Rustic Log Furniture review: Rocking recliner chairs

Customer beware!

We spent almost $6000.00 on furniture manufactured by this company in 2011. Listed below is each piece we purchased, the problems we have experienced, the date when problem occurred, and any resolution. Please note we are two seniors with no one else in the home.

Rocking Recliner Chairs (quantity 2)

2011: The day after we received the chairs - the reclining levers fell off.

The owner of the local store where we purchased the furniture

came over and fixed the chairs.

2014: The foot rest on one chair fell off due to fasteners popping out.

We fixed it ourselves.

2016: Springs broke on both chairs - replacement springs sent to local

store and they repaired. They also replaced several fasteners

that had popped out.

2017: Arm fell off one chair. After approval from Rustic Log Furniture

due to fasteners popping out- the local store fixed it.

2022: Broken springs again - at this point the local store had shut down.

I contacted Rustic Log Furniture through numerous emails

(explaining my problem and providing pictures of the issues

based on their request). I was finally contacted by someone

who seemed to have authority. He said it was the local store’s

responsibility - although they had given permission and worked

with the store on the previous issue. He asked me what I wanted

from his company and I said my chair fixed. I provided the name

and number of a local repair person to assist him with getting it

fixed (we live in a small rural community). His response

“I will reach out to Saul and work with him to see what

we need to do in order to repair it.” He did contact Saul

after an additional request to follow through. He sent

Saul the springs and he and Saul decided on $225 for

transportation of the chair to and from Saul’s shop

and the repair. I was not informed of the cost and

didn’t inquire since I assume (like in the previous instances)

that their lifetime warranty covered it. Paying Saul

was never mentioned to me and Saul was under the

impression that Rustic Log Furniture would be paying him.

Several weeks after Saul fixed the chair, he contacted

me to say that Rustic Log Furniture was not going to

pay him. Rustic Log Furniture told Saul that I should

pay him. Several email messages with Rustic Log Furniture

occurred and he was very nasty and refused to pay Saul.

He said the warranty didn’t cover the springs or hardware

(even though they covered the parts in 2016 and 2017).

They have no warranty information for the customer on

their web site (they just keep saying their warranty is with

the local store).