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SafeTouch Security

SafeTouch Security review: Contract

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8:17 pm EDT
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After moving into our new home, we signed up for Safe Touch Security in August of 2021. The salesman never mentioned there was a required length of contract. The handwritten paperwork that we were given that day does not say anything about a 3 year contract. After installation, 5 days later we had problems with our sensors and a technician had to come out and redo the installation. Again, in October we had sensors falling off and another technician came out. Then again in December, sensors were malfunctioning and a technician came out. Now, September 2023 we are moving. I have called twice to cancel our service, and I am now being told that I signed a 3 year contract on a tablet. After explaining that the consultant never mentioned a 3 year contract I was told it says the length of the contract on page 9 of my agreement. After explaining that I do not have any agreement, just the paperwork that the consultant gave me, they suggested I try to turn over service to the new owners. I explained that I did not even know the owners and would not turn over service that kept malfunctioning. I was then told my only other option was to pay the rest of the contract even though I was not using it. I will never use Safe Touch again or recommend such and underhanded company.

Desired outcome: Cancel service.

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  1. SafeTouch Security Contacts

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    +1 (888) 723-8682
    +1 (888) 723-8682
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    +1 (844) 324-2900
    +1 (844) 324-2900
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  4. SafeTouch Security address
    9600 Sunbeam Center Dr., Jacksonville, Florida, 32257-1101, United States
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  6. Michael
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    Dec 17, 2024
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