Royalton Luxury Hotels review: Housekeeping. Staff service

Feb. 26-Mar 4, 2025 Royalton Bavaro. Safe was broken. No screen on patio door after numerous requests to replace it. Requested rooms to be in same building to my daughter months in advance. I was in building 12 and they were in 16. The rugs in elevators had human scales on them. I had a cockroach in my bathroom. Employees were miserable. The general bathrooms had urine on the floor from days and were not cleaned. The outside furniture was never wiped clean. The cleanliness was disgusting. We asked for bottled water in the buffet for the baby and they said to go get it outside at the bar.
The stopper in the bathroom did not work. I requested a blow dryer and mirror and of course it was not in the room. I would purposely say "good morning" and the hostess would turn her back and walk away. The coffee shop employees hated their jobs. They were the nastiness group of people take their jobs and give it to somebody who appreciates it and is not envious of their guests. Nobody tried to accommodate a guest. My room was a disgrace I had towels lined up on the floor because it was so dirty and not wiped clean in weeks. The headboard had stains on it the chair at the end of the bed was so dirty I wiped it clean with clorox wipes. I cleaned the bathroom before using it. The towels smelt dirty. The buffet was untouchable for me the counters were dirty, I witnessed the chef at the pasta station use his hands to put pasta in the pit that was laying on the outside of the pot to serve and boil the pasta in. The water that they boiled the pasta in looked like it wasn't changed in weeks. My standards are the same as others I work all year and I want to pay and go on vaca with no issues but here the issues exceeded every expectation I had of a vaca. I asked to lower the air in my room it was an ice box. I couldn't open the patio door because there was no screen. I literally threw out my sneakers because I didn't want to wash other people's urine. I complained and complained to improve things, but no one could care less. Whoever is the general manager of this resort should be fired! I will never recommend this resort to anyone!