SaberForge
Reviews and Complaints

Dear Customer Support Team,

I recently received a response to my inquiry concerning the delay in the delivery of my order, and I would like to extend my appreciation for your prompt response. I understand that this delay is due to the surge in orders associated with the holiday season, and while the delay has inconvenienced me, I appreciate your candidness in explaining the situation.

Although I acknowledge that your team is working tirelessly to modify the production queue, I must mention that the extended wait times and delayed responses have resulted in me feeling anxious about whether or not my order would be fulfilled. Furthermore, I find it disappointing that Mondays do not count as business days, and this in turn, leads to prolonged delays in the response time.

That said, I would like to suggest that your team reassesses the lead time, timelines, and response protocols to better reflect a more accurate lead time based on the amount of inbound orders and average production time. I believe this would help to reduce customer uncertainty and anxiety and provide clarity to customers awaiting orders. Additionally, you could leverage technology solutions such as order tracking systems and online chat or chatbots to reduce the number of inquiries and provide swift responses to customers.

In conclusion, I would like to thank your team for your support and prompt response and look forward to receiving my order. I trust you will take my feedback into consideration, and I hope it will assist you in improving your customer service delivery.

Best regards,

Benjamin

On the 14th of March , I made an order for the Templar Hero edition saber with a triple saber stand, which arrived on July 31st. As we are currently in a pandemic, I do understand that delays may occur, and therefore, I did not mind the wait. However, upon receiving my order, I encountered two significant problems which detracted from the overall experience.

Firstly, despite paying for a stand, I was disappointed to discover that the package only contained the Templar Saber without the stand. Although this was frustrating, I opted to forego the hassle of returning the item and instead sought alternative options on Etsy for a triple saber stand.

Secondly, after turning on the saber to test its functionality, I discovered a common issue encountered with Sabreforge products- electronic malfunction. Following an attempt to change the color of the saber, it turned off unexpectedly, indicating a potential battery depletion. I charged the saber overnight, but it still refused to turn on. Notably, the package lacked a basic manual on how to use the "Templar Hero edition" saber, which is typical for other sabersites such as UltraSabers, ElectrumSabers, and Korbanth. Consequently, I found myself at a loss when attempting to diagnose the problem and identify if my device was even charging.

At present, I am attempting various charging methods to revive my saber, and if successful, I shall remediate my evaluation accordingly. However, based on current reviews, I am dubious of Saberforge's capability to fix the issue, and hence shall seek the services of another saber specialist. Regrettably, as a result of this experience, I will not contemplate purchasing from Saberforge again nor recommend their services to others.

Allow me to begin by expressing my profound disappointment with the service received from SaberForge. Although I had high hopes of acquiring one of their admirable sabers, my experience severely fell short of my expectations. Regretfully, I must disclose my perturbing journey, as I believe it imperative for potential customers to be aware of the shortcomings I encountered.

Considering the significant sum of almost $500.00 invested in their product, I anticipated at least the minimum courtesy of prompt communication regarding its production. It appears that, to my dismay, I had to initiate every single communication exchange to inquire about my order's status. I found this to be rather disconcerting for a company that claims such prestige in its market. Initially, SaberForge estimated a waiting time of six to nine weeks, which, in my opinion, was already an excessive period. However, after completing the first six weeks of the investment, I reached out to inquire about the item's status, to which they informed me that it would take another twelve weeks due to their production delays. I patiently waited, enduring their prolonged response times with limited communication channels, only to realize my saber wouldn't be available for another three weeks, at minimum.

At this stage, I felt compelled to demand a refund because of their irresponsible handling of my order, which they agreed to without even a concession. I found this uncaring and deeply upsetting, as it portrayed a lack of professionalism and customer service awareness. I didn't receive any meaningful remedy or compensation, not even a gesture of genuine concern. It appears that SaberForge has an exceptional product, as evidenced by online photos and videos. However, their shoddy service delivery and poorly-managed production time renders their product irrelevant.

I must express my indignance with their managing protocols and the lack of care and attention to detail they extend to their customers. Far worse is their appalling customer service knowledge, which is regrettable and somewhat shameful. Throughout my entire experience, I had no other option but to wait since my only means of communication was with their email service, which they took days to respond to, with most of their responses seeming copy-pasted.

In conclusion, even after threatening to file fraud with my bank, it took far too long and a lot of energy from me to get SaberForge to respond to me at the end of my ordeal. I cannot in good conscience recommend them to anyone or even consider revisiting their site again. I encourage everyone I know to share my experience and proceed with extreme caution when considering SaberForge as a viable option.

This review is a tale of frustration and disappointment with SaberForge, a company that specializes in custom-built parts for Star Wars light sabers. Despite a $500 order during the Halloween sale, the author experienced terrible customer service, missed deadlines, and an overall lack of professionalism.

Initially, the author had high hopes of building a light saber with their niece as a means of teaching her about electronics. The website indicated a 6-8 week lead time for custom work, which was assumed to be inclusive of unassembled parts. The author was also willing to wait until Christmas, as indicated on the website.

However, the author soon discovered that their order was indefinitely unfulfilled, despite multiple attempts to seek updates from customer service. The author received generic responses that their order was still within the timeline, without any concrete indication of progress.

As the 6 week mark approached and Christmas was imminent, the author finally heard from SaberForge about a mistake in their order that delayed the shipment by another 7-10 business days. Despite requesting partial shipment of available parts, SaberForge refused to accommodate the author's needs or even acknowledge their frustration.

Fast forward to week 11 and the author still has not received their order or any updates from SaberForge. The author concludes that this business is being run in a nonsensical manner and advises other consumers to avoid SaberForge at all costs.

In the end, this review is a cautionary tale about the importance of good customer service and professionalism in business dealings. The author recommends seeking out more reputable companies that value their customers and strive to offer a positive experience.

As a conscientious consumer, I understand the difficulties small businesses have faced during the pandemic. However, my experience with SaberForge has been nothing short of a frustrating disappointment. This company's sheer incompetence and apathetic customer service have left me dumbfounded that they are still in operation. In fact, based on my experience and the company's "F" rating on the complaintsboard.com website, SaberForge should have ceased operations long ago.

Upon placing my order, the SaberForge website quoted a production time of 12-15 weeks. Although I knew this was pre-COVID, I remained patient for the first 15 weeks. However, when my order still hadn't been fulfilled, I reached out for a situation report. Despite sending three polite inquiries, I received no response until I threatened to cancel my order. To my disbelief, SaberForge admitted they hadn't even begun production in the 15 weeks since I placed the order.

As the weeks dragged on, I discovered numerous negative reviews of SaberForge, revealing a pattern of taking customers' money and abandoning orders. With weeks turning into months, I continued to request updated delivery estimates while being met with silence. Even calls to the company's phone number yielded no response, leading me to believe this was not an isolated incident.

After nearly six months, I set up a recurring email to request cancellation until someone finally acknowledged my request. While attempting to offer a pittance as compensation for the delay, SaberForge rushed to complete the order, leaving me skeptical about their workmanship. I rejected their inadequate offering and demanded a cancellation, which was eventually granted.

In the end, I spent 156 days trying to obtain a custom-made product that should have taken 12-15 weeks. SaberForge's woeful negligence and lack of professionalism caused me to adopt an uncharacteristically persistent approach. Despite their attempts to shrug off my concerns, I spoke out to ensure others aren't subjected to the same mistreatment. I strongly advise anyone seeking a similar item to invest their money elsewhere, and not allow SaberForge to profit from their continued negligence.