Air Maroc Reviews 0
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Overview of Royal Air Maroc complaint handling
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Royal Air Maroc Contacts
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Royal Air Maroc phone numbers+212 522 489 797+212 522 489 797Click up if you have successfully reached Royal Air Maroc by calling +212 522 489 797 phone number 0 0 users reported that they have successfully reached Royal Air Maroc by calling +212 522 489 797 phone number Click down if you have unsuccessfully reached Royal Air Maroc by calling +212 522 489 797 phone number 2 2 users reported that they have UNsuccessfully reached Royal Air Maroc by calling +212 522 489 797 phone number
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Royal Air Maroc emailscallcenter@royalairmaroc.com100%Confidence score: 100%Supportchartercargo@royalairmaroc.com97%Confidence score: 97%ram_france@royalairmaroc.com94%Confidence score: 94%serviceclient@royalairmaroc.com93%Confidence score: 93%support
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Royal Air Maroc addressCasablanca–Anfa Airport, Casablanca, Morocco
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Royal Air Maroc social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJun 13, 2024
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