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SafeTouch Security

SafeTouch Security review: Contract

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8:17 pm EDT
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After moving into our new home, we signed up for Safe Touch Security in August of 2021. The salesman never mentioned there was a required length of contract. The handwritten paperwork that we were given that day does not say anything about a 3 year contract. After installation, 5 days later we had problems with our sensors and a technician had to come out and redo the installation. Again, in October we had sensors falling off and another technician came out. Then again in December, sensors were malfunctioning and a technician came out. Now, September 2023 we are moving. I have called twice to cancel our service, and I am now being told that I signed a 3 year contract on a tablet. After explaining that the consultant never mentioned a 3 year contract I was told it says the length of the contract on page 9 of my agreement. After explaining that I do not have any agreement, just the paperwork that the consultant gave me, they suggested I try to turn over service to the new owners. I explained that I did not even know the owners and would not turn over service that kept malfunctioning. I was then told my only other option was to pay the rest of the contract even though I was not using it. I will never use Safe Touch again or recommend such and underhanded company.

Desired outcome: Cancel service.

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  1. SafeTouch Security Contacts

  2. SafeTouch Security phone numbers
    +1 (888) 723-8682
    +1 (888) 723-8682
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    +1 (844) 324-2900
    +1 (844) 324-2900
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  3. SafeTouch Security emails
  4. SafeTouch Security address
    9600 Sunbeam Center Dr., Jacksonville, Florida, 32257-1101, United States
  5. SafeTouch Security social media
  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 19, 2024