Ryobi Tools review: Disabled and ryobi customer service of no help in registering product

RYOBI Customer Service [002009]
Inbox

RYOBI Tools Support
Dec 26, 2024, 9:38 AM (2 days ago)
to me

Thank you for your email. Your communication is important to us and will be answered within 24 – 48 hours, Monday – Friday 9 am – 6 pm EST. We appreciate your patience as we strive to answer your questions as quickly as possible.

Dec 26, 2024, 9:41 AM (2 days ago)
to ryobi

I am not happy with ryobi CS customer service process for a simple registration.

On Thu, Dec 26, 2024 at 9:38 AM RYOBI Tools Support wrote:
Thank you for your email. Your communication is important to us and will be answered within 24 – 48 hours, Monday – Friday 9 am – 6 pm EST. We appreciate your patience as we strive to answer your questions as quickly as possible.

RYOBI Tools Support
Dec 26, 2024, 3:30 PM (2 days ago)
to me

Thank you for contacting RYOBI. I will be happy to assist you.

We sincerely apologize for the inconvenience you're currently experiencing, we understand your frustration. Our technical team is aware of the issue and is currently working on rectifying it. To help us assist you further, please provide the serial number of your product, along with the purchase receipt. You can find the model and serial numbers in the Warning Label of your product.

Once we have this information, we can move forward with the resolution process to register your product.

Thank you for choosing RYOBI. If you need assistance in the future, please feel free to contact us again via email or phone at the number [protected] Monday through Friday from 9 am to 5 pm (EST). Thank you again for choosing RYOBI and I hope that you have a wonderful day!

Sincerely,
Tahmim Montakim
RYOBI Digital Support

Sent: Thursday, December 26, 2024 8:41 PM

To: [protected]@support. ryobitools.com

Subject: Re: RYOBI Customer Service [002009]

I am not happy with ryobi CS customer service process for a simple registration.

On Thu, Dec 26, 2024 at 9:38 AM RYOBI Tools Support wrote:
Thank you for your email. Your communication is important to us and will be answered within 24 – 48 hours, Monday – Friday 9 am – 6 pm EST. We appreciate your patience as we strive to answer your questions as quickly as possible.

Dec 27, 2024, 9:12 AM (1 day ago)
to ryobi

As I originally stated, I am disabled. The (what I think) is the warning label is very small, certainly does not look like the label on the website. Because it is so small, I am not able to read it or what may be on it.

I am not happy with Ryobi CS or the response to what would seem an easily remedied issue.

So, I received this as a Christmas gift. However, I have managed to get the receipt. Anyway, as I am so displeased with Ryobi CS, I am returning this tool. It will be a lot easier than this.

I am so displeased with Ryobi CS, I will spend some extra time this year to divest myself of the rest of my Ryobi products and replace them with some that actually have accessible and helpful CS.

Sincerely No longer a Robi customer,

Dec 27, 2024, 9:24 AM (1 day ago)
to ryobi

I also tried the phone #. With my disabilities It is way too complicated for me to navigate.

Please forward all my Ryobi communications to the head Of corporate CS and the Ryobi president.

If one cannot even simply and easily register a purchase, Ryobi has much bigger problems than this.

I am also disappointed no accommodation has been offered.

Anyway, I'll forward my experience to the ADA, maybe they can work with Ryobi to improve

As I originally stated, I am disabled. The (what I think) is the warning label is very small, certainly does not look like the label on the website. Because it is so small, I am not able to read it or what may be on it.

I am not happy with Ryobi CS or the response to what would seem an easily remedied issue.

So, I received this as a Christmas gift. However, I have managed to get the receipt. Anyway, as I am so displeased with Ryobi CS, I am returning this tool. It will be a lot easier than this.

I am so displeased with Ryobi CS, I will spend some extra time this year to divest myself of the rest of my Ryobi products and replace them with some that actually have accessible and helpful CS.

Sincerely No longer a Robi customer

On Thu, Dec 26, 2024 at 3:30 PM RYOBI Tools Support wrote:

Thank you for contacting RYOBI. I will be happy to assist you.

We sincerely apologize for the inconvenience you're currently experiencing, we understand your frustration. Our technical team is aware of the issue and is currently working on rectifying it. To help us assist you further, please provide the serial number of your product, along with the purchase receipt. You can find the model and serial numbers in the Warning Label of your product.

Once we have this information, we can move forward with the resolution process to register your product.

Thank you for choosing RYOBI. If you need assistance in the future, please feel free to contact us again via email or phone at the number [protected] Monday through Friday from 9 am to 5 pm (EST). Thank you again for choosing RYOBI and I hope that you have a wonderful day!

Sincerely,
Tahmim Montakim
RYOBI Digital Support

Sent: Thursday, December 26, 2024 8:41 PM

To: [protected]@support. ryobitools.com

Subject: Re: RYOBI Customer Service [002009]

I am not happy with ryobi CS customer service process for a simple registration.

On Thu, Dec 26, 2024 at 9:38 AM RYOBI Tools Support wrote:
Thank you for your email. Your communication is important to us and will be answered within 24 – 48 hours, Monday – Friday 9 am – 6 pm EST. We appreciate your patience as we strive to answer your questions as quickly as possible.

RYOBI Tools Support
Dec 27, 2024, 3:59 PM (19 hours ago)
to me

Thank you for contacting RYOBI. I will be happy to assist you.

I understand your frustrations and I do apologize for the inconveniences this has caused. I have sent this information over to my supervisor.

Thank you for choosing RYOBI. If you need assistance in the future, please feel free to contact us again via email or phone at the number [protected] Monday through Friday from 9 am to 5 pm (EST). Thank you again for choosing RYOBI and I hope that you have a wonderful day!

Sincerely,
Kinsley Willis
RYOBI Digital Support

Sent: Friday, December 27, 2024 9:25 AM

To: [protected]@support. ryobitools.com

Subject: Re: RYOBI Customer Service [002009]

I also tried the phone #. With my disabilities It is way too complicated for me to navigate.

Please forward all my Ryobi communications to the head Of corporate CS and the Ryobi president.

If one cannot even simply and easily register a purchase, Ryobi has much bigger problems than this.

I am also disappointed no accommodation has been offered.

Anyway, I'll forward my experience to the ADA, maybe they can work with Ryobi to improve.

As I originally stated, I am disabled. The (what I think) is the warning label is very small, certainly does not look like the label on the website. Because it is so small, I am not able to read it or what may be on it.

I am not happy with Ryobi CS or the response to what would seem an easily remedied issue.

So, I received this as a Christmas gift. However, I have managed to get the receipt. Anyway, as I am so displeased with Ryobi CS, I am returning this tool. It will be a lot easier than this.

I am so displeased with Ryobi CS, I will spend some extra time this year to divest myself of the rest of my Ryobi products and replace them with some that actually have accessible and helpful CS.

Sincerely No longer a Robi customer,

On Thu, Dec 26, 2024 at 3:30 PM RYOBI Tools Support wrote:

Thank you for contacting RYOBI. I will be happy to assist you.

We sincerely apologize for the inconvenience you're currently experiencing, we understand your frustration. Our technical team is aware of the issue and is currently working on rectifying it. To help us assist you further, please provide the serial number of your product, along with the purchase receipt. You can find the model and serial numbers in the Warning Label of your product.

Once we have this information, we can move forward with the resolution process to register your product.

Thank you for choosing RYOBI. If you need assistance in the future, please feel free to contact us again via email or phone at the number [protected] Monday through Friday from 9 am to 5 pm (EST). Thank you again for choosing RYOBI and I hope that you have a wonderful day!

Sincerely,
Tahmim Montakim
RYOBI Digital Support

Sent: Thursday, December 26, 2024 8:41 PM

To: [protected]@support. ryobitools.com

Subject: Re: RYOBI Customer Service [002009]

I am not happy with ryobi CS customer service process for a simple registration.

On Thu, Dec 26, 2024 at 9:38 AM RYOBI Tools Support wrote:
Thank you for your email. Your communication is important to us and will be answered within 24 – 48 hours, Monday – Friday 9 am – 6 pm EST. We appreciate your patience as we strive to answer your questions as quickly as possible.